Charlotte Nettle Email & Phone Number

Roles and responsibilities include but are not limited to;1. Management of Continuous Improvement schedules and ensuring all activities have taken place within required timeframes2. Management and maintenance of customer feedback systems; and analysis of trends3. Organisation and facilitation of Focus Groups, with report finding write-ups4. Organisation and chair of monthly Operational meetings, with minute write-ups5. Liaising with Senior Leadership and local Operational teams to ensure improvements are identified and training has been facilitated 6. Creation and distribution of research and evaluation documents for presentation to Senior Leadership and local Operational teams to support strategic continuous improvement decisions7. Continuously analyse MI, proactively reviewing data to identify trends across the year and identify areas of concern or recommendation8. Management of File Check Policy and Procedures for assigned programmes9. Management of one direct line report

Roles and responsibilities include, but are not limited to;1. Management of twenty-one subcontractors on a government funded contract worth £22 million, National Citizen Service (NCS) across the West Midlands and East of England2. Ensuring performance targets are met against company and commissioner quality standards, and are in line with contractually agreed key performance indicators3. Management and implementation of performance measures across monthly, quarterly and seasonal reviews to review quality and continuous improvement measures4. Management of Policy and Procedures for all programmes5. Creation and distribution of research and evaluation documents for presentation to senior stakeholders to support strategic operational decisions6. Involvement and lead with multiple change notifications, and Request for Change, to contracts and implementation/mobilisation of the supply chain7. Supporting the Business Development team with bid writing and document collation ahead of a re-commissioning period8. Creation and dissemination of strategic priorities, competitor performance, operational performance across two geographical areas to support strategic focus9. Continuously analyse MI, proactively reviewing data to identify trends across season and the year and identify areas of concern or recommendation10. Oversight and designated lead for Health & Safety resulting in a 13% audit performance increase in East of England and 14% in West Midlands11. Management of two direct line reports tasked with data quality, compliance, and improvement processes

Birmingham, United Kingdom

Data analysis to inform leadership decisions to create and deploy national policies and procedures relating to all post-16 FE programmes. Procurement of seasonal projects with external stakeholders and adherence of agreed projects. Ensuring all KPIs were met for over 100 accounts.

Overseeing and implementing the operational and financial processes for programmes offering services to over 25,000 children aged 5-11 years old. Communicating with internal and external stakeholders to observe programmes and meet Ofsted requirements.

Birmingham, United Kingdom

Level 5 Diploma In Leadership & Management

Bachelor’S Degree

A Level

High School