As a Customer Service and Dispatch Coordinator, I excelled in delivering exceptional customer experiences while efficiently managing logistics and operations. With a keen focus on customer satisfaction and organisational efficiency, I am experienced at multitasking and problem-solving in fast-paced environments.I learnt to proactively identify and address potential issues or obstacles that may impact customersatisfaction or operational efficiency. I realise the importance of implementing effective solutions and follow-up procedures to resolve issues promptly and prevent recurrence.

Founded and operated Day by Night Hire, an upscale designer rental business. Developed and managed an e-commerce website, optimising user experience and driving online traffic. Implemented social mediastrategies to enhance brand awareness and engagement. Effectively handled customer inquiries via multiple channels, ensuring timely responses and high satisfaction levels. Managed end-to-end order processing, prioritising efficiency and accuracy. Stayed up-to-date with industry trends to curate a diverse and appealing product offering.

Working at Gelatissimo taught me how to manage my time in a fast paced environment. I did a lot more serving, opened and closed the store regularly, adhered to COVID-19 guidelines and helped any customers that wanted advice or had specific dietary requirements.

During my time working at Betty's Burgers I learnt a lot about being a hard working employee that provides customers with an enjoyable experience. I served customers, completed a variety of cleaning tasks, made desserts and assisted in stock takes.