Charlotte Copeman Email & Phone Number

London, Gb

Remote First, Us

As the Manager of the SMB Strategic Growth Team, I empower small and medium-sized businesses with innovative video solutions tailored for internal communications, webinars, and external events. My focus is on enabling SMBs to leverage enterprise-grade video technology while maintaining budget-friendly options, ensuring they can achieve maximum engagement and impact without breaking the bank. Together let’s transform your communication strategy with dynamic video experiences!

Remote First, Us

Remote First, Us

I drive success for businesses in the tech sector through smart video experiences. Kaltura brings a voice to every area of your business: from enterprise comms to virtual events, we breath life, integrity and excitement in to your brand, people and customers. Our rich products and customised integrations provide the video, analytics and data layer connecting your existing platforms to tell you the story of your success.

Remote First, Us

Real-Time, Live, Event and VOD ExperiencesI'm part of an incredible team of specialists who work with clients to bring their meetings, webcasts and events to life. Our goal is provide tools that help your customers and employees engage and interact better than ever before with a huge focus on ease of use and deployment.

Remote First, Us

Kaltura is recognised as the fastest growing video platform, and as the one with the widest use-case and appeal (Gartner and Forrester). Kaltura is deployed globally in thousands of enterprises, media companies, service providers and educational institutions and engages hundreds of millions of viewers at home, in work, and at school. Responsibilities:• Digital evangelist speaking at events to advise on the how organisations reach their employees, connect their regions and increase their sales conversions with the power of video• Strategic customer growth advisor to support customers on their digital excellence strategy

Remote First, Us

Kaltura is a video platform founded in 2006. Kaltura allows publishers and content owners to publish, manage, monetize and analyze their video and other rich-media content. Kaltura's online video platform is based on open-source software, enabling any site to add advanced video and rich-media capabilities.Responsibilities:• Strategic Customer Success Director for all accounts and channels in the EMEA and APAC regions including SAP, Disney, AstraZeneca, Danone, IKEA, Nestle, Philips, British Film Institute, GHD, Paddy Power, Manchester United.• Team manager for the EMEA & APAC customer success teams• Organiser for the London Video and Customer Success meetupsAchievements:• 1st Customer Success Manager outside of the US• Grew the EMEA & APAC customer base and channels single-handed for 3 years• Launch of the Education User Group• Launch of the London Video Meetup• Promotion to Director within 11 months

Boston, Massachusetts, Us

Brightcove is an Internet TV service. They harness the inherent power of the Internet to transform the distribution and consumption of media. They empower content owners—from independent producers to major broadcast networks—to reach their audiences directly through the Internet. At the same time, they help web publishers enrich their sites with syndicated video programming, and we give marketers more ways to communicate and engage with their consumers.Responsibilities:• Technical support for Premium customers including Sony, The Guardian, BBC, Channel 5, Virgin Media & TV, Channel 4, ITV, National Geographic, Dow Jones, Fox, Sky, TicketMaster globally• Technical support for standard customers globally• Management of various projects including surveys and service improvement, creating a full technical customer service guide• Training Manager, delivering training both online and in person to clients globally including the FT, Sony, Virgin, the Guardian etc• Technical Gold Support Manager, managing all EU Gold clients for technical and process issues• Lead for improvement of internal systems and processesAchievements:• Supporting all international Gold, Premium and Standard customers across technical issues and implementations• Successfully working with global partners to provide international support• 1 of 2 staff launching, managing and supporting the Europe office (to include all countries outside of North America)• Achieving 100% positive client feedback for support• Training all key clients both online and in person• Received an Award in 2010 for Exceptional Customer Engagement

London, England, Gb

Future Platforms was founded in 2000 by senior staff from leading UK web agencies, with the ambition to take digital media beyond the PC and to the mobile phone. FP develop and design mobile applications for a wide range of clients including the BBC, Audi and Puzzler.Responsibilities:• Project manager across a range of clients including the BBC, Living TV and Nokia• Responsible for management of project from scope through to launch or live broadcast• Responsible for management of design team and development team• Full client liaison• Lead for improvement of internal systems and processesAchievements:• Delivering on time or early for 100% of projects• Successfully working with global partners to launch ‘Most Haunted’ in the US• 100% of projects delivered within budget• Successfully introduced electronic bug tracking system, internal calendars and new business processes for clients• Achieving 100% positive client feedback on projects.

