Charlotte Thomas

Charlotte Thomas Email and Phone Number

Manager / French Mortgages / Bilingual @ CCF Banque
Charlotte Thomas's Location
Greater Lille Metropolitan Area, France
Charlotte Thomas's Contact Details

Charlotte Thomas personal email

n/a
About Charlotte Thomas

**Experienced and dynamic team manager**I love managing a multicultural and multilingual team with the challenge for figures and results. The challenge is to always find the balance between customer service for a high-end private clientele and risk control along with profitability.I master the technical aspects of mortgages for non-residents (finance, rates and lending policy) and sales and communication techniques in B2C and B2B.I manage with clear and honest communication, paying attention to the well-being and motivation of each member.**Project management**In addition to my role as manager, I look after many projects within BNP Paribas Personal Finance, such as changes to risk policy related to Brexit, the monitoring and improvement of our website (content, onboarding, SEO, SEA...) and the marketing documentation..**Partnership management**I manage external partnerships such as home insurance and currency transfer. This gives me an opportunity to work with other companies and travel for work.

Charlotte Thomas's Current Company Details
CCF Banque

Ccf Banque

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Manager / French Mortgages / Bilingual
Charlotte Thomas Work Experience Details
  • Ccf Banque
    Director My Mortgage In France
    Ccf Banque Jul 2024 - Present
    Lille, Hauts-De-France, France
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  • Ccf Banque
    Responsable D’Unité Commerciale
    Ccf Banque Jun 2022 - Oct 2024
    Lille, Hauts-De-France, France
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  • Bnp Paribas Personal Finance
    Manager Sales Team
    Bnp Paribas Personal Finance Jul 2010 - May 2022
    Lille
    Management and animation of a sales team **I analyse the quality of the service rendered to the customer and report to the Director. I deal with the team's management and reports, as well as anomalies and malfunctions related to operations.**I am an expert on certain sensitive or high-stake issues; I argue and negotiate complex and/or atypical files with the Commitments Department **Moneycorp Partnership Animation (currency transfer) and the service after sale team **Participation in the various project (website controls, marketing materials, process and customer journey)
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  • Bnp Paribas Personal Finance
    International Sales Representative
    Bnp Paribas Personal Finance Sep 2007 - Jul 2010
    Lille
    *Animation and development of a portfolio of business intermediaries specializing in non-resident clients in order to achieve the objective of individual turnovers.*Sales of French mortgages by referencing the company's products and services to a network of prescribers (real estate agents...) and by dealing directly with clients.*Animation of an existing business portfolio and the development of new prescribers by reaching out and detecting new business opportunities*Creating and following-up of actions via statistical reports with my on-site sales assistant.*Working independently with information sharing between travel abroad and the Lille-based agency.
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  • Abbey National France
    Mortgage Advisor
    Abbey National France Jul 2005 - Sep 2007
    Lille
    Sales of mortgages and related services to non-resident customers whilst being the customer's direct contact Dealing with new incoming and outgoing calls from direct customers and converting them into mortgage applications.Chasing of clients to animate my portfolio and generate the figures required to reach my individual target.Advice and information regarding the French purchase process, the role of a notary, the sales agreement and the different options available in terms of mortgage products and services

Charlotte Thomas Skills

Buyers Sales Sales Manager

Charlotte Thomas Education Details

Frequently Asked Questions about Charlotte Thomas

What company does Charlotte Thomas work for?

Charlotte Thomas works for Ccf Banque

What is Charlotte Thomas's role at the current company?

Charlotte Thomas's current role is Manager / French Mortgages / Bilingual.

What is Charlotte Thomas's email address?

Charlotte Thomas's email address is ch****@****bas.com

What schools did Charlotte Thomas attend?

Charlotte Thomas attended University Of Bath, Università Di Siena.

What are some of Charlotte Thomas's interests?

Charlotte Thomas has interest in Skiing, Rugby, Competitive Swimming, Surfing, Music.

What skills is Charlotte Thomas known for?

Charlotte Thomas has skills like Buyers, Sales, Sales Manager.

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