Charlotte Mead Email and Phone Number

- Part of AB Agri’s prestigious Graduate Scheme within the Quality department, applying knowledge of and a background in animal nutrition to Quality Assurance and Control. - Completing an ongoing, in depth, training schedule including introductions to different departments and individuals, identifying and understanding core Quality Assurance functions and Industry Standards.- Formal training courses successfully completed in - HACCP L3 in Feed Manufacturing, Introduction to Agriculture,… Show more - Part of AB Agri’s prestigious Graduate Scheme within the Quality department, applying knowledge of and a background in animal nutrition to Quality Assurance and Control. - Completing an ongoing, in depth, training schedule including introductions to different departments and individuals, identifying and understanding core Quality Assurance functions and Industry Standards.- Formal training courses successfully completed in - HACCP L3 in Feed Manufacturing, Introduction to Agriculture, Time Management, Personal Effectiveness Stage 1 and 2, Introduction to Outlook, Introduction, Intermediate and Advanced Excel, Communication Techniques, Negotiation and Managing Time Effectively.- Competent and successful management of the South West complaints from Dec ’16-Apr ’17, and the East complaints Jul ’17-present during interim periods, including detailed investigation and reintroduction of the South West and East complaints calls.- Proactive Game QA management during the 2017 season including pre-season consistency reviews, ongoing checks and handling complaints.- Attendance and interaction at multiple site Quality meetings including chairing Enstone and Cupar. Further attendance at strategic account meetings for all species, providing QA lead for Game, developing and building relationships and QA understanding within all departments and regions.- Carried out enzyme audits across all ABN mills, remaining solution focused and handling conflict professionally, further increasing understanding of feed milling operations and Industry Standards of auditing.- Other project leads and involvement include the creation of the manual sampling audit, completion of the GRIST project trial work, facilitating the safety and compliance work stream of the BoM project, reviewing the use of liquid vs. powdered Quantum Blue in the production of sow rolls and ongoing review of the Holmen Tester and physical quality assessment within the mills. Show less

- Customer services role primarily focused on providing nutritional advice to horse owners, processing orders, coordinating haulage and handling complaints. Consistently building a rapport with customers to ensure repeat business and high satisfaction.- A polite and competent personal manner when placed in difficult situations to ensure customer satisfaction and avoid jeopardising working relationships, particularly with suppliers.- Company champion in a number of areas including ‘Mole… Show more - Customer services role primarily focused on providing nutritional advice to horse owners, processing orders, coordinating haulage and handling complaints. Consistently building a rapport with customers to ensure repeat business and high satisfaction.- A polite and competent personal manner when placed in difficult situations to ensure customer satisfaction and avoid jeopardising working relationships, particularly with suppliers.- Company champion in a number of areas including ‘Mole Valley Country Stores’, Mars Horsecare’s biggest customer.- Managing databases to maintain up to date customer records, order history and budget tracking to provide technical support to Regional Sales Managers.- Overseeing product promotions within the business, recording allocations and dispatches for sales representatives, updating spreadsheets and reporting on a weekly basis to monitor progress and advise on where shortfalls are present.- Operating the weighbridge to ensure accurate intake of raw materials, risk assessing the quality and using Industry Standards to reject where required. Show less

- Temporary role undertaken to assist during the busy harvest period, including computer based administration work, managing logistics and deliveries, as well as staffing front of house, dealing with new and existing customer enquiries.- Using Compac Gold and Generation software to create and amend sales and purchase orders, match dispatched goods and credit customers.- The majority of the day was spent interacting with customers to arrange delivery of their seed. Further exercise of… Show more - Temporary role undertaken to assist during the busy harvest period, including computer based administration work, managing logistics and deliveries, as well as staffing front of house, dealing with new and existing customer enquiries.- Using Compac Gold and Generation software to create and amend sales and purchase orders, match dispatched goods and credit customers.- The majority of the day was spent interacting with customers to arrange delivery of their seed. Further exercise of data management to maintain reliable records when used against audits.- Developed the ability to manage time effectively when faced with multiple tasks and deadlines, prioritizing where appropriate and working to solve the bigger picture without losing site of the smaller details.- Expanding industry knowledge within the Agricultural sector, developing key relationships with suppliers, growers and customers. Show less

- Completed a 12 month placement, gaining a better understanding of the working environment. Undertook a diverse role which included office based tasks, customer facing sales as well as more complex farm trials, project management and research. - My main project was to understand the production of and prove the key benefits of Nutritionally Improved Straw (NIS) when fed to dairy cows. Once this was established, the information was utilised to initiate a relaunch in to the dairy… Show more - Completed a 12 month placement, gaining a better understanding of the working environment. Undertook a diverse role which included office based tasks, customer facing sales as well as more complex farm trials, project management and research. - My main project was to understand the production of and prove the key benefits of Nutritionally Improved Straw (NIS) when fed to dairy cows. Once this was established, the information was utilised to initiate a relaunch in to the dairy industry.- Assisted in the developing and designing of trial work to launch an informed campaign requiring technical and practical skills. Displayed an ability to learn on the fly, even during stressful situations and handling busy workloads. - Arranged meetings with dairy farmers to sell in NIS and attended trade shows to keep the product at the forefront of the dairy industry. Enabled successful conversion from competitor products, increased sales within the business and developed relationships with customers.- Working with local straw suppliers to ensure ongoing adequate physical quality of this key raw material to aid effective manufacturing and a positive influence on animal health. Show less