Charlotte Nord (Assoc. Cipd) Email & Phone Number

London, Gb

Adevinta a leading online classified company with 25+ digital marketplaces, including Leboncoin - France, mobile.de and Kleinanzeigen - Germany, Fotocasa and InfoJobs - Spain, Subito - Italy, Marktplaats - the Netherlands. 5K+ employees in 10 countries. As People Operations Manager at Adevinta, I have developed a dynamic career, starting in March 2020 as People Manager/Consultant supporting the UK and Nordic teams. In Nov 2022, I was promoted to Interim People Operations Regional Manager, overseeing a team of 10 advisors across Spain, Germany, and Italy. Currently, I lead a team of 5 advisors, managing HR support for over 1,700 employees across multiple regions, with a focus on optimizing service delivery and improving employee experiences. ✦ Role Focus ✦I lead a remote team of 5 advisors within the People Services Shared Service Team. I have maintained a strong operational focus, leveraging Workday’s case management system to streamline processes and improve service delivery. My primary focus is providing effective employee support while optimising team performance and ensuring adherence to established operational models. ⇒ Key Successes● Fostered a culture of trust, openness, and support within the team, that contributed to a positive work environment. Regular team meetings and one-on-one sessions facilitated knowledge sharing, collaboration, and constructive feedback. This resulted in a team engagement score of 8.8 out of 10, reflecting high levels of employee satisfaction, motivation, and commitment.● Actively and successfully participated in and led "due diligence" activities related to the consortium takeover in 2024. What I do:● Handle complex and high-profile human resource cases, facilitating cross-functional communication with key stakeholders to ensure effective resolution and collaboration.● Serve as the operational lead in providing HR administrative support to senior stakeholders/ management including the Adevinta Executive Team (AdEx).

London, England, United Kingdom

✦ Role Focus ✦Managed a team of 10 advisors across Spain, Germany, and Italy, facilitating first-line support to employees in Benelux, Germany, Italy, Canada, China, and the UK in close collaboration with People Business Partners and Centres of Excellence to ensure seamless service delivery and effective problem resolution. ⇒ Key Successes● Ignite/ Global Company Authentic Ally Culture Finalist 2023● Core member of the transformation project responsible for establishing and enhancing the Global People Shared Service Centre - Compass. This initiative was a vital component of the merger between Adevinta and eBay ● Classified (ECG), enabling us to effectively and efficiently support employees by managing over 30,000 cases annually, achieving an 86% customer satisfaction score.What I did:● Lead a geographically diverse team primarily located in Spain, Germany, and Italy, fostering a cohesive team environment.● Established and managed successful relationships with key stakeholders, including Payroll, HRIS, Reward, Talent Acquisition (TA), and country-specific HR and Employee Relations (ER) Consultants.

London, United Kingdom

✦ Role Focus ✦Provided comprehensive support to the UK employee population and the central People Function, while also assisting a small Nordic team, including direct engagement with the CEO. ⇒ Key Successes● Adevinta Culture Champion Award Winner - May 2022● Successfully developed, implemented, and continuously improved work instructions, knowledge articles, and processes for advisors and employees, enhancing Manager Self Service and Employee Self Service experiences.● Awarded the Great Job Bear - individually Jan 2021 and June 2021; and as part of a team in Sep 2022.Empathetically and successfully managed redundancies and TUBE transitions as part of the reorganisation due to legal entity change and the merger with eBay ClassifiedWhat I did:● Provided comprehensive People Operations support to the UK population, which included managing payroll for a small number of employees in Sweden and Norway in partnership with a third-party provider.● As the operational lead, I offered HR administrative support to the CEO located in Norway.● Key Project Member, who supported and led work-related "due diligence" activities in relation to the Adevinta/ eBay Classified (eCG) merger completed in 2022. ● Managed data quality through regular control reports and process reviews, ensuring accuracy and integrity of HR data.● Provided consultancy on employee transfers, redundancies, and performance management issues to ensure compliance and best practices.

London, United Kingdom

I am a highly experienced and passionate HR Professional.My areas of expertise include:• Successfully managing all HR processes and projects including HRIS use; payroll; onboarding and off- boarding; learning and development initiatives; employee relations; performance, benefits and compliance management as well as event organisation• Functioning with a high quality of work even in busy and time sensitive environments• Facilitating and mediating constructive relationships across management and workforce• Leading and advising on the implementation of new HR processes and transitionsOpen to permanent positions and fixed term contracts (minimum 6 months) in London. Interested in HR/ People roles: HR Business Partner, HR Manager, HR Consultant, HR Advisor, People and Development Manager, People Manager, People Advisor and also combined HR/People and Office Manager/ PA/ EA roles. I am a Swedish native speaker, Prince2 Practitioner Certified and working towards CIPD Certification.

