Charlotte Larson

Charlotte Larson Email and Phone Number

Head of Customer Service @ Wästberg
Malmö, SE
Charlotte Larson's Location
Greater Malmö Metropolitan Area, Sweden
About Charlotte Larson

I worked as an Airhotess at Scandinavian Airline Systems (SAS) for 15 years. I chose to leave the life of a flight attendant in September 2014 to pursue a career on ground. As a person I am social and outgoing. I enjoy working with people and have the ability to adapt according to different situations. My colleagues would highlight the following about me as a person: • Great commitment and loyalty • High level of service and interpersonal skills • Likes to work in teams with different individuals against targets • Likes to work in a fast pace • Good at creating job satisfaction and commitment and results in teams • Good at putting myself into the processes and look for improvement • Good communication and is able to adapt the rhetoric depending on the situation • Good at finding solutions to problems and challenges arising

Charlotte Larson's Current Company Details
Wästberg

Wästberg

View
Head of Customer Service
Malmö, SE
Website:
wastberg.com
Employees:
19
Charlotte Larson Work Experience Details
  • Wästberg
    Head Of Customer Service
    Wästberg
    Malmö, Se
  • Wästberg
    Head Of Customer Service
    Wästberg Oct 2022 - Present
    Malmö, Skåne, Sverige
  • Hövding Sverige Ab
    Customer Communication Coordinator
    Hövding Sverige Ab Feb 2017 - Oct 2022
    Malmö, Sverige
    I am responsible for the tone of voice and communication that reaches our customers through Hövding´s Customer Support. That means coaching the team in how we communicate and checking in to see that we are true to our tone of voice, both written and verbally. I am also responsible for all dialogue with customers in more critical or serious cases. Responsible for Customer Support in our SoMe Channels and our Chat.Certified AI Trainer through boost.ai and I have had the main responsibility for teaching and programming our AI-chat with the answers it gives our customers through hovding.comHandling Support Issues in Lime CRM System, Orders & Returns in Pyramid Business Studio, Responsible for FAQ on our website via WordPress.Working close with our Development Department in regards of updates in User Manuals and FAQ.
  • L'Anza Ep Sweden Ab
    Studio Administrator
    L'Anza Ep Sweden Ab Nov 2014 - Jan 2017
    Malmö, Sverige
    Studio hostess, Press Contact, Scheduling for Sales Department, SoMe (posts, competitions, answering and follow ups), Administration, Event Coordinator and Model Booker
  • Sas (Scandinavian Airlines)
    Airhostess
    Sas (Scandinavian Airlines) Oct 1999 - Sep 2014
    Copenhagen, Denmark
    My job was to assure a smooth and safe flight for passengers. As an Airhostess you are able to deal with all kinds of situations, even in a very stressful environment. My profession at Scandinavian Airlines has developed my skills in the following areas: • Deliver a high level of service, tailored to individuals• Working in different types of teams, but also independently • Good knowledge of human nature, empathy and understanding • Communication
  • Jc Jeans Company
    Floor Manager
    Jc Jeans Company Jun 1995 - Sep 1999
    Malmö, Sverige
    Late in 1963, JC Jeans Company peddling primarily one thing: jeans. Of course also clothes that fit into jeans, but always with jeans as a base. As Floor Manager at JC Jeans Company I worked with sales, purchase and inventory and logistics.
  • Jc Jeans Company
    Visual Merchandiser
    Jc Jeans Company Oct 1994 - Jun 1995
    Malmö, Sverige
    Together with a colleague, I was responsible for display of windows and decorating the store.
  • Traffic Jam Modeling Agency And Calcarries Modeling Agency
    International Fashion Model
    Traffic Jam Modeling Agency And Calcarries Modeling Agency Sep 1993 - Sep 1994
    Bangkok, Thailand
    Fashion and commercial model.
  • Kathy Muller Talent & Modeling Agency
    International Fashion Model
    Kathy Muller Talent & Modeling Agency Sep 1992 - Sep 1994
    Honolulu, Hawaii, Usa
    Fashion and commercial model.

Charlotte Larson Skills

Customer Satisfaction Aviation Customer Service Crew Resource Management Team Building Sales First Aid Direct Sales Cake Decorating Team Leadership Trends Leadership Trend Forecasting Home Staging Decoration

Charlotte Larson Education Details

  • Sas Flight Academy
    Sas Flight Academy
    Safety, Service And First Aid
  • Helenholmskolan
    Helenholmskolan
    Social Med Estetisk Inrikting

Frequently Asked Questions about Charlotte Larson

What company does Charlotte Larson work for?

Charlotte Larson works for Wästberg

What is Charlotte Larson's role at the current company?

Charlotte Larson's current role is Head of Customer Service.

What schools did Charlotte Larson attend?

Charlotte Larson attended Sas Flight Academy, Helenholmskolan.

What are some of Charlotte Larson's interests?

Charlotte Larson has interest in Photagraphy, Interior Design, Writing, Baking And Cake Decorating.

What skills is Charlotte Larson known for?

Charlotte Larson has skills like Customer Satisfaction, Aviation, Customer Service, Crew Resource Management, Team Building, Sales, First Aid, Direct Sales, Cake Decorating, Team Leadership, Trends, Leadership.

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