Charlotte Wright Email & Phone Number

Ipswich, Gb

Leading on Network Transformational Programmes and Deliveries.

- 9 Squads- Leadership of end to end IT delivery across Contact Channels, CRM, authentication services, Billing and Data domains through traditional waterfall programmes and Agile- Leading on the Big Room Planning/Little Room Planning / PI planning every quarter- Management of cross-technology (Salesforce, Informatica, Haas)- Cross collaboration of dependencies, risk management- Transformational Improvements ie Introducing the Onion to Openreach Squads, Left Shift, Defect Mgmt

- Waterfall Delivery Manager (MTP/Strategy/New Product Delivery) - SOTAP- Early Life Manager - Networks and All IP

Business Readiness Manager (Internal/CPs, Comms, Planning, PDT, Pilot Trial Planning, PIRs)UAT /PDT Lead for all OR deliveriesWarranty MgrOR Audit Lead - Made improvements to quality gates - Passed the Audit

UAT/PDT/TDA Lead for all OR Waterfall DeliveriesManagement of vendor mgmt / costs

Delivery Mgr/Release MgmtBest Practice - System / Process Mgmt - Deployed STORM across ORTrouble shooter and Release Reporting for Directors

Mgmt of Finances for OR deliveriesAutomated the workflow and reduced the manual effortsIncreased the line of sight

- Managed £8.4m Win Business budget. - Provided consultancy on cost efficiencies, best practices, managed rates (internal and external), resourcing (bids and against contracts), budgets and processes. - Ensuring US Sarbox compliance. Formalising processes in line with policies. Auditing data.- Managed an off shore PMO. - Measured people stats (1-1, PIPS) and management of confidential sales bonus data in line.- Set Organisational Design and management considering spans and layers guidelines. - Maintained the C&B Industrial Action Plan and agreed contingency strike plans. - Programme managed People Programmes, Care and “The Place to Work” Strategies. Held shared learning events.- Management of L&D £500k budget. Initiated a Sales Excellence programme and Induction Events to create good sales managers and stretch the best from our employees. Enabling employees to achieve a recognised qualification.

A new start up organisation covering Middle Markets Customer Sector. - Set up a Resource Mgmt Function (internal and external recruitment) for internal and customer facing roles- Introduce Systems and made transformed them to ensure fit for purpose- Set up / Led PMO Management

- Product Owner - Cisco Consultancy Services / TAS - Management of a Team of CISCO Technical Experts- Resource Mgmt- System Improvements- Website Mgmt- Change Lead