An enthusiastic Brunel University graduate and natural leader who brings a creative eye and attention to detail into everything I do. I hope to use my empathy, conviction and leadership skills to help and support others and strategically solve problems. My design background allows me to analyse operations and actively share ideas to improve and implement systems and processes for a team’s efficient functioning. Having over 10 years in fast-paced customer service roles, one year’s full-time experience in a design consultancy, other freelance expertise and more recent experience in the higher education sector. I am passionate about delivering a high-quality service and flawless user experience. With impeccable interpersonal skills, strong Microsoft Office and Adobe Creative Suite skills, I can adapt to learn new software where required and desire to continue my self-development in a leadership role.