Brighton, East Sussex, Gb

Brandwatch is a software house based in the UK. Products include Magpie Search&Alert: a business search engine and Brandwatch: to track a brands’ online performance using sentiment analysis to determine whether what is being said is positive or negative.Responsibilities:• Project manager for Search&Alert implementations• Responsible for management of sales process from lead generation to sign-off• Member of project team for product design and development• Member of product research, concept and design team for Brandwatch• Presentation of products to new marketsAchievements:• Generating all existing leads for Search&Alert and growing contacts by over 500• Successfully opening two new markets for Search&Alert• Winning 85% of all Search&Alert customers• Bringing all external projects in on time and on budget• Working with development team to conceptualise and build Brandwatch• Exceeding clients expectations on project requirements, design and implementation

Waco, Tx, Us

The 360 Solutions Group is comprised of four businesses. Responsibilities:• Project and ongoing management of four websites including design, editing, marketing and SEO• Project management of all marketing campaigns• Part of business creation team for Bridge Atlantik and CleverBag• Responsible for business analysis, expansion, marketing and advertising validity for Bridge Atlantik customers• Lead generation for All ICT• Project manager for various CleverBag and Bridge Atlantik projects• Part of business solutions team• Organisation and project management of all company events• Manager for all marketing materialsAchievements:• Project manager for creation of CleverBag and Bridge Atlantik websites leading to establishing both businesses• Product sourcing for CleverBag range• Successful organisation of multiple international events for Bridge Atlantik and CleverBag• Supplier sourcing and review in Portugal for CleverBag

Responsibilities:• Project and ongoing management of four websites including design, editing, marketing and SEO• Project management of all marketing campaigns• Part of business creation team for Bridge Atlantik and CleverBag• Responsible for business analysis, expansion, marketing and advertising validity for Bridge Atlantik customers• Lead generation for All ICT• Project manager for various CleverBag and Bridge Atlantik projects• Part of business solutions team• Organisation and project management of all company events• Manager for all marketing materialsAchievements:• Project manager for creation of CleverBag and Bridge Atlantik websites leading to establishing both businesses• Product sourcing for CleverBag range• Successful organisation of multiple international events for Bridge Atlantik and CleverBag

New York, Ny, Us

The Contract Unit writes, re-words and standardises all contracts between KPMG and its clients. It strives to achieve excellence and consistency across KPMG.Responsibilities:• Management of four intranet sites covering contractual, risk and ethics issues within KPMG.• Standardising all four intranet sites and updating and modifying all areas.• Project management of intranet migration to Dreamweaver• Liaison contact for Contract Unit• Responsibility for filing system• Distribution manager for all work within the unit• Total responsibility for unit archiving system• Management of electronic filing systemAchievements:• Project manager for overhaul, redesign and implementation of new filing and archiving system• Project manager for re-design of electronic and paper filing system• Successful migration and re-design of website through integration with Dreamweaver

London, Gb

Fit for the Future is the National Best Practice Campaign led by the CBI. Responsibilities:• Responsible for writing, posting and proofing all content on the website• Management of project finances (752K p/a) and in-kind finances from invoice to annual claim submission to DTI• Management of marketing resources (publications, promotional items, stands etc.)Achievements:• Successful overhaul of campaign finances including supply chain review to decrease costs in 4/6 budget areas• Increase of contact database by 88% from 3,500 members to over 30,000• Cut monitoring times by 50% and secured substantial discounts through 10% of suppliers• Increased website-viewing statistics by 96% and page impressions by 110%• Successfully negotiated with high profile organisations (CBI, Design Council, Energis, Unisys, KPMG etc) to obtain reduced or zero costs on stand space, manpower, advertising, printing, distribution, office space and storage

London, Gb

The Management Unit Finance Team assists the Head of each Directorate with overall control and monitoring of resources and running costs across three Staff Directorates. This unit also deals with all financial accounting matters for the Staff Directorates and The Queens Award Office.Responsibilities:• Running of and finance for the Government Procurement Card (Barclaycard), invoices, purchase orders, budgeting and monitoring• Payment of invoices, creation of purchase orders, resource accounting and budgeting and monitoring of all finances• Project management of financial exercisesAchievements:• Project manager for the Learning Resource Centre for all Staff Directorates• Teaching 60 members of the team basic finger spelling and signing to improve working environment for deaf members of staff• Financial exercises submitted on time and within targets