Charlotte Simpson Email & Phone Number

Accrington

Worsley

Working as part of the senior leadership team I worked with the Board of Directors to develop the communications strategy for the business. As a communication professional I created and delivered effective two-way communications and engagement plans to improve the flow of organisational information and aid effective decision-making. I worked to positively position the business both internally and externally through comprehensive plans that align to the overall business strategy. Key responsibilities I Led, developed and implemented an effective communications and engagement strategy.Aligned the communications and engagement strategy with the Group transformation strategy and business unit strategy ensuring timely and engaging communication.Developed and implemented the communications and engagement strategy in-line with the HR and People plans. Supported innovation and a programme of continuous improvement to the internal communications channel strategy.Used communication and engagement data to constantly improve communication and engagement, implementing innovative solutions.Proactively developed and maintained effective working relationships with external and internal contacts.

As the Communication and Engagement specialist I designed and delivered the communication and engagement strategy for a large transformational change programme for contact centres. My role supported and advised the senior operational management team in managing this complex change initiative, working alongside the programme and wider leadership teams.Key responsibilities Responsible for the development of a team of communication and engagement champions. Responsible for the creation and delivery of the communication and engagement strategy by embedding best practice and highlighting areas of improvement and development.Responsible for the planning and creation of communication content that is linked to the programme and the wider communication activity; liaising and communicating with colleagues across Customer Services and brands (Argos, Homebase and Habitat), working collaboratively with all stakeholders.Select appropriate channels and resources to sustain a communications plan whilst engaging all levels of colleagues.Understand and anticipate the needs of the business and work with senior leaders to become a trusted communications advisor and champion the transformation change agenda. Deliver and evaluate all communication and engagement events to ensure the learns are measured, highlighted and developed for future success.

Warrington, United Kingdom

As a communications professional I provided expert advice and guidance to key stakeholders. I produced and delivered co-ordinated communications and strategic plans which were aligned to the wider business objectives and priorities.Key responsibilities Develop, deliver and measure specific company-wide transformation, engagement and communications initiatives/activities in-line with company requirements and engagement calendar Support project teams to deliver change effectively and engage the audience across a number of on and off shore sites Provide a point of guidance and expertise for designated business areas for all change and transformation programmesAccountable for specific company-wide change programmes and events such as employee engagement surveys, management programs, transformation activity, corporate events for staff and senior managersIdentify potential issues that could impact across the business and work with the HR Director and HR Business Partners to minimise impact; planning and delivering practical and effective communicationsMeasure the effectiveness of communications delivered; recommend and implement improvements

Swinton

As a senior member of the Corporate Communications team I was responsible for internal and external projects that impacted both the public as well as internal stakeholders. Projects I worked on included introducing a new brand, delivering campaigns, all internal and external events, monthly and weekly newsletter/publication, dealing with the local press, as well as ensuring content on the Intranet/website is up-to-date. Working with and alongside a diverse workforce across 45 locations, with varying skills and abilities, I used a range of communication channels to create an open and supportive environment, to meet the needs of staff and the local community

Didsbury Manchester

Working at a strategic level as a member of the Senior Management team I delivered the Marketing and Communications Strategy. This involved creating a single point of contact for delivering information across the business, in order to improve organisational effectiveness, customer satisfaction and ensuring that the company brand was adhered to at all times. I was responsible for the customer journey and proof reading and editing all internal and external publications.