Oversee all programming, operations, digital innovation, and data reporting for industry-leading non-profit organization that empowers US military members, veterans and military spouses to succeed in the civilian workforce.

Promoted to executive leader of innovation in September 2021, responsible for accelerating digital transformation and developing new product innovations and digital customer experiences from ideation through scaled deployment to the Property & Casualty organization. Recognized as award-winning insurance innovation executive for developing and launching USAA's telematics-based digital crash detection experience.

Promoted to Director (team leader) after 1 year of serving as a strategic innovation director. Responsible for managing an innovation portfolio and team of 5-8 innovation employees, including cross-functional management of supporting resources across data & analytics, IT development, and business strategy.Key technology focus areas: telematics and connected data / sensors, virtual reality, augmented reality, AI/ML processes, aerial imagery processing

As a strategic innovation director on the P&C Claims Innovation team, I focused on researching and testing emerging technologies and trends to evaluate and create innovative solutions that deliver a superior experience for USAA's members and employees.Key innovation and research focus areas: telematics and connected data sensors, conversational AI (chatbots), AI & natural language processing (NLP)

Patriot Boot Camp (PBC) is a national 501(c)(3) non-profit organization; acquired by DAV in 2021http://www.patriotbootcamp.org/As CEO & Executive Director, I reported to the Board of Directors and led the strategic, operational, financial, and business development activities to drive the execution of the organization’s mission to accelerate the development of technology startups founded by military/veteran and spouse entrepreneurs. During my tenure from 2015-2018, I scaled PBC from being a grassroots, all-volunteer event to a sustainable nonprofit business with full-time employees, recurring sponsorship revenue, and nationwide brand recognition, including expansion of PBC’s educational program to reach more than 600 entrepreneurs and 400 mentors.

Combat2Career was founded to bridge the gap between military/veterans and higher education programs, and to aid veterans in making successful transitions from combat - to college - to career. Combat2Career developed a tailored college search platform & GI Bill tuition calculator app that streamlined the college search and selection process for veterans by facilitating matches based on relevant & transparent data to enable veterans to maximize the return on their federally-funded GI Bill benefits and connect with colleges that best supported their needs as non-traditional students. Combat2Career offered a unique approach to help colleges promote their "veteran-supportive" offerings, comply with federal mandates, as well as increase outreach and recruitment of student veterans through a web-based platform and GI Bill net price calculator app. The company provided its services free-of-charge to veterans through partnerships and subscriptions from higher education institutions and businesses from 2011-2015.

Project/Program Specialist providing program management, marketing and administrative oversight for biotechnology start-up companies at the Technology Incubation Program at the UConn Health Center in Farmington, CT. Part of the University's Office of Economic Development, the Technology Incubation Program aims to accelerate the successful establishment and development of entrepreneurial companies by providing state-of-the-art wet labs, dry labs and offices, business development and research services, and access to UConn resources and educational facilities.http://innovation.uconn.edu/Programs/Technology_Incubation_Program/

Business consultant for a leading manufacturer of positioning and tracking controls for military and commercial applications.• Conducted primary and secondary market research on current human-machine interface (HMI) systems including qualitative analysis of end-user needs and market trends• Identified and evaluated emerging HMI technologies, concepts, philosophies, and next generation designs as it related to client’s product line and served markets• Assessed market risks and opportunities and developed strategic plan to address end-user needs in line with HMI technology and market trends

• Developed short-term and long-term strategic plan for local not-for-profit organization to increase brand equity and achieve company growth and financial objectives• Conducted primary and secondary market research including competitive analysis to evaluate performance against competitors and created plan to reposition product to meet customer needs and satisfy organization’s mission and goals• Designed customer-specific marketing programs, promotions, and advertising (including social media strategy) to increase brand awareness, establish meaningful relationships with customers, and drive sales

The Connecticut Center for Entrepreneurship and Innovation (CCEI) assists entrepreneurial ventures in addressing the challenges associated with the identification and capture of business opportunities. As a consultant at the CCEI, I worked with an interdisciplinary project team to conduct market research and develop a market-entry strategy for a Connecticut-based technology startup venture.Accomplishments:• Provided marketing and strategy consulting services for a local technology start-up venture including financial modeling, market opportunity analyses, and focused operations and marketing plans • Conducted extensive primary and secondary market research including survey of nearly 40,000 potential end-users to identify and evaluate 25 market opportunities• Prepared targeted market-entry strategy for positioning client’s product to capitalize on viable opportunities• Developed innovative solutions to address end-user needs and presented client with strategic financial, marketing, technological, and operational recommendations to support a sustainable model and grow business from a 2% - 20% market share over 5 years

As a consultant for The Hartford's Complex Claim Group, I managed approximately 40 accounts consisting of a variety of environmental, toxic tort, asbestos, benzene, welding rod, and construction defect claims nationwide.In my role, I was responsible for managing all aspects of claim litigation for Hartford's insureds by hiring local attorneys and coordinating appropriate defense strategies with them to mitigate damages and resolve claims via dismissals, settlements, or trial. Additionally, I was responsible for negotiating cost sharing and settlement agreements with policyholders and their other insurers.Accomplishments:• Managed portfolio of 40 asbestos, toxic tort, and environmental claim accounts in numerous jurisdictions nationwide and served as lead insurance carrier for multiple high-risk exposures• Identified, evaluated, and responded to claim trends and developments through quantitative analysis of statistical data and collaborated with defense counsel to determine appropriate litigation strategies and manage claims• Investigated and pursued cost-effective and proper claim resolution strategies, including negotiating cost share agreements between insurers and insureds, which was instrumental in mitigating defense and settlement costs

• Researched loss and exposures in private education to develop and introduce new product into line of business• Collaborated with employees in Industry Solutions, Loss Control, and Actuarial to improve Middle Market policy offerings and coverage• Created visual scorecard and monthly reports for real estate industry expansion project through the use of Siebel and Excel pivot tables• Researched financial services industry to target market potential and presented growth opportunity analysis to Middle Market leadership team

• Generated over $350,000 in office sales and produced #2 rookie district office in Southern New England• Recruited, trained, and managed over 150 entry-level sales representatives and led weekly sales meetings which included developing skills of goal setting, time management, and sales communication skills• Presented high-quality line of culinary items to customers through in-home demonstrations and achieved five promotions within first two months of working with the company as a sales representative