Charlotte Coyle Email & Phone Number

Charlotte, Nc, Us

United States

Maintained policies and procedures to meet compliance standards for the Decision and Analytics (DNA) team.- Managed updates to policies and procedures in alignment with DFS governance, risk, and compliance (GRC) standards.- Collaborated with content authors to create and edit documentation that meets Compliance Management System (CMS) goals, ensuring timely publication on the ServiceNow platform.- Identified emerging risks with policies and controls in SOP by proactively communicating to compliance and legal teams, supporting the implementation of the CMS project.- Ensured accuracy of technical business documentation and auditing standards by conducting thorough end-to-end testing of procedures with the line of business (LOB).- Educated procedure owners on navigating the ServiceNow platform to locate procedures and review related policies and controls.- Managed multiple writing assignments and projects simultaneously, providing leadership with daily status updates to achieve goals and meet deadlines.

Charlotte, North Carolina Area

Supported multiple organizations by creating diverse writing materials including checklists, communications, email templates, flow charts, forms, job aides, standard operating procedures (SOP), presentations.• Worked with subject matter experts (SME) across 35+ business lines to document new processes, recertifications, and business-as-usual updates ensuring that procedures, job aids, manuals, workflows, API documentation and training guides remained accurate, up to date utilizing the corporate brand template and AP style guide standards. • Facilitated meetings with line of business, stakeholders, operational risk, audit, and legal team to ensure all documentation is risk compliant with consumer protection laws by completing process and procedure deliverables on time and within service level agreement guidelines and business continuity planning.• Utilized Jira platform to manage day-to-day change requests to ensure assignments were completed on time.• Created reports, fields, and updated workflows in Jira to align with the line of business requirements. • Performed cleanup effort of over 50 existing documentation types into approved procedure template and published in centralized repository.• Published web-based utilizing content management system for metadata, editing, formatting, history, indexing, search, and version control.• Ensured quality controls in Jira, OpenText, RoboHelp by incorporating version mechanism, test plans, validation, and recording of risk and submitting documentation to management teams.• Reviewed publishing activities daily through reporting and communicating emerging risks to management for corrective actions.

Charlotte, North Carolina Area

Documented Requests for Proposals (RFP’s), contracts, and bid proposals to provide the best financial investment for City Council.• Worked with subject matter experts within the city and county government to ensure bids captured their needs researching, analyzing, and documenting accordingly.• Communicated with vendors, requisitioners, and customers; compares bids and evaluates options.• Prepared bids for city and county approvals and awarding of contracts.• Supervised current projects to ensure effective vendor management and contract adherence.• Worked under tight deadlines to make certain proposals submitted on time.

Charlotte, North Carolina Area

Implemented a company-wide Learning Management System (LMS) and eLearning guidelines in 50 countries for 65K employees, partners, and distributors.• Deployed Oracle iLearning database resulting in $150K annual financial savings in labor by providing automated nomination process, email notifications, and reporting.• Managed annual projects, budget, and needs of the business through database relationship studies, communications, risk analysis, stake holder management, cross-functional collaboration, and resource allocation.• Oversaw vendor relationships, controlled budget, developed business cases and monitored project plans.• Functioned as the subject matter expert and liaison between the eLearning vendors and internal business units to better leverage the company’s financial investment.• Directed international IT department relationships to deploy technical requirements, system updates, and formal user acceptance testing (UAT) methods to ensure the end-user population successfully accessed eLearning software.• Developed and implemented eLearning programs for the Corporate Legal Department on Code of Conduct, Sarbanes Oxley, Anti-Bribery and FCPA, in addition to LOB specific training including safety, manufacturing, cross selling, interpersonal communication and team leadership.• Represented Ingersoll Rand at Oracle LMS conferences to present leading edge solutions and influence direction of future Oracle iLearning releases.

Charlotte, North Carolina, United States

Coordinated and transitioned legacy Accounts Payable functions from existing system to Oracle AP.• Communicated project status and delivered training to all levels of the organization. Provided daily metrics to enable the Accounts Payable organization to manage productivity.• Crossed-referenced current system applications to identify functional requirements for the Accounts Payable database conversion. Researched and developed process guides to support new applications.• Led the User Acceptance Testing (UAT) for new software implementation.• Provided analytical support to research, compile, test, and evaluate process flows and implement improvements.• Developing and executing test scripts, logging defects, and implementations utilizing Quality Center.

Charlotte, North Carolina, United States

Trained internal employees for in house technical support center on 50+ software products, operating systems and network support. • Coached and counseled 150+ employees using individual statistical reports improving utilization rate to a 90% first-time fix rate for an average of 5,000 calls per day.• Developed instructional design documentation using the ADDIE model.• Facilitated weekly meetings with clients to gather requirements and propose solutions for the training department.• Managed the documentation of all in-house communication for the support center including alert bulletins, online curriculum, workshop trainings, and quick reference cards.