- Developed and maintained positive relationships with 100+ distributors in Southern California focused on key accounts- Managed staff and assisted in daily operations to help with customer issues in the West and Central United States- Onboarded and trained all new hires - Provided professional and courteous customer service to distributors, roofers, and homeowners- Processed and maintained orders to ensure smooth transactions to generate daily inventory status reports

- Maintained a positive, empathetic, and professional attitude toward customers at all times- Responded promptly to customer inquiries and communicated with customers through various channels while being a product expert to answer questions - Acknowledged and resolved customer complaint and generated claims- Kept records of customer interactions, transactions, comments and communication and coordination with colleagues

- Represented core values: People, Quality, Service, and Innovation - Delivered concierge level of service, ensuring every interaction resulted in client satisfaction and delight- Cultivated cross-functional relationships to ensure speedy solutions were delivered to our clients

- Streamlined the AP process and reduced uninvoiced total from 62% to 12%- Calmly and objectively navigated difficult situations and recommended solutions to remedy identified inefficiencies & issues- Responsible for monthly storage billing- Problem management – provided advice and recommendations, made risk-based decisions, and formed creative solutions to problems Organized and controlled all office expenses and employees' salaries

- Reviewed all company material in Financial Department- Reduced reconciliation discrepancies by 40% using QuickBooks and demonstrated high proficiency with the tool- Managed account transfers for 200+ accounts, averaging $500k daily - Reconciled monthly bank statements in CompuMove Systems Coordinated, managed and oversaw all invoices sent out to customers - Built and maintained relationships with 80+ vendors- Processed entire company payroll weekly