Charlotte Bottomley Email & Phone Number

Leeds, United Kingdom

Leeds, United Kingdom

Senior Office Administrator: October 2012 - April 2015Responsibilities: In a role with responsibility for the day to day running of a busy IT Office with around 180 Leeds based staff and 10 Manchester based staff. This includes managing everything office wise from stationery orders up to arranging plumbers all to ensure the smooth running of the office.Other responsibilities include arranging both staff and client events on a regular and adhoc basis, whilst meeting the requirements requested in order to continueously keep up the reputation and professionalism of the company. Key Achievements:* Implemented a new process for staff expenses ensuring a smoother and faster process.* Evaluated various suppliers and changed these where applicable in order to save money where necessary .

Leeds, United Kingdom

Leeds, West Yorkshire, United Kingdom

Training Manager: November 2011 to PresentResponsibilities: In a role with responsibility of running and managing a new training programme delivered by a team of 13 trainers, with 63 courses per quarter across Leeds and York. This includes managing and co-ordinating all the trainers, choosing which courses should be run and how often. Implementing a marketing plan to include press release of the new training offering. Conducting regular market research to find the right courses to include within the programme each quarter. Working on the finances to ensure that we can offer affordable training to businesses and individuals, yet still able to run the programme at a profit. Running a viability report for each individual course to ensure that they run with enough delegates to cover any costs incurred. Key Achievements:• Design a brand new training programme of full and half day training courses to be delivered by a new team of trainers who had to successfully come through to a very rigorous tender process. • Implement a successful programme of ‘paid’ training which is of a very high standard yet still affordable to small and medium sized businesses as well as the large, corporate enterprises. Training Co-ordinator: April 2011 to November 2011Responsibilities: In a role with responsibility of co-ordinating a programme of ‘bite-size’ training seminars between Leeds and York. This includes overseeing the smooth running of seminars, ensuring adequate marketing of the seminars, booking of delegates as well as arranging relevant trainers to deliver the required seminars. Key Achievements:• Increasing the ‘bite-size’ seminar programme from 1-2 seminars per week to 4-5 per week whilst keeping a very high standard of seminars. • Co-ordinating the smooth running of all seminars, bookings, marketing between Leeds and York.

Leeds, West Yorkshire, United Kingdom

Responsibilities: In a role with responsibility of overseeing the office management and finance budgeting for the West Yorkshire Tourism team. This included overseeing the smooth running of administration function, management of support staff, providing basic on the job training, maintaining and monitoring of staff holidays and sickness. Key Achievements:• Arranging and providing staffing, catering and branding for members recruitment and networking event for up to 60 guests.• Creating a new spread sheet to ensure monitoring of the finance budgets can be completed efficiently and accurately each month.

Leeds, West Yorkshire, United Kingdom

Responsibilities: In a role with the responsibility of providing support to the Chief Executive and administrative support to the West Yorkshire Tourism team. Role responsibilities included diary management, booking hotels and travel for the Chief Executive. Providing administrative support to a team of seven, including managing staff holidays and absences, along with office management to ensure the smooth running of administration function. Arranging staffing of member events, along with larger public events, inducting students/staff to ensure fully professional at all times. Generated opportunities to improve the work process for administration tasks.Key Achievements:• Supporting the Chief Executive with Corporate Hospitality for up to 15 Business Executives with the aim of gaining title sponsorship of the Bramham Horse Trails.• Providing staffing support in London for the production of The Railway Children.

Leeds, West Yorkshire, United Kingdom

Responsibilities:In a temporary role with responsibility for the administrative work of three projects, which included diary management, booked hotels and travel for Project Managers, raised purchase orders and updated these once the invoices were received. Supported Project Managers with the preparation of external bids and ensured the accuracy and format to provide a professional submission. Generated opportunities to improve the work process for administration tasks. Key Achievements:• Designed a new Powerpoint presentation for a successful Tender Submission which reached the interview stage.• Identified opportunities relating to processing invoices and prepared new procedures for how the Invoices are processed on a daily basis.

Leeds, United Kingdom & Manchester, United Kingdom

Responsibilities: In a role with training responsibility for five Departments within the Retail Operations. Worked closely with new and existing members of staff to ensure that they followed established procedures and conformed to the Treating Customers Fairly policy. Held weekly one to one meetings with new starters to ensure that they had no training issues or any other issues which may affect their efficiency in their new roles. Assisted Team Managers with Team Building activities to encourage team moral. Completed Monthly Call Monitoring and Skills Training Matrix activites for the Customer Service and Telephone Dealing teams to ensure accurate scoring for each individual team member to help Managers highlight where further Training may be needed, and provided feedback to each individual and explained in detail how they have been scored. Completed quarterly updates to Departmental Procedures to ensure that they fully reflect and comply with the Financial Services Authority and identified best practice. Key Achievements:• Achieved the Foundation Certificate in Training Delivery Skills (TAP)• Designed training guides and developed training sessions to be used throughout the departments to assist and guide members of the departments with their development in their daily roles• Completed analysis of various team performance statistics to identify training needs and to support Managers with their teams training requirements and error rates. • Worked in and amongst the teams whilst conducting process checks and helped to find ways to improve the process and procedures for the different teams.

Leeds, United Kingdom

Responsibilities: In a role which included the management of inbound calls from Private Investors, Independent Financial Advisors and various other Financial Companies. Accurately processed transactions to ensure that deals are placed with the correct price or correct valuation point whilst maintaining established commision and discount levels. Provided high levels of customer service to appropriately and efficiently resolve queries or complaints.Key Achievements:• Identified the opportunity to provide a training and support infrastructure which was adopted across the Leeds and Manchester offices.• Increased the volume of call monitoring activities within the offices as part of the training and development plan and to improve customer satisfaction levels and which led to a 20% reduction in error rates in share dealings.• Introduced a revised flowchart for the call management to increase the volume and capacity of call handling within the existing establishment levels.

Leeds, United Kingdom

Responsibilities: In an administrative role, provided clerical support for the Retail Operations, processed emails, fax and postal deals which were received on a daily basis. Identification and prioritisation of the different dealing times to ensure that they are placed for the correct time and date. Inputted the deal instructions onto the computer system in a timely and accurate manner, to ensure that the trades are given the appropriate discount or commission. Key Achievements• Identified an enhancement in the dealing process with a pricing “pop-up” to clarify the price prior to completion to reduce errors and improve profitability.

Leeds, United Kingdom

Responsibilities: Inbound telephone calls from customers, promotion of the banks products and services including bank accounts, savings accounts, personal loans, credit cards or overdrafts to ensure that the customer receives the right product. Managed calls from customers with complaints and took appropriate action to resolve the complaint efficiently.

Diploma In Public Services, Btec National Diploma

Activities and Societies: • Understanding the Public Sector - Grade (PASS) • Law and Legal Systems - Grade (PASS) • Diversity.

11 Gcse'S At Grade C

Activities and Societies: • ICT Certificate of Achievement in Microsoft Office (2003) • First Aid at Work Certificate – Passed 16th.