Charlotte Coyle Email & Phone Number

Charlotte, NC, US

United States

Maintained policies and procedures to meet compliance standards for the Decision and Analytics (DNA) team.- Managed updates to policies and procedures in alignment with DFS governance, risk, and compliance (GRC) standards.- Collaborated with content authors to create and edit documentation that meets Compliance Management System (CMS) goals, ensuring.

Charlotte, North Carolina Area

• Supported multiple organizations by creating diverse writing materials including checklists, communications, email templates, flow charts, forms, job aides, standard operating procedures (SOP), presentations.
• Worked with subject matter experts (SME) across 35+ business lines to document new processes, recertifications, and business-as-usual updates ensuring that procedures, job aids, manuals, workflows, API documentation.
• Facilitated meetings with line of business, stakeholders, operational risk, audit, and legal team to ensure all documentation is risk compliant with consumer protection laws by completing process and procedure.
• Utilized Jira platform to manage day-to-day change requests to ensure assignments were completed on time.
• Created reports, fields, and updated workflows in Jira to align with the line of business requirements.
• Performed cleanup effort of over 50 existing documentation types into approved procedure template and published in centralized repository.

Charlotte, North Carolina Area

• Documented Requests for Proposals (RFP’s), contracts, and bid proposals to provide the best financial investment for City Council.
• Worked with subject matter experts within the city and county government to ensure bids captured their needs researching, analyzing, and documenting accordingly.
• Communicated with vendors, requisitioners, and customers; compares bids and evaluates options.
• Prepared bids for city and county approvals and awarding of contracts.
• Supervised current projects to ensure effective vendor management and contract adherence.
• Worked under tight deadlines to make certain proposals submitted on time.

Charlotte, North Carolina Area

• Implemented a company-wide Learning Management System (LMS) and eLearning guidelines in 50 countries for 65K employees, partners, and distributors.
• Deployed Oracle iLearning database resulting in $150K annual financial savings in labor by providing automated nomination process, email notifications, and reporting.
• Managed annual projects, budget, and needs of the business through database relationship studies, communications, risk analysis, stake holder management, cross-functional collaboration, and resource allocation.
• Oversaw vendor relationships, controlled budget, developed business cases and monitored project plans.
• Functioned as the subject matter expert and liaison between the eLearning vendors and internal business units to better leverage the company’s financial investment.
• Directed international IT department relationships to deploy technical requirements, system updates, and formal user acceptance testing (UAT) methods to ensure the end-user population successfully accessed eLearning.

Charlotte, North Carolina, United States

• Coordinated and transitioned legacy Accounts Payable functions from existing system to Oracle AP.
• Communicated project status and delivered training to all levels of the organization. Provided daily metrics to enable the Accounts Payable organization to manage productivity.
• Crossed-referenced current system applications to identify functional requirements for the Accounts Payable database conversion. Researched and developed process guides to support new applications.
• Led the User Acceptance Testing (UAT) for new software implementation.
• Provided analytical support to research, compile, test, and evaluate process flows and implement improvements.
• Developing and executing test scripts, logging defects, and implementations utilizing Quality Center.

Charlotte, North Carolina, United States

• Trained internal employees for in house technical support center on 50+ software products, operating systems and network support.
• Coached and counseled 150+ employees using individual statistical reports improving utilization rate to a 90% first-time fix rate for an average of 5,000 calls per day.
• Developed instructional design documentation using the ADDIE model.
• Facilitated weekly meetings with clients to gather requirements and propose solutions for the training department.
• Managed the documentation of all in-house communication for the support center including alert bulletins, online curriculum, workshop trainings, and quick reference cards.