Solid 12 years+ in Customer Service Experience plus Call Center Team Manager background. I speak and write English fluently and professionally. I am experienced in using different customer support ticketing platforms and phone systems. I have been passionate about providing the best customer service experience over the past 12 years. I also collaborated with several USA-based companies in lead generation and administrative tasks.I am skilled in using ticketing tools such as Gorgias, Freshdesk, Zendesk, Hubspot, and Helpscout.I have a Bachelor's Degree in Marketing and studied for a year in Clinical Psychology. I completed several professional customer services online training with certifications in LinkedIn Learning and Udemy.I will come with my supplies (desktop & laptop, two internet service providers with 100mbps each speed, a power generator in case of a power outage), a vital education, and deep professional background.

I consistently achieved sales number and company quotas. Adept at motivating team members to succeed, establishing effective policies and maintaining team morale.Trained new call center team members to meet the team's high standardsDelivered motivating speeches to the team each morning that were designed to get everyone ready for the day