Charlotte Fabro Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Develop in-depth lesson plans and prepare students for performances and examinations. Respond to client inquiries via phone, email, or text, with a guaranteed response rate of 5 minutes. Prepare monthly invoices, process payments, and pursue overdue balances. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Develop strong rapport with clients, resulting in an 85% customer retention over 2 years.

Mississauga, Ontario, Canada

Served as the first point of customer contact; providing necessary information and registering new clients to the various programs offered. Performed administrative tasks such as filing, data entry, photocopying, and scanning documents for interdepartmental use. Effectively coordinated teacher schedules, keeping them up to date to ensure no discrepancies. Accurately set up new accounts and update client account information promptly. Produce commission reports and prepare monthly client billings to maintain financial accounts. Fielded a high volume of incoming calls on a multi-line phone system. Administer annual teacher contract renewals, successfully retaining 92% of teachers from the previous year.

Worked proficiently and managed multiple tasks in an active setting. Administered access to the venue by verifying the authenticity of tickets and scanning the bar-coded admission tickets. Assisted up to 1000 patrons in finding seating and accommodated individuals with special needs. Solved any and all patron or staff issues quickly and professionally.

Toronto, Ontario, Canada

Conducted cash office operations and data entry, ensuring 100% accountability for all daily transactions. Determined customer needs by asking relevant questions and listening actively to the responses. Resolved all customer complaints professionally while prioritizing customer satisfaction. Maintained thorough knowledge of Casa Loma’s history, services, events, and policies. Trained new employees with a strong emphasis on implementing company policies and procedures.