 Resolved issues dealing with bloods tests that are in question. Updated and confirmed patient demographics. Accessioned blood work. Created accounts for new Doctors. Communicated with Director of Operations on a daily basis. Worked closely with Doctors and Sales Representatives.  Reported laboratory results to physicians by telephone and fax.

 Supervised staff of 20 Client Service Representatives. Wrote and implemented policy and procedures. Attended weekly management meetings. Monitored incoming and outgoing phone calls using the ACD System.  Organized employee schedules. Interviewed potential employees. Conducted employee evaluations.  Managed payroll of Client Service Department.

 Scheduled phlebotomy for home draws and nursing homes. Provided specimen collection information to doctors and phlebotomists. Handled the distribution of confidential results for HIV testing. Ordered requests laboratory tests specified by physician. Prepared specimens for testing by labeling tubes and centrifuging.