Charlotte Walden Email & Phone Number

Farmington Hills, MI

Farmington Hills, MI

Provides leadership and guidance to project related staff and business lines throughout TDAF North America to effectively implement mid to large size enterprise wide projects that impact the process and strategies of TDAF North America.

Farmington Hills, MI

Develops and collaboratively implements strategies to support the business in delivering a legendary experience to TD Auto Finance’s dealer customers. Manages Dealer survey programs for TDAF including ongoing development and ongoing tracking and reporting, as well as facilitating action planning processes to impact results. Provides strategic support for.

Farmington Hills, MI

Works in conjunction with senior management to create and implement the strategic direction of US Retail Credit Operations. Specific knowledge in credit risk, lending requirements, deal analysis, mitigation, and industry trends. Responsible for ensuring department personnel adheres to credit policy by fostering a coaching atmosphere. Monitors department.

Farmington Hills, MI

Directed a department of seventy Credit Analysts’ daily activities to acquire retail acquisitions based on company business objectives. Observed, analyzed and provided pinpointed feedback to improve performance. Performed team and individual coaching, feedback sessions and simulations. Executed coaching plans to effectively develop Credit Analysts based on.

Serve as liaison, resource, and primary point of contact for dealers and banks. Perform daily analysis of dealer sales and penetration rates to drive sales for both Chrysler Financial and Chrysler Motors Group. Analyze retail financing for a territory of 44 dealerships, while structuring deals and promoting products to increase volume and profits.

Troy, MI

Trained, mentored, and supervised up to 10 United Auto Workers employees, including new hires and seasoned account managers on practices, policies, procedures, work strategies, and behaviors to excel in their current and future positions. Provided reward, recognition, and reinforcement to staff. Performed management functions, including performance.

Troy, MI

Managed account receivables for customer accounts 14-90 days past due. Created and utilized various collection strategies and direct customer service to liquidate accounts. Maintained a cure average of 97% and delinquency rate of less than.0005. Assisted customers in financial planning and determining long term cure solutions. Completed investigative.

Marketed and sold educational programs. Instructed workshops in private and public school systems. Telemarketing and business to business sales, conducted sales presentations.  Forecasted monthly closing averages with 95% accuracy. Generated an average of $24,000 in monthly sales with a minimum potential of $288,000 in annual revenue. Acquired more than.