I am a Comparative Literatures and Cultures student at the University of Bristol with a passion for uncovering and communicating compelling stories through a variety of media, including writing, film editing, and photography. My academic background has sharpened my skills in critical analysis, cross-cultural understanding, and narrative construction, all of which are essential for impactful journalism.With seven years of customer service experience in high-end restaurants, I bring a unique skill set in understanding and connecting with diverse audiences. This experience has honed my ability to actively listen, adapt in dynamic environments, and communicate effectively—all valuable skills in journalism, where empathy and clarity are key.I am dedicated to growing my professional network and further developing my abilities in investigative storytelling, visual arts, and narrative journalism. I am eager to explore and report on stories that resonate with and inform readers, blending my creative background with an analytical approach to provide insightful, engaging content.
Lapin
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FohLapinBristol, Gb
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FohTare Bistro Sep 2024 - PresentCity Of Bristol, England, United Kingdom- Provide a personalized and attentive welcome, setting the tone for an exceptional fine dining experience - Curate and manage reservations, ensuring impeccable table settings and guest flow - Liaise seamlessly between the kitchen and service teams to deliver a polished and coordinated dining experience - Offer expert guidance on menu selections and wine pairings, drawing from extensive knowledge of fine dining and sommelier principles - Anticipate and address guest needs, ensuring every detail of their experience exceeds expectations - Uphold the highest standards of presentation, ambiance, and service etiquette in the front of house
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PresidentComparative Literature Society Sep 2024 - PresentUniversity Of Bristol• Leads a diverse team in organizing academic events and discussions to promote the study of comparative literature at the University of Bristol.• Fosters interdisciplinary engagement with global literary traditions through collaborations between students, faculty, and guest speakers.• Creates and manages cohesive social media content for the Comparative Literature Society to enhance member engagement.
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Camp CounselorGirl Scouts Of Oregon And Southwest Washington Jun 2024 - Aug 2024Florence, Oregon, United States- Fostered a safe and inclusive environment for campers by promoting positive interactions and conflict resolution among diverse groups.- Led a variety of engaging activities, including arts and crafts, watersports, hiking, and campfire programs, encouraging personal growth and teamwork.- Provided individualized support to campers, ensuring their emotional and physical well-being while facilitating personal development and independence.- Collaborated with fellow counselors and camp staff to plan and implement daily schedules and special events, enhancing the overall camp experience.- Maintained safety as a top priority by utilizing Red Cross lifeguarding skills during swimming activities and ensuring compliance with safety protocols.- Communicated effectively with parents and guardians about campers’ progress and experiences, ensuring transparency and building trust.- Maintained a clean and organized camp environment, adhering to health and safety regulations to promote a healthy, enjoyable experience for all participants.- Utilized Red Cross lifeguarding skills to ensure the safety of campers during swimming activities, actively monitoring the pool area and responding quickly to emergencies. -
FohWilsons Sep 2023 - Jan 2024Bristol, England, United Kingdom- Provided exceptional customer service in a Michelin Star restaurant by greeting guests and taking orders, ensuring a pleasant dining experience, leading to consistently high customer satisfaction ratings.- Maintained a deep knowledge of complex menu items and made recommendations to guests, contributing to increased sales and revenue for the restaurant.- Collaborated closely with the kitchen staff to ensure the timely delivery of orders and the accuracy of food preparation, resulting in a seamless dining experience for guests.
