Charlotte Rankcom Email & Phone Number

• Coordinate Partnership work in helping to reduce crime and disorder in the local community. Duties involve organising meetings and creating associated paperwork, taking minutes, create orders, raise invoices, liaise with suppliers, create and monitor Partnership finances working with Agresso and Excel, coordinate quarter returns, develop reports and present updates at bi-monthly Executive meetings, collate project action plans, create and maintain contact databases, filter and analyse data, create questionnaires/surveys using SNAP, create marketing material

• B2B role involving organising the installation of telephone lines, providing technical support and dealing with billing enquiries and complaints.• Worked to achieve daily targets.

• Worked on inbound support providing technical support to licensed premises. Duties involved logging calls to engineer workers, ensuring that timely support was provided.• Provided support to new starters, helping them to get up to speed with computer systems and role duties.

• Provided an excellent customer service, preparing food and beverages. Other duties included cash handling and cleaning duties.• Responsible for the training of new starters and organising their workloads.

• Inbound calls providing customer online banking support. Duties included dealing with customer enquiries and dealing with account transfers, closures and security.

A Levels: Psychology (C), Sociology (D), Sport Studies (B)

Activities and Societies: Netball and Hockey organiser.

10 Gcse'S (Grade A-C) Including English And Maths