Charlotte Collins Email & Phone Number

Kent, Washington, United States

§ Use a variety of techniques to understand business requirements: interviews, workshops, surveys, site visits, and storyboards. § Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.§ Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.§ Translate conceptual user requirements into clear, detailed functional requirements and user stories.§ Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.§ Manage communications and working relationships between IT and other departments within the organization as well as multiple outside vendors.§ Collect, analyze, and summarize information and trends and prepare reports on technical issues or questions and make recommendations to the team and stakeholders.§ Help design, document, and maintain improvement of systems, processes, workflow charts and diagrams, training programs, and workshops for staff and customers.§ Support delivery teams as they develop, test, and deploy solutions.§ Contribute to team effort by accomplishing related results as needed.§ Protects the business by keeping information confidential.

Kent, Washington, United States

On-going responsibility for the management of inventory, quality, Food Safety and HACCP plans.· Development, implementation, documentation and control of processes, policies and procedures.· Responsible for the implementation and development of programs, in partnership with our operations staff, aimed at reducing overall inventory damage and shrink.· Responsible for the implementation of process improvement plans, in partnership with our operations staff, in areas affecting inventory accuracy and food safety.· Primary local contact and facilitator for food safety regulatory agencies. Actively works with auditors such as but not limited to the USDA, FDA, WSDA.· Perform monthly audits of warehousing practices related to food safety, inventory control, damage, shrink and security. Present action items to appropriate parties and follow up to ensure completion of action items.· Conduct and lead Food Safety Committee Meetings, including documentation and working with associates to address issues. · Prepare for and facilitate third party audits such as those conducted by Silliker, AIB, etc.· Oversee product recall process with customers and suppliers.· Responsible for the completion, documentation and reconciliation of inventory and cycle counts.· Support Team Members who serve our customers directly.· Coach, train and develop team members to be knowledgeable and highly effective on an on-going basis.· Support initiatives regarding regulatory changes, 3rd party audits and process/procedure changes

Kent Washington

Direct night warehousing functions to achieve budgeted KPI’s, including on-time departures, through-put, accuracy, safety and sanitation.· Appraise and evaluate results of overall operations regularly and systematically and report these results to the Warehouse Manager.· Monitor WMS reporting to ensure inventory accuracy.· Accountable for the hiring and proper training of warehouse selectors.· Train, evaluate and develop subordinate supervisors to ensure achievement of individual and HFS performance goals.· Ensure sound working relationships within the department and with other departments and union through effective communications with team members and managers. Set priorities and requirements to help develop plans of action. Communicate resolutions of plans, plans of action, priorities and deadlines. Monitor and follow up on results.

Greater Seattle Area

• Earned rapid promotions from entry-level to manager in 6 years, supervising a warehouse team of ~80, including 65 warehouse staff, 6 transportation and 6 administrative and supervisory staff in a 252k sq ft facility• Worked collaboratively with QIA to lead the exploration and testing, creation and large-scale change management of new trailer precooling procedures to ensure compliance with emerging requirements• Active communication hub between sales force, buyers, and internal teams to ensure maximized productivity, effective staffing levels, and proactive troubleshooting• Works in tandem with sales team to create customer solutions for delivery challenges• Works directly with QIA department to ensure inventory accuracy to meet customer needs and reduce spoilage• Works directly with buyers to coordinate emergency order fulfillment to exceed company metrics

Everett, Washington

• Supervise crew of 60 warehouse associates and 3 office clerks to ensure timely and accurate customer orders• Hire, train, motivate and develop new associates• Provide active coaching and consistent follow up for new hires, focusing on production, accuracy and goal-setting.• Perform safety observations to ensure implementation of established safety protocol, methods, and regulatory compliance.• Prepare daily and weekly crew sheets utilizing forecasted needs, with a focus on decreased overtime and increased through-put.• Support billing and routing department on Alaska shipping.• Identify and rectify trends in product warehouse damage.• Train 110 operations associates on OSHA required training.

