Charlotte Jensen Email & Phone Number

United States

Member of the executive team leading the development of The Chase Sapphire Lounge by The Club network of Global Airline Lounges.Heavily involved with the Guest Experience and Operations teams in design and development of the end to end guest journey. Guest Experience and Operations lead in the successful RFP content development with Business Development partners, vetted retail partners, supported presentations to aviation authorities, oversaw F&B programming and many other facets, which supported our team's global success.

North America

o Managed volume > $350M @ 7.5% EBITAo Managing 5 VPOs, CFO, VP HR, VP Marketing o Portfolio 70% Food and Beverage / 30% Facilities Managemento Attained 14% YOY compounded growtho Renegotiated existing 90% fee contracts to pass through/cost plus increasing UOP by 3%o Responsible for 130 domestic and 5 global airport lounges in portfolioo Restructured management team creating niche Hospitality expertiseo Cross functional strategic oversight of Hospitality, Operations, Finance, Sales, Marketing, and HRFull P&L responsibility as well as strategic relationships with Sodexo’s aviation clients, ensuring world class hospitality, F&B and facilities management for millions of travelers across the US. Charlotte and her team partnered with the largest domestic and global airlines as well as international third party lounges to deliver innovation and an enhanced guest experience every day. Sodexo’s award winning D&I initiatives are a key driver for Charlotte joining the team in 2017 as she is passionate about gender balance and D&I in the workplace and encourages her team to actively participate in the EBRG’s and the community. A fierce client advocate and believer in open, inclusive and direct communication with her clients and her team, Charlotte has a long history of successful organic growth and performance.As the segment CEO, Charlotte was also a member of the North America Regional Leadership Committee for Sodexo, as well as global SoTogether - working to close the gender balance gap and empower women and she was the executive sponsor for Sodexo Organization for Latinos (SOL) enhancing the Quality of Life for the Latino community.

North America

San Diego, California, United States

ERISA Board Member of local SEIU Employee Health and Welfare Trust, managing union members contributions to H&W. Negotiated annual renewals working with all the large Health Care providers and brokers. Part of the team that successfully created a two year reserve fund and ensured that all members had a sufficient understanding of open enrollment options and preventative care choices.

o Created ABM’s S&E vertical market in the US growing it into the UK and Germany o Managed volume = $150M @ 5% EBITAo Created ABM’s S&E vertical market in the US growing it into the UK and Germany o Consistent YOY top line growth from 10% - 15%o Managed 5 Direct reports, 25 indirect and 3,700 line staffo Oversaw strategic development of global operations and sales teamso Partnered with C Suite NFL, NHL, MLB, NBA and MLS owners and venue operatorsHer experience at ABM ranged from operations, finance, executive sales management and execution, and Charlotte was ultimately responsible for the overall growth and operations of ABM’s global Sports and Entertainment vertical. Understanding this market’s unique needs and expectations, she played a key role in managing strategic relationships locally, nationally, and internationally.

o Doubled annual sales volume for US Region from $150M to $300Mo Headed up national sales for all CRE partners incl., JLL, CBRE, JCI, The Irvine Company, Brookfield, Kaiser Permanente, The Related Companies, Westfield, Simon Properties, Alexandria Real Estate and BioMED Realty.o Leveraged operations background to communicate clear, strategic vision that optimized markets and operational footprinto Oversaw strategic business development focus mapped to company capabilities and strengths + marketing/sales processesBackground in integrating janitorial services, engineering services and security services on regional and national platforms.

National Reach

Southern California

San Francisco Bay Area

New York, New York