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Operations Team MemberZip World Uk Jun 2023 - Sep 2023Rhigos, Wales, United Kingdom-Oversight of daily operations at Zip World adventure locations.-Ensure guest safety and well-being.-Supervise staff and maintain equipment and facilities.-Uphold safety protocols and industry standards to provide secure and memorable experiences for visitors. -
Foh SupervisorStarlingsuk Ltd Jul 2022 - Jan 2023Clifton, Bristol- Supervise and lead front-of-house staff, ensuring a cohesive and efficient team environment - Train and mentor new team members on food and drink service, service etiquette, and menu knowledge - Coordinate daily operations, managing staff and delegating responsibilities for optimal service flow - Oversee guest experiences, promptly addressing any concerns or special requests to ensure satisfaction - Ensure adherence to health and safety regulations, maintaining cleanliness and organization in the dining area - Collaborate with the kitchen team to streamline communication and enhance service delivery - Develop and implement strategies to improve service quality and elevate the overall dining experience -
Telesales AgentClifton Photographic Sep 2022 - Nov 2022Bristol, England, United Kingdom- Serve as a Telephone Sales Assistant at the largest photographic studio in South West England - Call potential clients referred to the department to sell engaging photoshoot experiences - Manage leads effectively, utilizing Stratus software for tracking and follow-up - Develop a comprehensive understanding of the anatomy of a photoshoot through observation of various professional photographers - Maintain the highest level of professionalism and customer service during all interactions - Demonstrate strong phone manner and sales skills to maximize conversion rates - Work in a commission-based environment, achieving sales targets through effective communication and relationship-building -
FohThe Beach House Oxwich Ltd Jun 2022 - Aug 2022Swansea, Wales, United Kingdom- Deliver exemplary service in a multi-award-winning, Michelin-star restaurant, ensuring an unforgettable dining experience for guests - Perform general waitressing duties at a 5-star service level, including greeting guests, taking orders, and serving food and beverages with precision and care - Demonstrate a deep understanding and passion for fine food, showcasing extensive knowledge of all dishes on the tasting menus - Provide detailed descriptions of menu items, including ingredients, preparation methods, and potential allergens to enhance guest understanding and satisfaction - Maintain the highest standards of customer service, anticipating guest needs and addressing any concerns promptly and professionally - Collaborate with kitchen staff to ensure accurate and timely food delivery, contributing to the overall efficiency of service - Uphold restaurant standards of cleanliness and organization, ensuring that the dining area reflects the restaurant’s prestigious reputation - Participate in ongoing training to stay informed about menu changes, wine pairings, and service techniques to continually elevate the dining experience -
Sales AssociateJulian'S Supermarkets Feb 2021 - Sep 2021Swansea, Wales, United Kingdom
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Events AssistantOxwich Bay Hotel Nov 2018 - Mar 2020Swansea, Wales, United Kingdom -
Video EditorWeird Unit Films May 2016 - Oct 2019Aberdare, Wales, United Kingdom- Edit and produce art house short films for the experimental film collective Weird Unit, utilizing CyberLink PowerDirector for precise editing and visual effects.- Editor of films such as The Invisible Man (2017) and Journey (2018), both selected for the Cardiff International Film Festival.- Collaborate with fellow creatives to expand personal creative output and foster teamwork on collective projects.- Participate in audio recordings, contributing voiceovers and music to enhance the films' atmospheres.- Explore new creative mediums with each project, gaining hands-on experience in areas previously unfamiliar.- Develop strong communication and organizational skills through intensive collaboration and project management.- Grow significantly as a creative professional, thriving in a team-oriented, dynamic environment.
Charlotte Keen Education Details
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Comparative Literature -
Philosophy -
Comparative Literature
Frequently Asked Questions about Charlotte Keen
What company does Charlotte Keen work for?
Charlotte Keen works for Lapin
What is Charlotte Keen's role at the current company?
Charlotte Keen's current role is FOH.
What schools did Charlotte Keen attend?
Charlotte Keen attended University Of Bristol, University Of Bristol, University Of Bristol.
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Charlotte Keen
Brand Manager Within Healthcare: Managing All Aspects Of Multiple Products Across The Lifecycle Including Training And Promotion.Burton Upon Trent2yahoo.com, activahealthcare.co.uk2 +441283XXXXXX
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Charlotte Keen
Innovation I Strategy I Insight Director : Passionate About Finding Tangible Solutions For Todays Real-World ProblemsUnited Kingdom2happen.com, accenture.com -
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Charlotte Keen
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