Managed all aspects of print and direct mail production including purchasing, printing, data management, lettershop coordination, mailing and postage process.Delivered projects on time and on budget. Routinely exceeded customer expectations while keeping on schedule and coming in at or under budget.Responsible for $1.4MM direct mail spend and 300 projects in 2016-2017.Managed telemarketing campaigns and the outsourced firms. Tracked costs and ROI for each campaign.Produced sales collateral and monitored inventory levels. Purchased signage for annual User Conference.Bought premium items/giveaways for trade shows and sales force.Processed invoices, tracked costs and expenditures, interfaced with finance group for monthly reconciliation of accruals, expenses and cost allocations.Worked with internal departments to ensure items were set up correctly in SAP.

Managed and coordinated all aspects of direct mail and commercial print production.Main contact for customers such as GE Credit, Dillard's Department Store and hh gregg on a daily basis. Reviewed specs, managed art files, attended press checks. Created and maintained print/lettershop matrices and data processing instructions. Reviewed all aspects of data processing reports including merge/purge, input and output reports, and versioning.Financial responsibilities included estimating, making recommendations and reviewing pricing with management team, leveraging and negotiating supplier pricing, purchasing, internal and external invoicing, and final job reconciliation.

Managed all aspects of direct mail production from inception through completion including pre-press, printing, data instruction, laser and ink-jet personalization, and bindery and lettershop instruction and coordination of concurrent multiple accounts. Supervised production of numerous financial accounts, gaining extensive knowledge of check production and data security requirements. Routinely responsible for ongoing projects as well as complex one-time mailings. Served as primary point of contact with clients, providing progress updates and issue resolution. Mentored and supervised new associates with account procedures and client development.

Financial and operational management of printing and distribution for direct mail campaigns. Procured competitive bids, negotiated pricing for best value, purchased printing and coordinated lettershop production for direct mail campaigns. Produced over 300 promotions annually with a budget of $2M. Made recommendations on design and production methods that resulted in per-job cost savings. Served as sole manager of vendor selection and negotiation.

CD-ROM production oversight for more than 70 titles per month, representing annual volume of approximately 950,000 discs that generated revenue in excess of $1M. Responsibilities also included production of other electronic products and ancillary materials. Represented CCH as part of Wolters Kluwer Sourcing Initiative resulting in CD production savings of approximately $150,000.Served as liaison between external vendors and internal customers.

Managed production of electronic products - CDs and diskettes. Coordinated product shipments. Developed process to enable easier fulfillment. Involved in production of packaging for CDs and other electronic products.