Charlotte Lee Email and Phone Number

The home of marketing solutions built to fit around you. Mosaic is a team of innovators, creators, and activators. We specialise in bringing your visions to life and building memorable brand experiences.Basically, we make things happen.

- Using primary research techniques, I gather first-hand insights for brand's target audience and, from this, I generate personas.- Through reading research, whitepapers and the latest data, I've developed market and technology trend overviews for numerous industries and sectors.- Using multiple insight tools to take my knowledge of audiences and markets to the next level. - Supporting the UX and Data team in our biometrics lab.

- Ability to use multiple social media tools (e.g. Sysomos, Hootsuite, Socialbakers, Fanpage Karma).- Liaised with major travel and hospitality brands on social media projects.- Collaborated with renowned travel influencers for a major summer campaign.- Content creation (copywriting and creative direction) for a range of cliental e.g. monthly content plans, blog posts, campaign development.- Community manager on multiple brand's social media channels.- Provided clients with weekly industry updates and market insights.

Supported the New Business team- Assisted in writing award entries- Gathered information for tenders- Brief competitor analysis- Attended pitches Supported the Social Media team- Supported content creation

As a summer job between my studies at university I worked in Mosaic Fulfilment's contact centre. Skills gained from this experience:- The ability to gather information quickly from customers over the phone.- Understanding how to deal with customer complaints.- Communicating efficiently with fellow colleagues about customers queries.- The ability to accurately input customers personal mailing/cheque information into a computer system.