Charlotte Lewis, Drph, Mph, Mches, Csm, Cspo Email & Phone Number

[Previously Westcott Partners] Conducts analysis to identify market and other macro trends that impact the healthcare industry and client business operation.KEY COMPETENCIES: PRIORITIZATION, RELATIONSHIP DEVELOPMENT, PROJECT MANAGEMENTProvided performance analysis and process improvement for 2 leading health industry companies and 1 health technology organization● Designed and evaluated policy pathways to enhance Medicare Advantage operations, COVID-19 pandemic response, healthcare quality, and Postal Service Reform Act viability

Fairfax, Virginia , Us

Advances student knowledge in health systems, policy research, and practice. KEY COMPETENCIES: COACHING, PROFESSIONAL DEVELOPMENT, RESEARCH DISSEMINATIONShaped the research scope of the Health and Human Services cohort across 8 publication efforts● Developed and implemented a comprehensive curriculum to further graduate student research in health administration and health informatics

Fairfax, Virginia , Us

Leads efforts in university academic research and external stakeholder program evaluation to expand career and technical programs in health sciences. KEY COMPETENCIES: QUANTITATIVE/QUALITATIVE RESEARCH, POLICY ANALYSIS, PROJECT MANAGEMENT, COMMUNITY DEVELOPMENTOperationalized researchers to evaluate emerging healthcare workforce needs within a $2M grant ● Assessed national real-time labor-market information to qualify national Community Health Worker competencies within the Medicaid expansion and state-certification environments ● Published academic research and stakeholder program evaluation reports related to the supply, demand, and distribution of Virginia healthcare professionals

Washington, District Of Columbia, Us

Coordinated the delivery of products and services to support the shift of 80+ Centers for Medicare and Medicaid Services (CMS) Applications from at-risk data centers to the unified, secure, and cost-effective Cloud environment.KEY COMPETENCIES: AGILE SAFe PROJECT MANAGEMENT, RELATIONSHIP DEVELOPMENT, AUTOMATIONSupported delivery activities across 18 product, development, and operational teams to enhance internal and external systems within the CMS Cloud platform. ● Planned and executed successful Program Increment Planning events, aligning 250+ individuals, 19 teams, 11 vendors, and four contracts in deliverables implementation with attention to resource and time constraints● Orchestrated multi-team synchronization around four cutom service automation efforts

Washington, District Of Columbia, Us

Managed the delivery of the human-centered design strategy to onboard healthcare-driven Application Teams to the CMS Cloud environment.KEY COMPETENCIES: RISK MANAGEMENT, RESOURCE NEGOTIATION, RESEARCH IMPLEMENTATIONSupported service design activities across 14 operational teams to translate end-user needs into meaningful implementation of the CMS Cloud experience.● Created Delivery playbooks and workflows to consistently drive production from vision to reality● Enhanced team efficiency 30% through elimination of redundancies and expansion of team skillsets to produce comprehensive, phased CMS Cloud onboarding requirements

Washington, Dc, Us

Evaluate organizational project management, development, and implementation of agency-wide software applications.KEY COMPETENCIES: AGILE PROJECT MANAGEMENT, SCRUM, BUDGET MANAGEMENT, REQUIREMENTS GATHERING, TESTING, TRAININGSupported healthcare insurance oversight through Agile development of 7 custom web-based systems worth $4M ● Gathered system requirements through Subject Matter Expert interviews, prioritized with resource availability● Conducted User Acceptance and Regression Testing, creating comprehensive scenarios for automated delivery● Shipped applications to production and trained users to ensure uptake with 85-90% rating systems as ‘excellent’KEY COMPETENCIES: QUANTITATIVE RESEARCH, PROJECT MANAGEMENT, COMPLIANCE, CONSULTATION, POLICY ANALYSIS, METRICSImproved quality healthcare delivery through development of operational requirements for Federal Employee Health Benefit (FEHB) Program Performance Assessment Measures workgroup● Modeled National Quality Forum-endorsed quality metrics and assessed efficacy of regulating programs● Selected quality metrics reflective of clinical care process improvement and appropriateness of resource use● Implemented insurer guidelines to meet standards and engage population-focused quality improvement

