•Provides project management of Accela for the Permit Center, including interdepartmental collaboration. Consults with staff in IT, Finance, Community Development, Fire, GIS, Silicon Valley Power (SVP), Water & Sewer, Public Works, & the County Assessor to improve coordination & efficiency, to analyze & re-design current business process flows.•Directs changes to procedures, forms, & reports. Enhances, updates, & documents business practices to make best use of Accela. Clarifies & standardizes procedure. •Maximizes limited resources, by leveraging technology & driving change management in procedure in the Building Division. •Provides proactive & thorough testing in preparation for Accela updates. Monitors Accela status to anticipate malfunction.•Enthusiastically conducts technical trainings for multiple departments, ranging from 5 - 30 participants per meeting. Creates tailored group & individual refresher/re-trainings as needed.•Created pre-recorded video training: 31 training videos totaling approximately 300 hours. This does not include recorded meetings.•Uses strong organizational systems thinking & writing skills to convert experience into institutional knowledge. Crafted clear written guides totaling over 39,900 words (approx. 100 pages) for the Permit Center, 2 written guides for interdepartmental plan reviewers, & is main writer of 2 detailed public guides.•Personally identified & worked on over 425 formally documented issues with Accela including: Prior to Accela’s Go-Live issues: 274, Post Accela’s Go-Live issues: 122, Accela Support Cases: 20, Accela Enhancement Requests: 9.•Resolves complex fee & payment issues, especially overpayment or payment failures in ACA. Works closely with Permit Center staff & Finance to investigate & document to prevent auditing issues for the Building Division. Assists other Departments with challenging payment issues & refunds.•Efficiently processes permit submittals, revisions, deferred submittals, & AMMCs.

• Efficiently processed submittals, resubmittals, revisions, and deferred submittals. Accurately and quickly reviewed scope of work and submittal documents for completeness. Diligently read construction plans. Paid close attention for items that determine plan check and trigger additional work. Confirmed site-specific restrictions such as flood zone and protected views.• Precisely calculated plan check fees, permit extension fees, and OTC permit fees.• Set standards, coordinated reviews, and created digital submittal procedure for contracted plans examiners.• Performed in-depth research and problem solving for active, expired, and archived permits. Worked closely with San Mateo County Assessor’s Office and Public Works for address and parcel issues.• Supervised two contract employees at a time. Trained four contract employees on Laserfiche, permit tracking software, and County GIS. Empowered them to problem solve and work independently.• Diligently addressed many outdated forms, waivers, procedural documents, permit cards, notices, tags, and reference materials.• Spearheaded Department’s transition to digital plan check. Systematized digital filing system for tidiness and efficiency. • Tactfully increased understanding of and compliance with building permit procedures by the Public Works and Parks & Recreation Departments for City-owned projects. Worked to understand and address concerns underlying a longstanding pattern of avoiding building permits. • Strategized with Chief Building Official on how to build resiliency within the Department and identify workload constraints. • Restarted and revised defunct permit expiration notice process. Extended permits, explained outstanding scope of work, and provided next steps for finaling projects.• Created Laserfiche organization, procedures, metadata content, and scanning for Building and Fire Department permit archives. Closely collaborated with City Clerk to inform entire City’s transition to digital records.

• Managed multiple fast-paced commercial tenant improvement projects concurrently for a general contractor in Northern California with budgets ranging from $250,000 to $45 million.• Oversaw project engineers and 10 – 25 subcontractors per project. Collaborated closely with project executives, senior project managers, superintendents, owners, architects, and engineers.• Spear-headed problem solving to ensure project success. Formally documented decisions to ensure all stakeholders were aware of any changes. Mitigated any schedule or budget impacts by identifying alternate materials or methods.• Directed all permit and material procurement in order to achieve accelerated schedules. Encouraged teamwork with architects, engineers, and subcontractors throughout these processes.• Consulted with experts to identify cost-saving opportunities that met design intent and owner needs.• Facilitated weekly meetings including subcontractors, owners, architects, and engineers. Wrote and distributed thorough minutes and followed up with attendees to aid completion of action items.• Conducted reflection on lessons learned and evaluated subcontractor performance when projects were completed.• Orchestrated the completion of the mechanical, electrical, plumbing, and general contractor portions of 1 LEEDv4 Silver certified project. Project also included energy-saving Lutron lighting and shade controls.

