Charlotte Cory Email & Phone Number

Corpus Christi, Texas, United States

• Analyze gaps in process and procedures with Directed Payment Program.• Analyze and evaluate business processes to identify inefficiencies and areas for improvement.• Gather and analyze data from various sources to inform decision-making.• Develop and present recommendations for process improvements to senior management.• Collaborate with cross-functional teams to implement process improvements.

Corpus Christi, Texas, United States

• Reporting responsibility for the Directed Payment Program for CHRISTUS Health. Focusing on CHIRP, TIPPS & RAPPS for 23 Texas locations. • Coordinate quality initiatives across CHRISTUS Health System.• Led a cross-functional Team of five.

Shoreline Campus

• Managed 43 parallel projects with budgets totaling from $100K up to $43M focusing on healthcare deliverables (Waiver 1115 DSRIP).• Implemented Behavioral Health Telehealth project for two community-based clinics.• Generated project performance reports for key leaders and implemented corrective measures which improved performance of all projects by an average of 90%.• Coordinated marketing campaign for Waiver 1115 programs in the State of Texas.• Executed with CHRISTUS executive sponsors to develop and articulate the vision and strategy of projects.• Directed organizational change management efforts. Utilize change management processes and tools to drive effective, sustained change for assigned unit.• Collaborated with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.• Developed and initiated internal processes to improve program delivery within specific timeframes. • Established goals and milestones as per the desired results to be generated by the project.• Implemented Behavioral Health programs in CHRISTUS Spohn Clinics.• Led a Behavioral Health Team of four.

Corpus Christi, Texas

•Responsible for delivering excellent customer service levels and ensuring all customer issues are managed effectively with the appropriate focus and resource.•Globally directs and oversees all aspects of an organization’s customer service policies, objectives, and initiatives. Develop and establish procedures and policies governing customer correspondence and handling customer complaints.•Provide leadership to staff in North America, Asia & Europe while driving improvement programs to increase customer service levels.•Managed 30 employees globally ensuring efficient operations for division and increased sales and productivity by 100%.•Sales Administrator for Salesforce.com•Implement training documents across sites to ensure best practices•Integrate Voice of the Customer into Customer Satisfaction module

Corpus Christi Texas

•Manage employees at multiple sites for the Resistor Business Unit•Ensure that Customer Service maintains best business practice to prevent errors and lost revenue•Develop and implement training programs for proficiency•Developed Strategic Development Program to enhance quality of Sales Department resulting in improved employee retention and customer satisfaction•Managed Team of 10 of Customer Satisfaction personnel•Acted as marketing administrator for CRM/Salesforce.com

Corpus Christi Texas

• Implement and maintain Marketing Budget for five operating divisions• Analyze and coordinate sales reporting in order to enhance marketing campaigns• Developed Strategic Development Program to enhance quality of Sales Department• Marketing Administrator for CRM/Salesforce.com• Coordinate and write press releases for Corporate Divisions• Plan and design brochures, catalogs, selling tools, road and trade shows• Coordinate public relations with Editors of trade publications• Implemented and maintained marketing budget for five operating divisions overseeing funds in excess of $5 million

Corpus Christi, Texas Area

• Supervised staff of 10 to ensure efficient operations for division and increased sales and productivity by 100%•Generated business opportunities to expand market share•Demonstrated competencies in writing and successfully executing multiple business and marketing plans•Conducted formal training monthly on work related topics as well as coordinating technical documents•Coordinated trade shows for Resistor Business Unit•Provide Customer Satisfaction across Business Unit•Responsible for price quotes for Far East and European customers

Corpus Christi, Texas Area

• Supervised and developed staff of licensed Therapists, students and Rehab Tech’s• Designed and implemented marketing program for long-term care facility within community• Provided Rehabilitation Services to long-term care facility and Home Health clients• Negotiated and monitored long-term care contracts to ensure monthly projected sales in outlined territory• Directed Marketing & Sales programs in outlined sales territory• Managed departmental budget• Developed and designed marketing brochures and promotional products

Master Of Arts (M.A.), Organizational Leadership, 3.75

Master Of Business Administration (M.B.A.), Mba, Took Classes Towards Degree. Have Not Graduated

Activities and Societies: Society of Advanced Management

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services, 3.50

Associate Of Arts (A.A.), Occupational Therapy/Therapist, 3.50

Activities and Societies: Student Occupational Therapy Association

Associate Of Arts (Aa), Administrative Assistant And Secretarial Science, General, 3.50

Activities and Societies: Foghorn-School Newspaper