London, United Kingdom

Somo a fast-growing digital agency with approx. 150 employees located in the UK, US and Colombia. Served as sole HR and operational person supporting the business and second member of a busy HR/ People team, reporting directly to the CPO.✦ Role Focus ✦Nurtured strong relationships and support across teams through business partnering whilst continually looking to improve on HR processes ensuring compliance and best practice. ⇒ Key Successes• Drove forward a people-centred, high performance culture emphasising staff empowerment and professional growth• Implemented a transformed performance management process including probation and twice-yearly appraisals• Successfully managed the onboarding of over 80 new starters both locally and internationally• Established in house training and workshops to promote continuous learning and development• Actively and successfully engaged with employees to promote and support employee wellbeing/ culture awareness What I did:• Built long term relationships across employees at all levels of the business• Advised and offered resources to management to assist with their team dynamics• Collaborated with third party HR organisations/ professionals• Ensured effective communication of HR processes, systems and data across departments including assisting with payroll and benefit changes with our finance team and third party where applicable• Presented actionable solutions for continual improvement across HR processes in particular learning and development opportunities• Managed a welcoming and supportive on boarding and induction as well off-boarding process for all staff

London, United Kingdom

Basware, a large provider of enterprise financial software, acquired Procserve in 2015. I was part of a global matrix HR team with my manager based in the Netherlands. Continuous employment since Jan 2014, Procserve.✦ Role Focus ✦In this role I played a key part in the acquisition transition when Procserve was bought by Basware, this included data transfers as well as process training and implementation.⇒ Key Successes• Major contribution to the due diligence process during the acquisition of Procserve• Successfully managed HR aspects of the acquisition including benefits alignment, migration to a single payroll and consolidation of reporting• Implemented E-payslips which reduced HR manual effort by more than 50%• Spearheaded the revamp of company awards based on employee feedback and analysis of past eventsWhat I did:• Managed the onboarding/ induction and offboarding giving particular attention to ensuring employees felt welcomed and supported at all times• Management of day to day employee relations, payroll, HR systems, HR finance, pensions and exit management processes• Transition of HR data and processes as part of the acquisition• Creation and roll out of user-friendly guidelines for staff; HRIS system, travel booking and expense claims processes

London, United Kingdom

UK's leading e-procurement solution provider for the public sector.✦ Role Focus ✦In this mixed role I directly supported the CEO as well as carried out office management duties and in my HR officer capacity I provided human resource support for the London, Melbourne and Guildford Offices.⇒ Key Successes• Launched a series of initiatives and benefits to boost staff morale including Charity Day events and the Monthly Value Award • Awarded a permanent position after a successful initial fixed term roleWhat I did:• Provided HR support for the London, Melbourne and Guildford offices • Collaborated with an outsourced HR Consultancy and carried out all aspects of the HR administration including overseeing recruitment, new starter management and induction training, salary and performance reviews, leaver management and policy and process analysis• Managed the CEO’s diary and travel arrangements • Organised board meetings, including agendas and action logs• Responsible for security management including security policy, clearance and vetting

London, United Kingdom

✦ Role Focus ✦Effectively supported the Vice President and got involved in internal project management.⇒ Key Successes• Supported the CTO through delivering logistics for large scale internal info calls (1000 people across 28 sessions)• Established a closer relationship with Internal Communications to ensure effective employee communication.What I did:• Carried out day to day diary and itinerary management, visa applications, expense claims, internal and offsite meeting arrangements• Actively provided support to key individuals based at and when visiting London as when needed• Moves Coordinator and liaise• Took project ownership of several internal initiatives including intranet site, info calls, all hands meetings, newsletters and employee transitions

London, United Kingdom

Nokia acquired Symbian. Continuous employment since Feb 2005, Symbian.✦ Role Focus ✦Continuation of duties performed when at Symbian as well as having a key role in the integration process of Symbian Ltd in to Nokia UK.⇒ Key Successes• Project manager of “All Hands Meetings” globally for key Nokia Personnel• Coordinator of global events such as the internal launch celebration of Nokia N8 ~ 2,000 globally• Spearheaded a popular networking group for the company PAs to knowledge shareWhat I did:• Carried out day to day diary and itinerary management, visa applications, expense claims, internal and offsite meeting arrangements• Contributed to the integration of Symbian Ltd in to Nokia UK including day-to-day change management support and activities at the London site and globally via email, face2face and phone• Took project ownership of several internal initiatives including newsletters, info calls and team briefsNominated ‘Super User’ (Train the trainer) and key link for employees with regards to new systems/processes during the Symbian Change program

London, United Kingdom

Symbian was acquired by Nokia 2009.✦ Role Focus ✦Offered first class PA support to the EVP of Software Engineering and other executives, as well as ad hoc support to the global senior management team. ⇒ Key Successes• Organised and managed the company’s 10th anniversary party for over 1000 employees• Achieved the ‘Passion Award -2006’ at the Symbian Kick Off event in recognition of a positive attitude, cooperation and team communication• As the projector manager, created and rolled out what become a very popular internal quarterly produced magazineWhat I did:• Project Assistant for a cross functional HR project looking at employee satisfaction and what incentives can achieve a long-term satisfaction vs. short term satisfaction• Efficiently and effectively managed travel bookings and diary management across time zones as well as dealing with highly confidential internal and external information• Coordination and organisation of key company events locally onsite and globally such as the Employee Annual Kick Offs