Business and technical expert for a SaaS software solution dedicated to enhancing supply chain operations for major retail brands like Gap and adidas. Leveraging an agile methodology to successfully implement comprehensive product solutions supporting both technical and functional requirements.  Project scoping and implementation of system’s modules requiring business process analysis Integrating ERP systems Testing, configuration and troubleshooting of product solutions.  Client UAT & Training Business and process mapping Comprehensive understanding of quality management and supply chain practices to accommodate client requirements. Analysis and develop software solutions for client’s requirements.  Product and process improvement analysis and implementation API integration, implementation and troubleshooting support. Implementation of Microsoft Power Bi  Implementation of artificial intelligence solutions  Design and delivery end user training  Training on product solution and supply chain management trends  QA Testing

Leading the Vendor Support Office team handling comprehensive vendor issues regarding orders, inventory, ASN/EDI issues, payments, supply chain and general operational queries.

Six-month contract within the operations division of wealth services, reporting to the general manager, to coordinate internal improvement in procurement procedures, and provide administrative support to the operations management team.

Working as part of the operations and business support team, handling daily operations of clinical field projects and liaising with medical subcontractors organising international travel, visa applications, HR contracting and rostering for projects in high risk environments like Mali and Somalia.

Reporting directly to the CEO and managing partners working in the initial stages of a start-up company, key involvement in developing business growth and implementing operational processes by devising distribution networks and developing procurement/logistic solutions for import/export of technology hardware within the Middle East Market. Managing procurement and supply chain department, ensuring efficient operations for the entire project life cycle (purchasing, logistics, warehousing and delivery).

Servcorp is a premium international serviced office provider, offering luxury office space, administrative and information technology services to multiple organisations as a business support. Servcorp is renowned for its worldwide prestigious office locations, 5* service and cutting edge information technology solutions.The role entailed providing exceptional customer service and administrative support to over 400 corporate clients, upholding to Servcorps esteemed 5* standards working front of house in a premium office environment. Manage incoming phone calls, emails and mail routing correspondence Manage reception area maintaining immaculate presentation at all times Greeting guests and prospective clients Handle executive requests and enquiries Sell company information technology, administrative services and promotional campaigns Configure client phone systems Support corporate events Schedule client meetings and reservations Organise Client travel arrangements Prepare presentations, documentation and reports

The role of customer service supervisor for a vibrant Dubai based cafe. First point of contact for customers, preserving high quality customer service and representing the cafe brand and philosophy. Ensuring consistent exceptional service.Up Selling menu items, seasonal and promotional food products and retail.Delegating appropriate tasks to floor staff and kitchen team to ensure efficient daily operations. Communicating daily operations, sales figures and customer feedback to management.Coordinating with retail team in stock replenishment.Communicating with main kitchen to ensure adequate food levels in display counters.Obtaining customer feedback and handling complaints.Operating till system and managing transactions. Reporting and calculating daily sales.Maintaining a pleasant restaurant atmosphere all the times. I gained valuable experience in customer services and hospitality, whilst working in fast paced environment.

Cubiks is an international psychometric assessment and HR development consultancy, providing services, tools and solutions in corporate talent evaluation.Business Intern Working with regional manager supporting business activities and research projects, providing administrative support whilst gaining valuable insight into psychology applied in business practice. Support research project in data accumulation and analysis, working with several UAE based universities in psychometric study.Administrative supportPrepare reports, presentations and documentation Marketing and events support