Member of the senior management team within ICA and CLTi, responsible for overseeing and directing operational processes and services for the team of administrative staff responsible for Assessments carried out for ICA and CLTi qualifications including End Point Assessment. Responsible for driving continual improvement, responsibility for assigned projects and representing the team at internal and external committees, meetings, and project groups.

Responsible for overseeing and directing operational processes and services for the team of administrative staff responsible for Assessments carried out for ICA qualifications.Responsible for driving continual improvement, responsibility for assigned projects and representing the team at internal and external committees, meetings, and project groups.

Member of the senior management team within ICA and CLTi, responsible for overseeing and directing operational processes and services for the team of administrative staff responsible for Assessments carried out for ICA and CLTi qualifications.Responsible for driving continual improvement, responsibility for assigned projects and representing the team at internal and external committees, meetings, and project groups.

Part of the Senior management team managing a range of contracts including AEB, Traineeships and NEET contracts ensuring all contracts are performing highly at all times and putting processes and procedures in place to ensure high quality provision Oversee and ensure all programme KPI’s are achieved alongside delivering a high-quality service.Management of a range of delivery staff and ensuring an exceptional level of support that engages and motivates staff at all levels to ensure they excel and succeed in delivering outstanding service and feel valued To monitor and deliver quality provision including course reviews. Observations of staff and ensuring paperwork hits all quality and compliance requirements To ensure all processes are adhered to on all contracts and support to reverse any identified areas of underperformance in relation to KPI’s Liaise regularly and built excellent working relationships with Prime contractors to ensure all contracts are being delivered to their criteriaEngage with strategic partnerships such as LEP’s, LA’s and provider networks. Developing strategic networks to ensure engagement and progression performance is achieved.

Responsible for the performance of the West Midlands South Region which included 8 centres and 65 team members Strategic management, Supporting managers to drive performance and support staff membersPart of the Senior management team on the governance board ensuring the business is performing highly at all times and putting processes and procedures in place to ensure high quality provision Oversee and ensure all programme KPI’s are achieved alongside delivering a high-quality service.Management of eight centres in the region who deliver Study Programme, Traineeships, High needs and providing an exceptional level of support that engages and motivates staff at all levels to ensure they excel and succeed in delivering outstanding service and feel valued Ensure all processes are adhered to at all sites and support to reverse any identified areas of under performance in relation to KPI’sLine manage centre managers to ensure all initiatives and management processes are fully embedded at all centres and high levels of performance are achievedEngage with strategic partnerships such as LEP’s, LA’s and provider networks. Developing strategic networks to ensure engagement and progression performance is achieved.

Responsible for all aspects of running the flagship training centre in the company. This includes responsibility for health and safety of employees and learners. Profit and loss responsibility for centre. Ensuring working to strict budgets. My centre makes a profit each financial year. Performance manage all delivery staff to ensure they achieved contractual kpi's. All Kpi's achieved and exceeded each contract year. Support all delivery staff to achieve personal and contractual aims and objectives.Ensure regular and robust financial reporting against contract.

Responsible for all aspects of running a training centre in the welfare to work sector. This included responsibility for health and safety of employees and customers. Performance manage all delivery staff to ensure they achieved contractual outcomes.Support all delivery staff to achieve personal and contractual aims and objectives.Ensured regular and robust financial reporting against contract. Maintain personal knowledge and understanding of the welfare to work agenda in the UKWorked closely with the Prime contractor to ensure achievement in all KPI's set. Deputise for Performance Improvement Manager in their absence, I ensure the CPA is running effectively and all staff are motivated, driven and focussed into achieving targets set.

Responsible for all aspects of running a training centre in the welfare to work sector. This included responsibility for health and safety of employees and customers.Worked with the National Contracts Director to ensure successful Operational delivery to ensure contractual KPI’s were met and exceeded. Performance manage all delivery staff to ensure they achieved contractual outcomes.Support all delivery staff to achieve personal and contractual aims and objectives.Ensured regular and robust financial reporting against contract. Maintain personal knowledge and understanding of the welfare to work agenda in the UKEnsure data confidentiality and compliance at all times. Attended weekly, monthly and quarterly reviews with the prime contractor to discuss performance and targets.

Face of Tele Atlas and first point of contact for all electrical retail stores including John Lewis, Curry’s Comet, PCW, P4U and CPW with any questions or issues.Delivered high-level professional briefings and training sessions on the shop floor and classroom-based sessions.Built relationships at store level and area manager level.Captured any information that was relevant to the account and presented in weekly highly detailed reportsDeputised for Regional manager when absent and collated information for the client.Ran store based incentives to increase market share of Tele Atlas products.

Face of T-Mobile and first point of contact for all CPW, P4U and independent dealer stores with any issues.Delivered high-level professional briefings and training sessions in line with T-Mobiles requirements.Understood and promoted current propositions, products and services at all times.Built relationships at store level and area manager level.Ensured point of sale complianceData captured any information needed by T-MobileRan store based incentives to increase sales of T-Mobile contracts and PAYG.

Delivered training on all B&Q decorative products to store staff in shop floor trainingImplemented new product ranges quickly and efficiently and assisted in new store openings.Ensured full availability of decorative brochuresWeekly auditing of stores to ensure maximum availability for the customer

Responsible for the processing of numerous orders from Tesco, ASDA, WH Smith, Sainsbury and HMV.Liased with other departments at all levels to ensure excellent customer serviceDealt with all incoming telephone enquires and customer queries.

Responsible for the bakery department in store and all staffCompiled staff rotas to ensure full cover even in times of sickness and holidays.Ensured sales waste and availability KPI’s were met on a daily and weekly basisStaff training, development of staff and team motivation were important parts of my job

Commenced employment as shop floor worker, moved to trainee baker to skilled baker finally to bakery team leader.Ensured full running and management of staff of department in bakery managers absenceResponsible for the training of the bakery team and assisting with communication between the store management and bakery staff.