Charlotte Bowen Email and Phone Number

Global business software and technology company with £200m+ T/O.• Managed 240 accounts with a total contract value of £1.1m; managing issues to resolution and identifying further opportunities to grow the accounts;• Closed a record-breaking £18k of business (720% of target) in first full month.

• Maintained a level of more than 50% self-generated (not marketing-sourced) leads (business target is 20%).• Qualified for High Flyers' Club 20/21, winning a trip to Berlin.• Won the 'Best Newcomer' Award at our annual Sales Kicker 20/21.• Generated and converted £1.5m+ worth of new business leads to the sales team.• Achieved 125% of my Q2 2019 target, securing me a position on the company’s quarterly Achievers Club dinner.• Chosen as one of the company's 'LinkedIn… Show more • Maintained a level of more than 50% self-generated (not marketing-sourced) leads (business target is 20%).• Qualified for High Flyers' Club 20/21, winning a trip to Berlin.• Won the 'Best Newcomer' Award at our annual Sales Kicker 20/21.• Generated and converted £1.5m+ worth of new business leads to the sales team.• Achieved 125% of my Q2 2019 target, securing me a position on the company’s quarterly Achievers Club dinner.• Chosen as one of the company's 'LinkedIn Champions'.• Presented LinkedIn best practice tips to 200+ sales staff.• Voted the Business Development team's 'Top Grafter of 20/21'.• Managed a series of successful BD calling days, which resulted in a record-breaking value (£1m) of pipeline generation. Show less

Global healthcare company with hospitals serving both private and NHS sectors.• In December 2018, was entrusted to and successfully managed the hospital’s HR department for 1 month whilst the HR Manager was absent;• Managed employee credentialing files, keeping systems up-to-date and compliant with regulations. Improved the standard of these files enough to successfully pass an external audit;• Responded to generalist queries regarding HR policies;• Assisted in the end-to-end… Show more Global healthcare company with hospitals serving both private and NHS sectors.• In December 2018, was entrusted to and successfully managed the hospital’s HR department for 1 month whilst the HR Manager was absent;• Managed employee credentialing files, keeping systems up-to-date and compliant with regulations. Improved the standard of these files enough to successfully pass an external audit;• Responded to generalist queries regarding HR policies;• Assisted in the end-to-end recruitment of employees;• Onboarded new staff and consultants, organised all inductions, and issued end of probation letters;• Organised pre-screening checks for new employees;• Coordinated monthly mandatory training days for employees;• Assisted with performance appraisals;• Calculated payroll adjustments and sent to outsourced team;• Managed staff absence. Show less

• Managed the patient complaint journey, helping to resolve complaints through tactful and sympathetic communication.• Analysed trends in complaints to feed back to senior management.• Used these trends to improve processes within the hospital and ensure a consistent patient experience.• Worked collaboratively with other departments to ensure that complaint responses were punctual and accurate.

• Acted as the first point of contact for private patients throughout their journey with Ramsay—the initial booking of their consultation, procedure, follow-ups and discharge.• Generated appointments from telephone enquiries, to meet KPIs and promotion-specific campaigns.• Calculated quotes for procedures, including liaising with the responsible consultants as necessary.• Contributed ideas in the monthly marketing meetings with the Hospital Director.

I initially took on this role alongside studying for my degree, then stayed for another 8 months after graduating. My key responsibilities were to deliver friendly and efficient customer service, handle cash using the EPOS system and replenish stock. I was also nominated as my store’s representative for the regional ‘Great Place to Work’ scheme, which aimed to improve staff working practices.