• Building relationships with internal recruitment managers & hiring managers to identify recruitment needs and develop effective sourcing strategies.• Create and implement effective recruitment strategies to attract and select qualified candidates.• Talent acquisition - source, screen, and interview candidates through various channels, including job boards, social media, and referrals.• Designed and conducted bespoke assessment centres, specific to client requirements.

Head of Operations for a leading Sheffield based commercial recruitment agency.Specialising in volume recruitment projects/campaigns.Working closely with senior stakeholders to devise appropriate recruitment strategies.Creating and delivering bespoke assessment centres.

Working in conjunction with in-house Recruitment Teams to provide cost effective staffing solutions to some of the UK's leading Contact Centre and Sales organisations. As well as recruiting for Sales Professionals across a multitude of sectors and levels, we often deal with high volume recruitment at short notice. We recruit inbound and outbound customer services agents, telesales agents, call centre management, internal recruiters, assessors and trainers. We specialise in the search and selection of Contact Centre and Sales professionals UK wide, recruiting for permanent, contract and temporary roles at all levels from Agents through to Senior Operations and Resource and Planning Managers. I can be contacted on 0114 2814190 (9am-5pm Monday to Friday), or charlotte@contactcareers.co.uk