Charlotte Close Email & Phone Number

Bath, Gb

Remote

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Bath, England, United Kingdom

🏡Property Management🌈Commercial Business Development and Marketing Consultancy✔Contract - Project Manager - Cosmic UK☕️Contract - Business Development- Owens Organic Coffee🏠 Tunley Financial - Free Mortgage Advice

Threadneedle Street, London

Philanthropy, Education, Fraternity, Hospitality

Bath, United Kingdom

Responsible for delivering the University's strategy for income diversification through increasing commercial revenue of non-research income activities.

Butcombe Brewery is Part of The Liberation Group based in The Channel Islands.Operations Manager for 27 businesses in Bristol, Bath and surrounding areas. 14 leased and tenanted and 13 managed, including The Methuen Arms, Corsham.

Responsible for 14 sites in South Wales and Bristol

Cornwall

Operational support and business development for eight large accommodation led businesses in Devon Cornwall and The Isles of Scilly

Financial controller for 6 small hotels with the Hillbrooke Hotels group.

Responsible for management of 60 bedroom city centre hotel with annual turnover of over£2 million and bottom line profit conversion over 35%Key responsibilities, Write annual hotel budget with GM and present to Chief Exec and Financial directorRecruit train and develop 6 heads of departments to manage a team of 40 staffImplementation of SOP's in all departmentsCarry out 6 monthly appraisals with all department heads, implement and review personal objectivesResponsible for implementing and operating in house training schedule for all employeesProduce monthly reports and forecasts for presentation at monthly hotel performance review with GM, Chief Exec and Financial director.Develop and Implemented new concept of "Bath Tea Rooms" into Food and Beverage with £10k Capital investment with resulting increase of revenue from £5k to £15k per weekHold weekly revenue meeting with GM, Revenue Manager and reservations manager to review rates and strategies to ensure continuing growth on ADR which I have increased from £66 to £86 over the last 3 years.Ensure budgeted targets are not exceeded for expenditure, including payroll that is currently 2% under budgeted target.Ensure control and achievement of Food and Beverage GP's to budget and over Project manage refurbishment of all hotel bedrooms on a rolling schedule of 12 rooms per year fullMonitor and respond to guest feedback from Best Western to ensure targeted scores are achieved and improved onAudit of personnel data to ensue correct HR procedure is followed at all timesCrisis ManagementEnsure hotel passes annual Best Western Quality AuditWork with university placements and train as heads of department within 12 monthsIncreased revenue and profit year on year for last 4 yearsIncreased Quality Audit score year on year for last 4 yearsIncreased guest feedback scores year on year for last 4 years

Responsible for control of hotel income and expenditure, ensuring hotel policy and procedures were followed at all timesKey responsibilitiesPayroll - weekly and monthly Purchase and Sales LedgerCommission spreadsheetProduce Weekly revenue reports, statistics reports and month end reportsDaily control of reception and food and beverage revenue before closing of business days.Beverage stock takeUsing Omega softwareCredit sheet controlTicket controlIn house P & L Spreadsheet

Responsible for managing large food led Inns with average turnover of £1.5 million per year per unit.The Boathouse - Bath - Seasonal riverside restaurant with function room (150 covers inside, 150 covers outside, 70 cover function room)Catherine's Inn - Weston Super Mare (150 covers inside, 100 covers outside with children's indoor play facility)The Queens Head - Colden Common, Hampshire(150 covers inside, 100 outside)Churchill House - Wotton Bassett, Wiltshire(150 covers restaurant with children's indoor play facility) Key responsibilitiesRecruit train and develop waiting and kitchen team membersAchieve budgeted sales targetsAchieve budgeted Gross profit margins on food and beverage sales Achieve budgeted wage percentageImplement local sales and marketing strategiesEnsure guest feedback scores are above targetEnsure maximum revenue is generated through functions and weddingsPart of opening team for refurbishment projects

Trained in all areas of the business including, bar, restaurant, kitchen, housekeeping, admin and finance.

Processing sales invoices, stock taking, filing.

Sales and purchase ledger

Master'S Degree, Business With Marketing

Business Excellence

Nvq 5 Management, Management

A Level, Maths, Physics, Art

Studied - A level Maths, Further Maths, Physics and Art

Gcse'S, Gcse'S