Seattle, Washington

• Prepare daily crewing utilizing early call in list and procedures for 70 associates adhering to all union requirements. • Manage crew throughout the night.• Create and maintain safety observation tracking.• Manage attendance and scheduling.• Track associate accuracy reports, research trends and report inventory discrepancies.• Support billing clerks and assist with productivity reporting and payroll functions. • Complete end of day processes.• Maintain equipment failures reports.• Work with various other departments including sales and quality control to fulfill customer product requirements.• Back up payroll, productivity reporting and routing.

Seattle Wa

• Verify product returned from customers against paperwork.• Quality assurance – inspect all driver-returned products for quality and dates. • Work with quality and inventory associates, and buyers to investigate and resolve quality issues.• Food safety and regulatory compliance – adhere to quality compliance programs such as HACCP, FDA. • Review sales assigned credit codes and make necessary changes to return documents according to company policy. • Ensure product inventory system accuracy as returned product renters stock, make adjustments as needed utilizing Tuaca/Rumba inventory management software and physical inventory counts.• Document and report customer return trends.

• Prepared individual income tax returns and provided bookkeeping and tax reporting assistance for several small businesses in a variety of industries • Services ranged from set-up and training for in-house staff, to annual reconciliations only, through full charge services including bank reconciliations, payroll preparation including 940/941 preparation and deposits, sales tax returns and general ledger entries.

Tax season 2008 certification received through Liberty Tax, which lead into contracting rapid refund services for my clients through the 2008-filing season. Increased independent clientele by 34+ through referrals. Discussed possible opportunities to manage an office next season and/or teaching new certification course if available

• Provided a full range of administrative support to service department. • Responsible for processing and tracking all aspects of service requests. • Reviewed and processed technician weekly packets including verifying project statuses, processing timecards for payroll ensuring proper job charging. • Processed billing in accordance with contract and customer requirements. • Created estimates and proposals for bid projects. • Staged approved bid projects which included material ordering, subcontractor scheduling and technician scheduling. • Obtaining prelim and insurance documents as required based on project contract agreements. • Processed certified payroll reports on government projects as required including fringe benefit and apprenticeship program documents and payments. • Verified proper completion and submission of field reports and work statements. • Created an inventory tracking system streamlining the material ordering process and reduce shipping costs. • Built strong relationships with vendors that allowed opportunities for better-negotiated material pricing, extended payment terms, and better delivery options. • Implemented a set of procedures that simplified paperwork processing for correct and timely project billing. • Rectified billing errors on more than $100k in job related expenses posted incorrectly. • Processed material and department overhead invoices. Maintained MSDS folders and assisted in safety meetings.

• Prepared individual and sole proprietor returns. • Office management responsibilities included staff scheduling, complaint resolution, bank deposits, and assisted first year preparers as needed.

• Initially hired as a service coordinator responsible for dispatching service technicians, customer service and inventory management. • Streamlined transition process of paperwork and communication between field staff and office administrators. • Reviewed maintenance base to ensure proper job costing and profit margins based on industry standards. • Based on the result of the review, we were able to increase several contracts totaling $85k. • Assisted with inventory maintenance utilizing PeopleSoft inventory management systems.• Promoted to office manager/construction coordinator in addition to managing new service department staff. • Attended several professional development seminars on lien law, certified payroll requirements, Quickbooks Contractors certification, ADP payroll certification, notary public, IRS/FTB Tax Days, workers compensation requirements, and business management. • Performed all necessary functions of a full service bookkeeper including bank reconciliations, journal entries, payroll, accounts payable, billing and accounts receivable. Processing and interpreting financial reports at weekly meetings business owner. • Initiated and maintained company’s first medical insurance benefit plan. • Established check run dates and negotiating discounted net terms with vendors creating a stronger cash management system. • Completed all weekly tax deposits and quarterly 940/941 forms as well as monthly sales tax forms and workers compensation reports.

• Managed service contracts and dispatched 16 technicians throughout the San Diego County area. • Handled job costing, purchasing and accounts payable entry. • Conducted weekly safety meetings and processing workers comp. reports.

Duties included answering incoming customer service calls, estimating repair work, scheduling and dispatching 17 technicians in the San Diego County area. Processed service paperwork and assisted with payroll. I also worked with vendors on purchasing material and issuing purchase orders, and receiving items as well as assisting accounts payable with invoices. Assisted sales department as needed.