Charlotte Nord (Assoc. Cipd) Email & Phone Number

London, GB

• Adevinta a leading online classified company with 25+ digital marketplaces, including Leboncoin - France, mobile.de and Kleinanzeigen - Germany, Fotocasa and InfoJobs - Spain, Subito - Italy, Marktplaats - the.
• Fostered a culture of trust, openness, and support within the team, that contributed to a positive work environment. Regular team meetings and one-on-one sessions facilitated knowledge sharing, collaboration, and.
• Actively and successfully participated in and led "due diligence" activities related to the consortium takeover in 2024. What I do:
• Handle complex and high-profile human resource cases, facilitating cross-functional communication with key stakeholders to ensure effective resolution and collaboration.
• Serve as the operational lead in providing HR administrative support to senior stakeholders/ management including the Adevinta Executive Team (AdEx).

London, England, United Kingdom

• ✦ Role Focus ✦Managed a team of 10 advisors across Spain, Germany, and Italy, facilitating first-line support to employees in Benelux, Germany, Italy, Canada, China, and the UK in close collaboration with People.
• Ignite/ Global Company Authentic Ally Culture Finalist 2023
• Core member of the transformation project responsible for establishing and enhancing the Global People Shared Service Centre - Compass. This initiative was a vital component of the merger between Adevinta and eBay
• Classified (ECG), enabling us to effectively and efficiently support employees by managing over 30,000 cases annually, achieving an 86% customer satisfaction score.What I did:
• Lead a geographically diverse team primarily located in Spain, Germany, and Italy, fostering a cohesive team environment.
• Established and managed successful relationships with key stakeholders, including Payroll, HRIS, Reward, Talent Acquisition (TA), and country-specific HR and Employee Relations (ER) Consultants.

London, United Kingdom

• ✦ Role Focus ✦Provided comprehensive support to the UK employee population and the central People Function, while also assisting a small Nordic team, including direct engagement with the CEO. ⇒ Key Successes
• Adevinta Culture Champion Award Winner - May 2022
• Successfully developed, implemented, and continuously improved work instructions, knowledge articles, and processes for advisors and employees, enhancing Manager Self Service and Employee Self Service experiences.
• Awarded the Great Job Bear - individually Jan 2021 and June 2021; and as part of a team in Sep 2022.Empathetically and successfully managed redundancies and TUBE transitions as part of the reorganisation due to legal.
• Provided comprehensive People Operations support to the UK population, which included managing payroll for a small number of employees in Sweden and Norway in partnership with a third-party provider.
• As the operational lead, I offered HR administrative support to the CEO located in Norway.

London, United Kingdom

• I am a highly experienced and passionate HR Professional.My areas of expertise include:
• Successfully managing all HR processes and projects including HRIS use; payroll; onboarding and off- boarding; learning and development initiatives; employee relations; performance, benefits and compliance management.
• Functioning with a high quality of work even in busy and time sensitive environments
• Facilitating and mediating constructive relationships across management and workforce
• Leading and advising on the implementation of new HR processes and transitionsOpen to permanent positions and fixed term contracts (minimum 6 months) in London. Interested in HR/ People roles: HR Business Partner, HR.

London, United Kingdom

• Somo a fast-growing digital agency with approx. 150 employees located in the UK, US and Colombia. Served as sole HR and operational person supporting the business and second member of a busy HR/ People team, reporting.
• Drove forward a people-centred, high performance culture emphasising staff empowerment and professional growth
• Implemented a transformed performance management process including probation and twice-yearly appraisals
• Successfully managed the onboarding of over 80 new starters both locally and internationally
• Established in house training and workshops to promote continuous learning and development
• Actively and successfully engaged with employees to promote and support employee wellbeing/ culture awareness What I did:

London, United Kingdom

• Basware, a large provider of enterprise financial software, acquired Procserve in 2015. I was part of a global matrix HR team with my manager based in the Netherlands. Continuous employment since Jan 2014, Procserve.✦.
• Major contribution to the due diligence process during the acquisition of Procserve
• Successfully managed HR aspects of the acquisition including benefits alignment, migration to a single payroll and consolidation of reporting
• Implemented E-payslips which reduced HR manual effort by more than 50%
• Spearheaded the revamp of company awards based on employee feedback and analysis of past eventsWhat I did:
• Managed the onboarding/ induction and offboarding giving particular attention to ensuring employees felt welcomed and supported at all times

London, United Kingdom

• UK's leading e-procurement solution provider for the public sector.✦ Role Focus ✦In this mixed role I directly supported the CEO as well as carried out office management duties and in my HR officer capacity I provided.
• Launched a series of initiatives and benefits to boost staff morale including Charity Day events and the Monthly Value Award
• Awarded a permanent position after a successful initial fixed term roleWhat I did:
• Provided HR support for the London, Melbourne and Guildford offices
• Collaborated with an outsourced HR Consultancy and carried out all aspects of the HR administration including overseeing recruitment, new starter management and induction training, salary and performance reviews.
• Managed the CEO’s diary and travel arrangements

London, United Kingdom

• ✦ Role Focus ✦Effectively supported the Vice President and got involved in internal project management.⇒ Key Successes
• Supported the CTO through delivering logistics for large scale internal info calls (1000 people across 28 sessions)
• Established a closer relationship with Internal Communications to ensure effective employee communication.What I did:
• Carried out day to day diary and itinerary management, visa applications, expense claims, internal and offsite meeting arrangements
• Actively provided support to key individuals based at and when visiting London as when needed
• Moves Coordinator and liaise

London, United Kingdom

• Nokia acquired Symbian. Continuous employment since Feb 2005, Symbian.✦ Role Focus ✦Continuation of duties performed when at Symbian as well as having a key role in the integration process of Symbian Ltd in to Nokia.
• Project manager of “All Hands Meetings” globally for key Nokia Personnel
• Coordinator of global events such as the internal launch celebration of Nokia N8 ~ 2,000 globally
• Spearheaded a popular networking group for the company PAs to knowledge shareWhat I did:
• Carried out day to day diary and itinerary management, visa applications, expense claims, internal and offsite meeting arrangements
• Contributed to the integration of Symbian Ltd in to Nokia UK including day-to-day change management support and activities at the London site and globally via email, face2face and phone

London, United Kingdom

• Symbian was acquired by Nokia 2009.✦ Role Focus ✦Offered first class PA support to the EVP of Software Engineering and other executives, as well as ad hoc support to the global senior management team. ⇒ Key Successes
• Organised and managed the company’s 10th anniversary party for over 1000 employees
• Achieved the ‘Passion Award -2006’ at the Symbian Kick Off event in recognition of a positive attitude, cooperation and team communication
• As the projector manager, created and rolled out what become a very popular internal quarterly produced magazineWhat I did:
• Project Assistant for a cross functional HR project looking at employee satisfaction and what incentives can achieve a long-term satisfaction vs. short term satisfaction
• Efficiently and effectively managed travel bookings and diary management across time zones as well as dealing with highly confidential internal and external information