Charlotte Daigle-Basque, Cphr Email & Phone Number

New Brunswick, Canada

Bathurst, New Brunswick

Opportunities NB is your single point of contact for exploring opportunities to grow, expand or locate your operations in New Brunswick, Canada. Opportunités NB est un guichet unique qui fournit des services homogènes, intégrés et adaptés pour appuyer le développement des entreprises à travers la province.

Edmundston, Nb

Opportunities NB is a one stop shop delivering seamless, integrated and responsive services to support economic growth and business development in New Brunswick.Opportunités NB est un guichet unique qui fournit des services homogènes, intégrés et adaptés pour appuyer le développement des entreprises à travers la province.

New Brunswick, Canada

Restaurant start-up, financing, and operations. Responsible for customer support, employee training, financial management, employee and payroll management, marketing and general restaurant operations.Chez Charlotte was our family-owned restaurant, celebrated 11 years of operation when we close down to move to a new town and a new adventure! Chez Charlotte provided a unique dining experience, fresh ingredients and owner-designed menus and details. We we’re known for the quality of our menu, our food, the experience at th3 restaurant, along with our world-class in-home and special events catering services. Ranked #1 on Trip Advisor for our region for multiple years, we pride ourselves for also being awarded the #1 ranking in New Brunswick!

Edmundston, Nb

Class lecturer at the University for the Winter semester, area of expertise - Entrepreneurship / What a great experience!!Chargée de cours, session d'hiver, Entrepreneuriat / Quelle belle experience!!

Canadian Operatinos

Provide leadership to operations and support teams at a national level; responsible for multi-site locations (BC, ON, NB); development and support of operations and capex budgets.Successfully restructured and consolidated multiple brand support as a result of corporate organic growth; Implemented operations tactics to achieve goals (merged sites; maximized business hours by site; consolidated sales support;Provided leadership to the following teams: customer service, sales, technical support, email support, executive response, admin support, training and quality, communications, project/process management;BPO opportunity as a result of strong team performance;Effectively prepared and managed $10M budget, support of @200 staff, and multiple site locations;Developed team and individual objectives and tied these to performance management program;UK Glasgow Scotland contact center operations support in 2002

New Brunswick, Canada

Support Inbound Call Centre Operations - residential LD customer service, partner branded LD customer service, LD acquisition. Overall Call Centre responsibility for employee satisfaction, customer satisfaction, producti8vity and efficiencyLeadership to build a strong team which led to the site acquisition by Primus amongst 2 possible locations;Seamless transition of operations from AT&T Canada to Primus brand

New Brunswick, Canada

Support of call centre operations, including sart-up (facilities, recruit/hire/train, vendor support; launch).Best overall corporate employee satisfaction results for 3 consecutive years;President's Club Award for 2 years;Successfully maintained employee attrition under 5%;Special assignment - new business initiatives, 12-18 month call centre strategic outlook (1998);'Company of the Year' award - New Brunswick Northwestern Industrial Commission, October 1998

Toronto, Ontario Canada

Temporary 10 month assignment with 80% contractual third party staff.During transition of this unit, effectively provided support of in-house collections and credit teams with over 80% staff being 3rd party collection agency contractual staffDavox outbound dialer - productivity improvement - +300%

Bouctouche, New Brunswick, Canada

Overall responsibility of District operations and personnel. Responsible for all District KPIs, support of Operations (existing and new services), Credit and Customer Service, Employee Relations, Scheduling, Stores, Energy Advisors.