Charlotte Lapsa-Brown Email & Phone Number

London, Gb

Unpacking the 300,000 objects that are being decanted from Blythe House to the National Collections Centre.• Unpacking objects safely and to schedule, using good object handling techniques.• Updating location records.• Identifying objects that need interventive attention from the conservator.• Helping the conservator to unpack objects from specialist packing, create tailored storage solutions and identify as well as help remediate objects that have been damaged in transit.• Helped the curator catalogue unidentified printed objects.• Helping the storage system assistant with facilities.• Attended the Museums Association 'All Inclusive: Championing Accessible Museum' conference and South West Museum Development 'Collections Care: Picking Up Where We Left Off' session.

Create a database of useful contacts prior to the Head of Exhibitions leaving the V&A.• Contacts thoroughly reviewed and updated.• Completed general admin, including archiving.• Developed an understanding of the purpose, structure and jobs in the Exhibitions Department.

Create a positive and memorable experience for all visitors, providing a tailored welcome as they arrive at the museum.• Proactively greeted visitors and offered assistance as they entered galleries.• Developed an extensive knowledge of the museum’s layout, collections, temporary exhibitions, events and activities to ensure I could successfully tailor communication and promotions to each individual visitor.• Took pride in the museum’s appearance and operation, resolved or reported anything that was not perfect. • Responded efficiently to all safety and security issues.• Promoted equality and diversity in the museum to ensure that visitors and colleagues were treated with respect.• Shared my experience of the role, supported and encouraged new starters who shadowed me.• Became a Dementia Friends Champion on behalf of the museum.

Volunteer recruitment and development as well as marketing and communications.• Organised volunteer rotas and empathetically managed volunteers.• Collected, contributed to ideas about volunteer development and efficiently implemented improvements.• Successfully recruited and new volunteers after running a thorough multi-channel recruitment drive.• Led school visits (using historical costumes and props).• Developed a children's audio guide.• Significantly improved engagement whilst managing social media.• Organised and advertised a 'Victorian Christmas' event (published articles and spoke on the radio).• Attended Trustee meetings, contributing to important decisions and ideas about the Museum’s development.

Enhanced Master Of Arts, V&A/Rca History Of Design: Design And Material Culture

Activities and Societies: Presented an individual paper and participated in a group panel titled 'Fashion' at the History of Design.

Master Of Arts, Decorative Arts, Design History, Material Culture

I am delighted to have been selected to participate in the V&A/RCA student exchange with the Bard Graduate Centre. Modules: 'The Social.

Bachelor Of Arts (Joint Honours), English And History, First Class

Activities and Societies: Secretary/Vice President of the History Society. Dissertation: ‘Fashion, Flappers and Femininities: Two Novels.

A Level

Activities and Societies: Organised events to raise money for Cancer Research and was a member of the school orchestra. English Language.

Gcse

English Literature: A Information Communication Technology: A Art and Design: B History: B Maths: B Spanish: B Additional Science: C.