Assists in improvement project concerning specialty tours at George Washington's Mount Vernon through the collection of guest feedback.Utilizes customer service skills to interact successfully with guests in addition to gathering and organizing information amassed.

Responsible for the creation of daily spreadsheets outlining financial data of clientsProgrammed client information via ExcelResearched and calculated stock market trends and information, including but not limited to YTD, YTM, and stock rates over previous 4 years.

Responsible for facility operationsSuccessfully worked as a bridge between customers and upper management while ensuring quality experience for all involved.Worked to calmly and efficiently resolve program errors to provide correct and timely service to patrons.

Responsible for patron safety and pool maintenance, including but not limited to, chemistry of thewater, proper water filtration, and cleanliness of the pool