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Charly Bun Email & Phone Number

Senior Director - MSSP at DirectDefense
Location: Austin, Texas, United States 9 work roles 1 school
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Current company
Role
Senior Director - MSSP
Location
Austin, Texas, United States
Company size

Who is Charly Bun? Overview

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Quick answer

Charly Bun is listed as Senior Director - MSSP at DirectDefense, a company with 44 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Charly Bun.

Charly Bun previously worked as Senior Director, Customer Security Advisors at Rapid7 and Director of Managed Services at Rapid7. Charly Bun holds Bachelor'S Degree, Computer Science from Drexel University.

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Email format at DirectDefense

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DirectDefense

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Profile bio

About Charly Bun

Charly Bun is a Senior Director - MSSP at DirectDefense.

Current workplace

Charly Bun's current company

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DirectDefense
Directdefense
Senior Director - MSSP
englewood, colorado, united states
Employees
44
AeroLeads page
9 roles

Charly Bun work experience

A career timeline built from the work history available for this profile.

Senior Director - Mssp

Current

Austin, Texas, United States

Jan 2024 - Present

Senior Director, Customer Security Advisors

Austin, Texas Metropolitan Area

Directed a rapidly growing global team comprised of 120 security advisors and managers dedicated to optimizing customer security programs and maximizing the utilization of managed security services. Served as an escalation point internally and externally, orchestrating effective resolution of complex customer issues. Partnered with executives, sales.

Jan 2020 - Aug 2023

Director Of Managed Services

Focus on growth and scale of Managed Services within Rapid7. Worked with industry analysts and partners to evangelize Rapid7 products, services and capabilities. Evolved SOC and Customer Security Advisor teams to scale support for hyper growth of the business. Managed the end-to-end financial aspects, encompassing budgeting, forecasting, expense control.

Jan 2018 - Dec 2019

Sr. Manager, Managed Services

Built and launched new Managed offering at Rapid7 to bolster ARR in preparation for IPO. Expand Rapid7 market share by entering the Managed Services space. Led product incubation for Managed Vulnerability Management, Managed Application Security, and Managed Detection and Response.Areas of focus: * Defining target market for Managed Services at Rapid7*.

Jan 2014 - Dec 2017

Senior Tam And Services Manager

Developed product and service strategy for go to market approach aligned to company capabilities and customer's needs. Helped with shift from perpetual software sales to subscription revenue with new product offerings such as TAM program and early Managed Vulnerability Management. Improved Enterprise Customer Satisfaction and NPS (CSAT top box from ~50% to.

Mar 2013 - Aug 2014

Senior Support Manager

Oversaw global team of 15 Frontline and Backline support engineers. Collaborated closely with engineering, sales and customer success to improve customer service, products and relationships -- launching multiple new products. Led creation of the Technical Account Management group to facilitate differentiated service levels for complex enterprise customers..

Jan 2011 - Mar 2013

Technical Support Manager

Led and hired team of technical support professionals fielding telephone calls, web requests and support emails. Optimized strategies for prioritizing and resolving technical issues. Oversaw technical demonstrations and coached personnel on strategies for success. Expanded support team to Los Angeles, CA to prepare operations for global 24/7 coverage..

Jan 2010 - Jan 2011

Technical Support Engineer

Investigated system-wide issues, located root causes, and initiated deep corrective actions to prevent recurrence. Completed planned and unplanned maintenance procedures such as software upgrades and patches on hosted systems. Handled tickets with remote and on-site support based on nature and complexity of issues. Reproduced and resolved customer issues.

May 2009 - Jan 2010

Founder

Sunrise Personnel

Company started to support business productivity, from matching the right people with great jobs to custom project solutions and consulting. Used innovative technologies and a passion for people to provide companies with the best experience possible in recruiting and retaining talent, from manufacturing to office administration. (Sold business in 2010)

Apr 2007 - Aug 2010
Team & coworkers

Colleagues at DirectDefense

Other employees you can reach at directdefense.com. View company contacts for 44 employees →

1 education record

Charly Bun education

FAQ

Frequently asked questions about Charly Bun

Quick answers generated from the profile data available on this page.

What company does Charly Bun work for?

Charly Bun works for DirectDefense.

What is Charly Bun's role at DirectDefense?

Charly Bun is listed as Senior Director - MSSP at DirectDefense.

Where is Charly Bun based?

Charly Bun is based in Austin, Texas, United States while working with DirectDefense.

What companies has Charly Bun worked for?

Charly Bun has worked for Directdefense, Rapid7, and Sunrise Personnel.

Who are Charly Bun's colleagues at DirectDefense?

Charly Bun's colleagues at DirectDefense include Brian Zohn, Garrick B., Tyron D. Thornton, Danielle L., and Jessica Mentzer.

How can I contact Charly Bun?

You can use AeroLeads to view verified contact signals for Charly Bun at DirectDefense, including work email, phone, and LinkedIn data when available.

What schools did Charly Bun attend?

Charly Bun holds Bachelor'S Degree, Computer Science from Drexel University.

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