• Lead a team of 3 architects and 4 construction managers working on 10 to 15 projects at a time for a large international non-profit. Created project teams, identified priorities, disseminated knowledge, and delegated tasks.• Oversaw 22,900 SF of residential renovations, 3,900 SF of commercial tenant improvement, and 1,700 FT of commercial fencing through various stages of planning, design, bidding, construction, and close-out.• Conducted bid analysis and negotiations for 9 projects. Directed the expansion of pool of bidders, including general contractors and engineers.• Developed annual office budgets and project budgets ranging from $100,000 to $300,000. Refined cost estimating and tracking tools.• Coordinated with 3 different municipalities and 1 state government agency to meet their requirements and procure permits.• Facilitated meetings with clients, contractors, engineers, and other stakeholders. Provided accurate and detailed minutes.• Developed scope of work documents, wrote contracts, and set project schedules.• Steered architects to conduct value engineering to make best use of limited funds. Worked with architects to develop design options and create informative presentations. Explained design options and cost information to clients.• Collaborated with clients, facilities management, maintenance, legal, and other departments to improve project approval process, implement specifications, refine construction practices, and develop institutional standards.• Trained others in bid analysis, bid interviewing, change order writing, and formal meeting minute writing.• Held a pivotal role in planning and carrying out a merge with another design-build office.• Respectfully and efficiently worked in a highly multi-cultural environment with people from all over the world.• Overcame challenges associated with all-volunteer staff by turning individuals’ insights into institutional knowledge through detailed documentation.

• 3 years managing fast-paced commercial tenant improvement (TI) projects for a tech company with budgets ranging from $300,000 to $200 million.• Completed 8 high-end TI projects, totaling 450,000+ SF. Aided over 12 other projects, totaling 500,000+ SF, during various phases. Worked on multiple projects concurrently.• Completed 5 off-hour and phased projects inside of occupied, high security buildings.• Worked in teams of varying sizes from 1 project manager and 1 superintendent to a team of 14, including project managers, superintendents, foremen, and project engineers.• Managed completion of mechanical, electrical, plumbing, and general contractor portions of 3 LEED Gold certified projects and 2 projects pending LEED Platinum certifications.• Supported project managers in estimation of preliminary budgets and used final bidding information to complete guaranteed maximum price budgets.• Ensured on-time submission for permits. Managed permitting processes with City, County, and National government bodies.• Managed bidding process by writing bid documents, procuring comparable bids, carrying out analysis, and completing buyout.• Assisted project managers in conducting bid interviews. Supported project managers in value engineering by identifying cost-saving opportunities.• Safeguarded timely procurement of materials. Included cost-saving and better performing alternatives for review whenever possible.• Orchestrated information flows between owners, architects, engineers, consultants, and subcontractors effectively through formal requests for information.• Aided project managers in cost-control and change orders. Analyzed requests for legitimacy and in respect to available funds. Tracked potential change orders and assembled contract change orders for review.• Facilitated weekly meetings with owner and architects including writing thorough minutes.• Identified sustainable products with high performance but low impact on human and environmental health.

An internship in conjunction with capstone program of B.S. in Sustainability.• Accurately collected, complied, and organized data to inform decisions for city sign code updates. Reviewed several decades worth of plans and applications for sign permits.• Developed positive relationships between landholders and form-based code that foster support and acceptance of change.• Effectively used creativity and drafting skills to communicate city policies to citizens.• Provided assistance to planners and their projects.

• Collaborated with team of 20 contributing to existing City of Phoenix transit-oriented design plans along a light rail line.• Wrote manuals for community building pattern languages and worked with form-based code. • Implemented diagnostic tools to gauge community assets and capacity.

An internship in conjunction with a study abroad program in Public and Environmental Health at the University of Botswana.• Developed recommendations for improvement and researched solutions for multiple clinic issues.• Confidential medical record filing and record keeping.• Bilingual interactions with patients in Setswana and English.• Provided administrative assistance to nurses and terminal condition counselors.• Evaluated medical clinic functions and services in academic setting.

A landscape design and consulting firm that also manages a non-profit community garden organization.• Rendered landscape design drafting documents for presentation to clients.• Provided assistance to head architect.• Organized, preserved, and maintained mechanical drafting documents.• Wrote, formatted, and produced electronic local events newsletter circulated to over 1,000 subscribers.