Charlotte Melendez-Luna Email & Phone Number

Brea, Ca, Us

1305 Pioneer Street, Brea, California

Merrill & Associates is a leading provider of end-to-end business communication systems. In this role I am particularly proud of turning around a sales team to a record breaking, top revenue generating, collaborative team. I pride myself on the ability to build a positive reputation in our sales and marketing efforts and to ensure strong, evident professionalism at every level.Selected accomplishments include:- Managed, mentored, coached and developed 5 account executives and 3 account managers; inherited sales team went from underperforming track record to exceeding objectives which included individual annual quota targets of $1.2MM.- Hired coachable sales staff and retained key talent with implementation of professional development plans and skills development training surrounding funnel management and sales strategy techniques.- Developed new compensation structure plan to incentivize sales team to achieve higher goals.- Rebranded new website to include new logo, tagline, and incorporate 9 new market solutions to remain current and competitive with market.

Los Angeles

Avaya is a multinational technology company that specializes in Contact Center, Unified Communications, Network Solutions, and CRM software. I started my career in 1981-2002 and returned in 2006. While always recognized for bringing in large accounts and discovering untapped opportunities, I am particularly proud of my ability to exceed sales quotas despite the 2008 economic recession. I enjoyed mentoring and coaching other sales teams to close sales and develop trusted sales relationships.Selected accomplishments:- Awarded #1 Performer out 200 U.S. sales representatives (2008) by identifying untapped opportunities.- Ranked Top Performer out of 30 sales representatives in the western region (2010).- Secured top Fortune 50 account generating $10MM in annual revenue; main contact was referred from an existing client; fostered relationship and maintained account for 6 years.- Won contract with large, global banking client through delivery of high personal touch and the design, customization, and implementation of a hosted solution.

Greater Los Angeles Area

RedSky Technologies is a provider of on-premise and cloud based e911 solutions. I significantly increase brand awareness through effectively informing consumer, communication manufacturers, and indirect market partners of new solution. My region included 5 states in West Coast.Selected accomplishments include:- Awarded Top Closure (2005) through creative marketing and relationship building with top telecom executives.- Presented engaging and entertaining seminars at industry events and Emergency Prepardness events with 4000+ guests to build awareness of service.- Increased lead funnel by 300% through speaking opporunities and networking with prospective clients and resellers.

Pasadena, California

Cross Telecom (now part of ArrowS3) is a telecommunications provider that includes VoIP services. My top key accounts included Universal Studios / Vivendi / Seagram/ GE. Selected accomplishments include:- Awarded Top Closer (2003); secured Fortune 500 clients through networking and referrals.- Obtained new record for largest sales in company history (2003).- Expanded various industry accounts by researching and identifying specific procurement structures and protocols.

Los Angeles, California

Resposible for the development of joint marketing to ensure product, service and support for large customers and special projects. Developed marketing material for customer presenstations and expos. Member of the process development team for outsourced IT and Help Desk support.