• Excellent skills manipulating physical documents, and operating scanners, copiers, and printers.• Advanced electronic document handling experience.• You maintain high-performance expectations for yourself and your colleagues – you have a sense of urgency.• Thrive in a fast-paced, ever-changing environment.• Self-sufficient and quick on your feet.• Attention to detail, assertiveness, consistency, and timeliness are must-have skills.• Advanced Microsoft Suite and technical aptitude to learn new software quickly and comprehensively.• Data entry speed and accuracy.• You have a desire to improve upon our culture.

• Responding to inquiries, and interview applicants concerning state unemployment benefits and Medicaid benefits. • Retain up-to-date and accurate client account information by processing forms and documents and by reviewing reporting accuracy. • Investigate complex client issues including those that are sensitive in nature or may require de-escalation for effective resolution• Continuously ensure distribution of accurate benefits information by proactively attending meetings and training and by maintaining up-to-date knowledge of state government programs and systems.

Performed electrical troubleshooting for flight controls and navigational systems. Inspected electrical equipment, lighting, power, and indication systems, ensuring units were functioning as designed and planes were ready for flight. Qualified pilots and aircrew and worked with maintenance teams to ensure fully operational planes; efforts greatly enhanced work center productivity and contributed to the command's qualification of 56 pilots, 54 flight officers, and 26 air crewmen in one year. Installed and maintained a wide range of aircraft instruments and electrical equipment, reading and comprehending electrical systems diagrams and schematics. Studied and committed to memory 120 pages of C2 and E2D aircraft documentation including electrical, first aid, and hanger safety.

Assistant to the VP of Production. Developed and fostered departmental communications to achieve organizational goals. Liaison between internal teams, ensuring accurate and timely updates of important corporate information. Assisted in the creation of an efficient production schedule for a 10 episode web series. Accountable for sourcing and hiring of professional photography teams to film pitch ideas for the web series. Scheduled 40 auditions for cast members to be used for organizational promotional videos, booked conference rooms, and coordinated catering and craft services for all Atlanta production teams.

• Responsible for responding to residential, commercial, and governmental customer inquiries and serving as a liaison between field technicians, billing department, and customers for Duke Energy. • Tracked related information of each call received for administrative reporting purposes and provided feedback reports on call issues related to downtime and/or training matters. • Maintained a 90% first call resolution quality standard by building genuine connections with all customers through active listening, customer needs anticipation, and offering timely and efficient solutions. • Promoted to serve as a Duke Energy’s multi-state agent, a position awarded to only 10% of Duke’s support center agents company wide.

- Assisted customers with finding items for purchase.-Handled monetary transactions to include contacting credit merchants as needed