Charlotte Walters Email and Phone Number

Consultant Business Analyst (eCommerce)Ensuring the business needs are fully understood and met by the purposed solution for B2B and B2C clientsKey Responsibilities:• To gather and document requirements and translate them into clear work specifications that can be used and interpreted by both business and technical users. Facilitating workshops/ assessing source documentation from the client• Identify options for potential solutions and assessing them for both technical and business suitability• Create logical and innovative solutions to complex problems• Analyse business systems and recommend efficiencies• Provide estimates for future analysis work• Work with developers and a variety of end users to ensure any technical solution delivers customer satisfaction• Provide training to users of a new system as required• Provide analysis support to the test team• Plan and work flexibly to meet deadlines• Keep up to date with technical as well as industry sector advancesCustomer Service responsibilities:• Maintain good customer relationships at all levels• Maintaining consistently high levels of customer satisfaction and effectively escalating business critical situations to as required• Managing high profile customer situations and relationships both internally and externally and client expectationsExperience- Work on an extensive piece of discovery and analysis for a large set of complex and innovative changes to a retail website (E- and M-commerce) related to stock and fulfilment, click and collect and responsive design- Working with the UX teams to come up with many new ideas to meet challenging requirements.- Capturing and defining a road map of requirements/user stories across a number of systems as well as the core website. - Assisting the business in prioritising these requirements, taking these through into design and annotation of wireframes for the solutions.

Working as the only project manager with a client portfolio of over 100, it is my responsibility to manage the entire project process. I take responsibility from the Account Manager as soon as a project is agreed and a kick off meeting is planned. I am responsible for;• Attending project kick off meetings with clients to determine and understand their requirements to enable me to write a functional specification• Liaising with the design team to produce wireframes, JPGs and PSDs• Ensure that the technical team fully understand the specific client requirements• Ensuring that all work is executed within agreed timescales and to specification and budget• Manage the entire project process from writing the initial specification to delivery, ensuring client satisfaction at every stage using Agile Scrum or Prince 2 Methodologies • Attending regular client meetings either face to face or via conference call• Provide regular project updates to key stakeholders and identify areas of risk and recommend solutions• Produce documentation and pricing, working with the technical team to analyse, specify and cost projects• Produce test scripts and perform testing on all test sites, produce snag lists and ensure sites are fully functional before release to a client• To Project manage, act as a pivot, channelling communication between clients and all parts of Nemisys, in both directions• Manage the scheduling of all projects and manage the Development Team to ensure project timescales are adhered to• Attend monthly Account Management meetings to discuss and manage the expectations of up and coming projects

Working as a dedicated account manager I specialise in project managing the fulfilment of advertising and marketing content across all media, whether it be a press ad, web banner, packaging printed collateral or TV commercial with a number of clients.• Work closely with the client and relevant stakeholders to manage any changes or new initiatives from concept to delivery ensuring that all requirements are followed and met correctly and efficiently• Advise stakeholders on re-brand solutions, ideas and concepts• Advise the client /stakeholders on how to produce and rapidly disseminate creative ideas across disparate media and markets, ensuring the best press ad, web banner, TV commercial, packaging, poster, DM pack, leaflet or brochure in the right place at the right time.• Brief in requirements in a format that can be understood and acted on by the digital design team and verify the look, feel and function of these outputs, meeting all SLAs• Prepare and deliver Digital Brand and Design updates at monthly meetings at TAG HQ• Present TAG in an appropriate manor at all new client eventsWorking at Santander (Leicester) on behalf of TAG fulfilling any project requirements within the eCommerce department. Manage all projects from concept to delivery ,engaging all stakeholders, and being their point of contact throughout the project cycle, keeping them up to date at all times, ensuring that I am available to answer any questions or queries and making myself available to deal with any issues should they arise.

Acting as an interface between the business and technology functions both internally and externally. To complete detailed technical analysis, project management and delivery of key changes which support the Group's Internet strategy for the Retail eCommerce function, through an established project process.To act as the key eCommerce liaison between business and technology teams to implement change using prince 2 methodology. To capture, probe and understand business requirements and interpret them into a format that can be understood and acted on by those tasked with building the recommended solution.To maintain process documentation and apply project discipline as required, supporting on time and on budget delivery.To identify key stakeholders including business sponsors and keep them engaged and informed.Verify that the look, feel and function of outputs meets requirements, are accessible and are fit for purpose, ensuring developments support reliability and resilience of A&L infrastructure.Enable the production of customer tracking information and analysis of website performance for the eCommerce department and other key areas.To keep abreast of business changes and assess impact of proposed changes, identifying risks and maximising opportunities.Support allocated business areas according to the Lead/ Assist matrix.The jobholder has no direct reports however various resources involved in key project deliveries may take instruction from the jobholder on an ad-hoc basis.

Provide information and operational support to ensure that when new products or changes to existing products are needed they are identified rapidly and implemented effectively.Liaise with other business areas to co-ordinate the day to day activity associated withimplementing new or changes to existing products so that plans are completed to time, cost andquality standards prescribed.Collate management information to inform business planning processes.Gather information to support the financial/trading appraisal of product performance.Monitor and report competitor activity and external market developments to support others toidentify commercial issues and opportunities.Collaborate or support others to develop and present potential strategies and plans for individualproducts for review.

Mortgages and Retail network