Charlotte Chappell Email & Phone Number

Bristol, Gb

A role review to align new areas of responsibility and direction here at IRISi.

National

I am now leading on the new ADViSE project - Assessing for Domestic Violence in Sexual Health Environments. IRISi’s objective is to transform the healthcare response to Domestic Violence and I am thrilled to be part of an organisation at the forefront of making change that is backed up by research.

As an associate trainer I represent Welsh Womens Aid and deliver training for them at a variety of places such as Cardiff University Hospital

Various

Delivering freelance training including the following: Domestic Violence AwarenessCoercive ControlSafeguarding Adults to Bristol City Council employees via MW Social Care Training www.mw-socialcaretraining.comSafeguarding Adults to various agencys by request throughout Bristol via MW Social Care Training www.mw-socialcaretraining.com

Bristol, England, United Kingdom

I currently manage the Duty Triage Service which deals with all incoming calls, the Crisis Response Service supporting High Risk Victims and the Groupwork offering in Bristol. I am also the AQS Lead and Safeguarding Lead. I have been with the company since 2017.

Bristol, United Kingdom

As the the Domestic Violence Groupwork Coordinator with Next Link, I am the main point of contact for all Freedom Programme referrals. I am also responsible for streamlining current provision and introducing new programmes that will help empower the women of Bristol to live lives free from abuse.

Bath, United Kingdom

My role at Julian House consisted of delivering the West of England Works (Building Better Opportunities) contract for service users with Complex Needs. Roles and responsibilities include: • Responsible for assessing, planning and enacting person-centred packages of support, alongside sustained individual key working, so that unemployed and economically inactive people with complex/multiple needs are able to reduce barriers to access the right work and training opportunities.• Leading and providing line management to the Employability team and reporting to internal and external stakeholders on project progress and targets.• Responsible for engaging, inspiring, developing and progressing people towards employment and training opportunities.• Ensuring that potential referrals are proactively identified through assertive outreach and active engagement with organisations supporting disadvantaged groups.• Support service users to navigate available support options, including mainstream services, family and natural support networks that can be optimised, as well as specialist support services.• Signposting and accompanying service users to specialist services (e.g. substance misuse, housing, health, benefits, legal, debt advice) to overcome barriers to work and employability.• Providing consistent motivation and mentoring support to service users with complex and sometimes challenging needs, empowering them to achieve their employment and training goals

Bristol, United Kingdom

My main role at PfP was to develop and deliver a tailored programme of information/support sessions, workshops, seminars and activities for our Mental Health Floating Support, and Low Level Support Service Users, based on individual feedback/consultation and with an over-arching emphasis on reducing social isolation and improving chances to access education, training and employment.I implemented a structured reward system and consistently hit targets around traning, education and employment as well as HACT targets around reducing isolution and building self esteem and confidence.

Bristol

Business in the Community is a Prince's Charity. Ready for Work, Business in the Community's national programme, supports some of society's most disadvantaged people to enter employment, with business involvement every step of the way.150 businesses in 20 locations support Ready for Work participants through training, work placements and their progress into employment. In return, businesses benefit from cost-effective recruitment opportunities, stronger links with the local community and personal and professional development for employee volunteers.- See more at: http://www.bitc.org.uk/programmes/ready-work#sthash.0m6LiPrA.dpuf

Bristol, United Kingdom

There are almost one million young people in the UK not in education, employment or training. The Prince's Trust focuses its efforts on those people who need our help the most.The Prince's Trust helps change young livesThe Prince’s Trust Enterprise programme supports unemployed young people aged 18-30 to work out if their business ideas are viable, and decide whether self-employment is right for them.Depending on the outcome of the decision process, the Enterprise programme can then offer mentoring support and, for those that really need it, financial support to start a business or mentoring support to secure goals in employment, education, training or volunteering.

Central Office

In my temporary role with the probation service, I learnt a lot more about the public sector, as well as the probation services current restructuring, and dealing with convicted offenders on a daily basis. This was a challenging role, dealing with offenders face to face, as well as over the phone required a great deal of tact, confidence and empathy as well as the ability to deal with queries quickly, calmly, professionally and efficiently. I also dealt with obtaining and logging evidence from offenders, general admin duties as well as managing the room booking system and post, and greeting visitors from many different agencies. I also provided offenders with Pre-Sentence Report packs, and dealt with queries from linked agencies such as Prisons, Shelters, YOT’s and Councils amongst others. Data Protection was absolutely vital in this role.

My roles and responsibilities included effective communication, including the ability to identify, analyse and resolve issues quickly and efficiently. I also prepared detailed reports and presented this information to clients. My role encompassed servicing accounts from the implementation to reviewing data, and reporting to clients and management. I also ensured accuracy in Billing, whilst building and maintaining strong, positive relationships with clients, brands and the field team. Recently I have been Project Managing a large scale roll-out of new stands and products in a large national retail chain. I worked closely with a variety of high profile clients such as L'Oreal, Max Factor, Maybelline, Rimmel, Bourjois, JSCosmetics, Korbond, Parragon, Filofax and more.I was responsible for delegating work to my Administrative support and ensuring clients Service Level Agreements and Key Performance Indicators are consistently met. To encourage engagement in the workplace an “Employee Forum” was set-up, and I have was elected as chair person. I chaired this meeting once a month and worked with department representatives to ensure all employees had a voice and the opportunity to effect constructive change.

My initial role included the collection, sorting and presenting of data. This included logging and monitoring, accurate entering and preparing basic reports and briefs. I supported the Account Co-ordinator’s by answering queries via telephone and email from the field team and Regional Managers. I ensured briefs and equipment were posted out on time and managed small mail-outs and ad-hoc tasks.

Bristol, United Kingdom

I enjoyed engaging with people and sharing my experiences and recommendations with customers in relation to products. Performing makeovers is highly personal and I enabled my clients to feel comfortable and ensured that their opinions were valid. I met sales targets as well as providing good customer service. I enjoyed getting involved with charitable works such as makeover evenings for Girl Guides and Careworkers. Our store was the top performing in the region in terms of customer service and sales.

Bristol, United Kingdom

I Worked at Evans in the holidays throughout my time at University. This role required excellent customer service skills, quick thinking and tact when dealing with the public on a one to one basis. I advised customers on the latest stock and fashions whilst maintaining Visual Merchandising standards and general upkeep of the store. Part of this job role also involved the selling and promotion of company store cards to meet targets.

Plymouth, United Kingdom

Tasks of this role included, serving at the bar, and at events such as the University Summer Ball. Working in the food area meant I was in charge of stock control and the monitoring of equipment. Customer service was key as well as swiftness and accuracy in a fast paced environment working long evening shifts.

Working within the Mortgage Enforcement Team of a busy central Solicitors, I dealt with Data Input, filing, distribution, data logging and sorting of post. Also liaising with important clients such as Bailiffs and Courts I gained an understanding of mortgage enforcement and the processes behind it. This full-time post helped me develop a confident and professional telephone manner and skills in computer programmes such as SolCase.

Bachelor Of Science (Bsc) Hons, Sociology With Politics

Activities and Societies: Politics and International Affairs Society - Vice PresidentSociology with Politics

Education record

Education record

Activities and Societies: Peer Mentoring Mock Trials Steel Band Vocal Training