Build, manage and maintain customer feedback surveys; from initial project planning and implementation through to presentation of resultsManagement of both long term projects and multiple weekly deliverables Account management of Agent Provocateur, Waitrose, Maxol, Yo! Sushi etc.Present analysis and insight to client teams and key stakeholdersCreate and maintain project plans for new programsOngoing analysis of survey results

From leading and coordinating the project team; ensuring all areas of the business are fully updated on the progress of each project and tasks are distributed amongst team members accordingly, through to managing budgets; monitoring spend to ensure all benefits and objectives are met within the project scope. Constantly working to establish rapport and maintain communication with stakeholders at multiple levels, has cemented the credibility of the company and the work we do. Manage day-to-day operational aspects of all projects including creation and monitoring of all project documentation, budget management, project scheduling and diary management; ensuring that all projects are delivered within the timeframes and scope agreedAccount management for Waitrose: co-creation, implementation and delivery of a multi-year customer insight projectFilming and editing of consumer video edits Build credibility, establish rapport and maintain communication with stakeholders at multiple levels, including those external to the organizationHR representative for the company, including policy writing and contract supervision