Charlotte Soutter Email & Phone Number

Oak Ridge, Tennessee, Us

- Design and map business and operational requirements to system specifications- Construct workflow diagrams, requested features, and user stories- Interview stakeholders to achieve business results with automation- Collaborate directly with developers to ensure solution meets business needs- Document project specifications, test plans, and user guides

Philadelphia, Pa, Us

- Translated business needs into analysis designs providing insight and understanding of customers, products, and processes.- Researched business and operational processes and defined requirements for automation. Constructed workflow diagrams for current and future state. - Collaborated with stakeholders and development teams to deploy optimized applications, tools, and solutions. Conducted UAT and training for end users.- Developed roadmaps, use cases and user stories, data mapping and Visio diagrams, and prioritized backlog.- Owned the solution from end-to-end for strategy, deployment, training, and reporting.

200 Applied Parkway, University Park, Il, Us

Gathered and documented insurance agency and broker business requirements to be used for business intelligence dashboards and data analytics. Collaborated with customers, developers, and support teams to translate requirements into features and design options using Tableau software. Responsibilities included uncovering and writing user stories, leading focus groups and webinars, and validating ETL processes, SQL queries, data calculations, and logic in Tableau. Conducted sprint planning and backlog grooming in Rally, maintained online help files and data dictionary, and led end user training.

Peachtree Corners, Georgia, Us

Business Analyst for the team that won Gartner Group's 2014 Excellence Award for Business Process Management (BPM), an honor given to world-class projects that deliver business results. Documented and tracked technical requirements for business process automation for a large insurance project. Collaborated in daily Scrum meetings, wrote user stories, designed wireframes, developed process flows and db hierarchies, UAT plans, and user guides.

Basking Ridge, Nj, Us

Developed end-user requirements, documented services and support models, and created contractual documents for contact center solutions and cloud-based applications to global enterprise customers. Maintained the library for business content and collateral. Project managed 50+ bids/year for cloud-based applications including analyzing, researching, and developing technical documentation and design diagrams to win global accounts. Developed marketing user guides, training documentation, and reference materials to meet business needs.