Charlsie Jackson (She/Her/Hers) Email and Phone Number

•Managed and led a team of recruiters, providing guidance, mentorship, and support to ensure high-performance and professional growth.•Partnered with hiring managers and business leaders/stakeholders to gain understanding of hiring needs, define job descriptions, and develop effective interview strategies.•Facilitated hiring decisions and often served as a consultant on final decision making with hiring leaders.•Utilized recruitment metrics and analytics to measure the effectiveness of recruitment strategies, identify areas of improvement, and provide data-driven insights to stakeholders.•Prepared regular reports and presentations to executive leadership on team recruitment progress, including candidate pipeline, time-to-fill, and cost per hire.•Reduced team’s overall time to fill of 80+days to 30 days and below by training and development of efficient recruiting skills.•Conduct weekly/bi-weekly 1:1 sessions with the recruiting team to discuss performance, goals, and hiring strategies.•Owned and managed agency vendor processes. Significantly reduced agency recruiting spend by building and implementing stronger recruiting strategies.•Developed and cross trained recruiting team to gain better in house coverage in hiring.•Created and socialized interview guides and applicant knockout questions to enhance consistency in recruiting processes.•Educated hiring leaders on proper and compliant hiring practices.•Performed and completed adhoc tasks based on the needs of the business.

• YTD: Maintained 90% Offer Acceptance and Candidate Start Rates• Partnered with hiring teams to build effective sourcing, assessment, and closing approaches• Demonstrated ability to manage customer/partner expectations through a deep understanding of return on investment.• Recruited passive candidates and possessed the mentality to profile and gauge chemistry of candidates for fit.• Built and maintained a network of potential candidates through pro-active market research and on-going relationship management.• Conducted in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.• Recommended ideas and strategies that will contribute to the long-range growth of the company, fine tuning standard recruiting processes that fit within Amazon's mission to deliver the highest quality results to the customer.• Articulated in writing and verbally a plan with deliverables, timelines and a formal tracking process.• Participated in special projects/recruiting initiatives, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent, and identification of top performers for senior-level openings.• Strong ability to collaborate with cross-functional teams to deliver a pipeline of both internal and external candidates

Continued established responsibilities of Core Business/Sales full-cycle recruitingROD Recruiter partnershipPresented weekly team hiring reports to management and E-TeamEmployee Advisory Committee memberManaged full-cycle recruiting processes for independent contributor to managerial-level vacancies.85% Offer to hire conversion41 Hires Q1 2022Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.

Full-Cycle RecruitingDrove offer process- including extending offers, negotiating, and closing candidatesMulti-state recruitingHighest number of Core Business offers and offer acceptance (2021: 323 offers extended = 307 offers accepted)Influenced and drove towards results that resulted in 20 plus hires per month96% offer acceptance rate for the yearInterview panel process improvementPartnered with hiring managers to select top talent; individual contributors, managers, and directorsSynced with E-Team leaders to provide hiring updates and trendsROD Recruiter PartnershipLeveraged multiple sourcing strategies and channels including external network, job boards, and internal referralsParticipated in pilots for new processesLeveraged data, knowledge, and industry trends to build and execute on creative closing strategies

Current employee background checks and audits for compliance (over 230 employees)Managed and distributed corporate and national communicationSupported MAW National office departments communication via Daily Wish (Interact platform)Troubleshoot content hubs/pages on Daily WishOffered and negotiated complex employee compensation packagesNew hire E-Verify and I9 document verification via video callsFacilitated new hire orientation and onboardingVideo conference calls supporting hiring and internal meetingsCompleted ad hoc projects as necessary

Role ended 9/2020 due to layoffs/realignments from Covid-19 impacts)Over 90% conversion rateLeveraged innovative recruiting strategies to attract and assess a diverse candidate poolConducted full-cycle recruiting for multiple roles and disciplines, including leadership (Departments included: Fundraising, Accounting/Finance, Communications, IT/Software, etc.)Negotiated complex employee compensation packagesSupported recruiting, onboarding, and program support for the Medical Affairs/Eligibility teamContributed to company Interview Strategy training and guidesContributed to company Diversity and Inclusion Task ForceMulti-state recruitingConducted video interviews/pre-screens

High Volume/Nationwide RecruitingDevelop and maintain business relationships with various hiring managers within 40+ automotive dealerships, area managers, and area directorsConsistently hired 25+ new hires/monthOver 85% conversion rateFull life cycle recruiting utilizing various recruitment/sourcing methodsContributed to revamping company job descriptionsAssist in the training and development of recruitment team new hiresRepresented HR Recruitment team in DriveTime Orientation/Welcome VideosSpecial Project: Successfully executed the task of owning the hiring process for 2019 Summer Internship program while remaining diligent with hiring efforts for other open position needs. Processes included: On the spot career fair interviews, phone screens of applicants, facilitated resume reviews with 15+ corporate level hiring managers/directors, participated in face to face interview processes, program coordination with corporate directors, offer extension and new hire onboarding.

Online Enrollment Advisor, University of Miami (Miami, FL, US)Responsibilities:Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs. Receive and follow-up on potential students via phone, email, online/social medial/chat, and direct mail student inquiries relating to obtaining advanced degrees. . Build rapport and provide guidance for students interested in obtaining a degree. Coordinate and work collaboratively with the Financial Aid Office, Registrar’s Office, Student Accounts, individual school/college representatives and other University departments to ensure an excellent student experience. Review all applications and help to administer the admissions decisions process as developed and defined by the individual School/College. Assist in applying for and understanding Financial AidMaintain student retention past census dateFacilitate onboarding portal walk through with new studentsFacilitate “The UM Experience” webinar for potential, new, and continuing studentsManaged and conducted a social media project via Facebook for University of Miami’s UOnline department relating to outreach and response to the public Adhere strictly to organization procedures regarding security and confidential of student financial and FERPA protected information

Assess potential applicants and determine if they are qualified to apply and enroll in various Bachelor's, Master's, or Doctorate degree programs.Utilize professional communication skills on a daily basis while conversing with students on the phone and corresponding by emailGuide students through the enrollment process.Maintain student retention past census datePrepare and maintain progress, conversion, and related reports on a weekly basis.Consult with the Academic Offices to ensure an excellent student experience.

Managed assigned Enterprise and Government AccountsLiaison between Verizon Wireless and assigned Enterprise businessesManaged accounts with 500+ lines of serviceFacilitated conference calls/presentations regarding account statusResponsible for daily and monthly reportingManaged customer projects and contact implementationAdvisor of beneficial options for Enterprise and Government accounts

Provide customer support on large accounts for small to large business as well as government and enterprise accounts.Sold the value of Verizon solutions by using strong communication and negotiation skills.Assisted in identifying customer groups with a high-risk of disconnecting services and implemented plans of action to prevent revenue loss.Drove revenue through sales of products and services.

Provide customer support on large accounts for small to large business as well as government and enterprise accounts.

800-Line Inbound customer service