Charlotte is a dependable and enthusiastic Lead Customer Service Representative with 6+ years of established experience in leadership, sales, and account management. She works cross functionally with Sales, Marketing, Finance, and Supply Chain Management. Having thorough interpersonal skills and customer empathy when dealing with stakeholders makes her the best candidate to be the voice of her customers.
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Technical Account ManagerUpguard Apr 2022 - Jan 2023Mountain View, California, United States -
Lead Customer Service RepresentativeBoral Roofing, A Westlake Company Jun 2021 - Apr 2022California, United States- Developed and maintained positive relationships with 100+ distributors in Southern California focused on key accounts- Managed staff and assisted in daily operations to help with customer issues in the West and Central United States- Onboarded and trained all new hires - Provided professional and courteous customer service to distributors, roofers, and homeowners- Processed and maintained orders to ensure smooth transactions to generate daily inventory status reports -
Customer Service RepresentativeWestlake Royal Roofing Solutions Aug 2018 - Jun 2021California, United States- Maintained a positive, empathetic, and professional attitude toward customers at all times- Responded promptly to customer inquiries and communicated with customers through various channels while being a product expert to answer questions - Acknowledged and resolved customer complaint and generated claims- Kept records of customer interactions, transactions, comments and communication and coordination with colleagues -
Client Care SpecialistRh Jan 2018 - Aug 2018California, United States- Represented core values: People, Quality, Service, and Innovation - Delivered concierge level of service, ensuring every interaction resulted in client satisfaction and delight- Cultivated cross-functional relationships to ensure speedy solutions were delivered to our clients -
Accounting Specialist & Move CoordinatorBekins Moving Solutions Feb 2017 - Jan 2018California, United States- Streamlined the AP process and reduced uninvoiced total from 62% to 12%- Calmly and objectively navigated difficult situations and recommended solutions to remedy identified inefficiencies & issues- Responsible for monthly storage billing- Problem management – provided advice and recommendations, made risk-based decisions, and formed creative solutions to problems Organized and controlled all office expenses and employees' salaries -
Accounting ManagerCunningham Moving & Storage Aug 2015 - Feb 2017California, United States- Reviewed all company material in Financial Department- Reduced reconciliation discrepancies by 40% using QuickBooks and demonstrated high proficiency with the tool- Managed account transfers for 200+ accounts, averaging $500k daily - Reconciled monthly bank statements in CompuMove Systems Coordinated, managed and oversaw all invoices sent out to customers - Built and maintained relationships with 80+ vendors- Processed entire company payroll weekly
Charlotte Ung Education Details
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Communication, General -
Communication, General
Frequently Asked Questions about Charlotte Ung
What is Charlotte Ung's role at the current company?
Charlotte Ung's current role is Technical Account Manager.
What schools did Charlotte Ung attend?
Charlotte Ung attended Skyline College, California State University-Sacramento.
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