• Collaborate across sales, delivery, marketing and enablement to drive demand creation and develop innovative solutions for public sector challenges.• Leverage GXG expertise to drive market differentiation and strengthen stakeholder relationships.• Spearheaded initiatives to align government innovation strategies with revenue and growth goals.

• Spearheaded a 3-year EBITDA-driven public sector go-to-market strategy for a $400M ARR private equity portfolio company, collaborating with VPs to optimize P&Ls across the organization's leading civic engagement and communication SaaS platforms.• Architected and executed a Federal & State enterprise account GTM strategy, significantly expanding TAM and driving a 5-20x increase in average contract value, positioning the company for accelerated, sustainable growth in the government sector.• Led initiatives targeting higher market segments by creating solutions-focused strategies for complex government program challenges. Collaborated with marketing, delivery, product, and sales teams to engage with C-suite, IT, and executive-level customers in federal and state agencies, system integrators, and partner organizations.• Enabled sales and growth teams toward large pursuit federal and state customers by growing organizational capacity to navigate relevant procurement, policy, and political landscapes.• Designated public facing thought leader on CX and innovation, generated 3-5 pieces of thought leadership assets and demand creation enablement each quarter through white papers, speaking engagements, media features, bylines, and articles

• Founded the first public sector higher learning/executive certification program and institute for leaders who have been charged to deliver improved customer experiences and human-centered digital transformation• Lecture as an Adjunct Faculty on the theory, application, and expansion of human-centered design in all aspects of policy, planning, digital transformation, and communication

• Partner with government agencies, industry leaders, and civic organizations to implement Human-Centered Design (HCD) theory and practice, driving innovation and user-focused solutions. Collaborate directly with C-suite executives to lead transformative change through cutting-edge service design, strategic capacity building, high-level management consulting, and comprehensive business process re-engineering.• Champion the integration of HCD principles across diverse sectors, fostering a culture of user-centric innovation and sustainable growth. Guide organizations in achieving ambitious customer experience transformation goals, ensuring they stay competitive and relevant in rapidly evolving markets.

- Delivered a 10-year strategy and innovation roadmap for transforming democratic processes and modernizing legislative technologies for the U.S. House of Representatives.- Led the product design, deployment, and adoption of the "Comparative Suite," the first AI-based technology in Congress, saving 400,000+ hours annually.

As Founder & CEO of Kastling Group, led the company to surpass $10M in revenue with 35% annual growth, partnering with government executives, Fortune 50 companies, and academic institutions on digital transformation initiatives.•Operate a human-centered design, management, customer experience, and service delivery consulting specialized in designing AI systems for legislative and legal technology platforms• Recruit, hire, and train a high performing team of business/data analysts, software engineers, and designers to deliver solutions for large, complex, and esoteric problem sets in government.