Defining clients’ needs and scope of the analysisMapping customers’ and employees' journey and experienceAnalysing quantitative and qualitative dataIdentifying priority improvement areas, best practicesWriting detailed reports with data visualisation toolsPresenting the results to the clients and executivesFurthering internal discussions about improvements

Writing and programming online surveysAdministrating and monitoring online surveysAnalysing and reporting data for internal customers

Managing the company's social networks and blog, writing articles for the blogPreparing and making preliminary translations (ES => FR and EN => FR)Updating administrative documents, managing the billingContacting prospects and updating databases

Helping senior consultant carry out client casesCollecting and analysing customer verbatimProducing summaries and reports

Conducting data analysis projects based on the customers’ verbatim