Washington, Dc, Us

Developed Multi-State Plan (MSP) Program certification standards and operational review requirements for MSP issuer applicants and NHO reviewers. Served as Lead Benefit Reviewer to manage NHO MSP issuers’ proposals for quality and compliance.KEY COMPETENCIES: SUBJECT MATTER EXPERTISE, PROJECT MANAGEMENT, TRAINING, POLICY ANALYSIS, COLLABORATIONEnsured high performance of insurance offerings emerging into new marketplaces● Collaborated with Centers for Medicare and Medicaid Services to develop issuer quality standards and guidelines, quality rating system, health plan enrollee survey, and quality improvement strategy● Obtained bi-agency regulatory approval ● Published and distributed standards and guidelines with supported training to applicant issuersKEY COMPETENCIES: PROJECT MANAGEMENT, AGILE SCRUM, BUDGET MANAGEMENT, USER TRAINING, TEAM BUILDING, TESTINGSupported MSP issuer application and contract negotiation/oversight through launch of first continuous integration/ development Agile framework worth $3M● Established Agile Scrum teams and exercised daily Sprint and Kanban ceremonies● Developed, implemented, and tested product requirements for user base of 1000+● Shipped applications into production environment on time and conducted user training to ensure uptakeKEY COMPETENCIES: SUBJECT MATTER EXPERTISE, COMPLIANCE, POLICY ANALYSIS, COLLABORATIONAchieved compliance for essential health benefits and formularies on individual exchange marketplaces as Lead Benefit Reviewer● Reviewed applicant MSP issuers’ medical and prescription drug proposals● Collaborated with state insurance departments and federal partnerships to evaluate issuer compliance ● Escalated approved MSP issuers to certification-ready status, available for public exchange offering

Washington, Dc, Us

Created objective program to qualify fraud, waste, and abuse with an associated resolution strategy.KEY COMPETENCIES: PROJECT MANAGEMENT, QUALITATIVE RESEARCH, CONSULTATION, POLICY ANALYSIS, ANTI-CORRUPTION, TRAININGReduced corruption and inefficiencies through creation of Program Integrity Measures for Federal Employee Health Benefit (FEHB) Fraud, Waste, and Abuse Special Investigative Units● Designed FEHB program-specific measures to regulate insurer fraud management and prevent HIPAA violation● Served requirements to insurers accompanied by in-depth training● Conducted initial audit of 15 selected insurers representing 72% of the FEHB population

Washington, Dc, Us

Evaluated mission readiness, healthcare, finance, and customer service metrics for Commandant’s Strategic Plan on Population Health to create catalogue of insurer rating metrics for employee-available plans. Produced Family Services Division marketing campaign to advertise new programming. KEY COMPETENCIES: HEALTH EDUCATION, PROJECT MANAGEMENT, CONSULTING, POLICY ANALYSIS, TRAINING, STANDARDIZATIONAccommodated Coast Guard families’ critical resource needs through development of efficient, operational policies for coordination of medical and social support services● Assessed medical and educational needs and services used by 40K active-duty US Coast Guard personnel● Consulted with Chief Pharmacy Officer and Chief Medical Officer to establish Special Needs Program standards for all continental US Coast Guard duty stations● Trained active-duty participants and shared program template with four US military branches

Sacramento, Ca, Us

Conducted health assessment of high-risk HIV populations. KEY COMPETENCIES: QUANTITATIVE RESEARCH, PROJECT MANAGEMENT, HEALTH EDUCATION, CONSULTATION, POLICY ANALYSISTracked HIV incidence among high-risk individuals and designed state-wide behavioral health change program● Conducted quantitative analysis on aggregate national survey● Interpreted analysis into shareable presentation for California Department of Public Health distribution● Created media campaign to couple preventive behavior messaging

Washington, Dc, Us

Supported botany research and oversight of emerging field tools. KEY COMPETENCIES: QUANTITATIVE RESEARCH, TOOL DEVELOPMENT, SYNTHESIS, PUBLIC SPEAKINGEvaluated ecological impact of growth factors on Arabidopsis microtubules● Manipulated microtubules in plant guard cells; reported data via with Fiji Software support● Presented findings at the NASA AMES Research Center; published findings in Molecular Plant

Santa Clara, Ca, Us

Conducted novel research and instructed undergraduate students. KEY COMPETENCIES: QUANTITATIVE RESEARCH, FIELD EXPLORATION, PUBLIC SPEAKINGLed efforts to design and implement entomology studies● Created an original investigation of the life cycle and reproductive capacity of the California Willow Beetle● Presented findings at the 35th Annual West Coast Biological Sciences Undergraduate Research ConferenceKEY COMPETENCIES: COMMUNICATION, INTERPERSONAL SKILLS, FACILITATION, ASSESSMENTCollaborated with university faculty to develop and implement an undergraduate evolution curriculum● Instructed 500 students in introductory biology studies, developed lecture presentations, conducted office hours, evaluated coursework

Doctor Of Public Health (Drph), Health Education

Master Of Public Health (Mph), Public Health

Bachelor Of Science (Bs), Biology, Biomedical Sciences