Charlotte Barnes-Evans Email & Phone Number

Muskegon, Michigan

Cincinnati, Ohio

• Manages young professional engagement and retention program of 150+ young professionals. Leads all aspects including planning, development of promotions, resources, and execution of 10+ exclusive events/activities per year. Utilized demographic data to build a robust program increasing diversity of the participants from 12% to 22% within one year. • Drives evaluation of the CRM database and e-media: Develops processes for reporting, critical evaluation of data integrity, troubleshoots and resolves issues, identifies opportunities for improvement, and provides technical expertise and training. Collaborates with designers and developers to create intuitive, user-friendly software.• Creates marketing strategies and materials that enhance and improve overall customer engagement, relationships, and experiences.• Coordinates the recruitment, curriculum, and execution of the Chamber's highly acclaimed leadership development programs. Designs and manages the online application database and web platform, managing 350+ incoming applications per year. • Member of: HYPE (Harnessing Young Professional Energy) committee, a program for attracting and retaining talent. Personify Core Team, focused on internal database solutions and training. GIVE Committee, working on improving internal and external customer experiences. • Promoted from Customer Advisor role.

Cincinnati, Ohio

• Primary point of contact to 3,000+ member companies, tasked with resolving complex customer issues, while providing the best in class customer service• Ensured customer service and relationship management with members produced membership retention and business expansion rates well above yearly targets.• Facilitated internal organizational training for 60+ employees, ensuring sustained internal success and external customer satisfaction. • Proactively maximized the customer experience by working closely with key department leaders in designing best-option solutions. Assisted Director of E-Media in web and database development, streamlined, and developed office wide standard operating procedures aimed at improving internal and external processes and departmental efficiency.

Overland Park, Kansas

• Top performing leasing agent at multi-family residential property with 350 apartment homes. • Oversaw all aspects of office management and the apartment leasing consistently exceeding the company standards and National Apartment Association guidelines.• Earned exceptional marks for excellence in work volume, accuracy, and quality.• Oversaw and trained new leasing consultants. Managed the staff in supervisor’s absence.• Collected and analyzed leasing data and trends. Responsible for data integrity and reporting outcomes.

Chicago, Il

Leasing consultant and assistant to the property manager of a 280 unit building in an upscale neighborhood of Chicago. Responsible for marketing, touring, and leasing, along with performing all administrative duties related to the on-site sales from the application process through move out coordination. Managed and resolved resident concerns; communicating with maintenance staff and monitoring work orders. Developed and maintained positive relationships with both prospects and current residents.

Chicago, Il

Assisted the Property Manager in the management of approximately 400 residents of residential and commercial rental units. Responsibilities involved assisting with the full range of property management functions, including, but not limited to, budget preparation and execution, building operations, facility maintenance and repair, and project management.Implemented creative, measurable marketing plans, and public relations initiatives to build relationships with prospective and/or current residents, while increasing the visibility of TMG Management, strengthening the company's identity in the marketplace, and enrich the experience for all of their residents.

Chicago, Il

Holland, Mi

Engaged with nationwide customer base in areas of sales, marketing, and customer service. Advocates and assists customers for optimum success.

Greater Grand Rapids, Michigan Area

Real Estate Development - Residential, Commercial and Waterfront. Performed administrative duties for executive management. Responsibilities include screening calls, making travel and meeting arrangements, preparing reports and financial data, and customer relations.

Bachelor Of Science, Communication Studies

Minor in Public Relations/Advertising

British Culture

Activities and Societies: Study Abroad - Summer Semester, 2010 Art Studies and British Culture

Education record