Charles Amuzie (Msc, Pmp®, Bsc.) Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Develop & execute marketing strategies, including digital marketing strategy and promotional sales campaigns.- Manage and administer website and social media accounts.- Create promotional content using photography skills, Adobe Photoshop and Illustrator.- Develop and manage Google SEO and PPC Campaigns.- Plan marketing campaigns and manage execution to meet budget and achieve goals.- Provide monthly analytic reports with recommendations for driving and optimizing traffic, behaviour, campaign response, keyword research/analysis, SEO and SEM opportunities.- Develop blogs and stories on Google, LinkedIn, etc.- Review new technologies to keep the company at the forefront of developments in Digital Marketing.- Create promotional videos using different programs for YouTube channels and other platforms.- Support sales representatives with appropriate marketing materials and coordinate them using magic touch & sales force.- Create brochures to market Pro-Art Dental Laboratory services with brochures and email blasts.- Work together with manufacturing partners to plan seminars.- Create promotional materials for the Pro-Art Seminar and websites and e-mail blast services.- Manage Salesforce dashboard connecting all our clients when they visit all social media and websites.- Manage all sponsorship and partnership contracts and agreements.- Manage all Continued Education Programs.- Manage events, in-house seminars, online webinars, Zoom meetings, and participation in Tradeshows and conferences.

Toronto, Ontario, Canada

- Leverages proficiency in Adobe InDesign, Photoshop, and Illustrator to design email blasts,catalogs, posters, and other promotional materials.- Selects colors and themes while adding functionality to create new designs.- Design new, on-brand visual elements focusing on concept and messaging.- Creates corporate brands by designing cohesive looks between logos and letterheads.- Directs advertisement, banner, and signage projects from concept to final delivery.- Utilizes my knowledge in production to create high-quality images.- Creates and produces digital projects for advertising and informational purposes

Mauritius

-Deliver lectures on effective communication and problem solving techniques.- Utilize diverse teaching methods to help students understand the principles of IT in a range of business environments.-Improve student’s participation by 60% monthly using creative and engaging presentation and instructional approach.-Assist students in solving challenging IT application problems remotely.

Toronto, Ontario, Canada

- Ensured that materials for e-coating meet the required quality standard and customer specifications.- Communicated with stakeholders regarding quality issues.- Collaborated with team members to resolve quality issues as they arose.- Coordinated and ensured that Auto parts production materials and racks were adequately cleaned and readied to meet established standards and specifications.- Ensured that all materials required for production in the powder line were delivered to the department within the timeline.- Ensured that products meet required quality standards and customer specifications, ensuring 100% compliance to quality standards.- Achieved a 97% success rate in quality inspections in 6 months.- Maintained accurate records of quality reports, achieving 100% compliance,- Created a quality management system that reduced product defects by 20%.- Report product shortages to the line manager.

Nigeria

- Market and promote the brand in the media space through content marketing, B2B, search engine optimization, pay-per-click, etc.- Create eye-catching, relevant, engaging graphic content that best represents the brand and post promotional graphic content on social media twice a week.- Respond to queries, drive conversations with customers and prospects, collect contact details of leads and share them with the marketing team for follow-up.- Facilitate internal communication within the company's intranet- Manage company website and web content.

Toronto, Ontario, Canada

• Lead and manage marketing calendar, ensuring timely execution of campaigns and initiatives within two weeks sprint.• Compile and analyze statistical reports from ongoing projects.• Ensure that all media campaign projects are completed within scope, schedule and cost.• Manage and monitor the performance of digital project goals against 100% completion expectations.• Write social media content to increase engagement from prospects by 30% monthly.• Direct social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities by 25% monthly.• Track and analyze social media and online marketing initiatives against a 50% monthly target.• Improve short and long-term digital marketing strategies by 10% weekly.• Leverage proficiency in Adobe In-Design, Photoshop, Canva and Illustrator to design email blasts, catalogues, posters, and other promotional materials.

Nigeria

• Provided support to team members, ensuring project documentation and deliverables were completed on time, ensuring 98% adherence to project timelines.• Created and maintained project schedules, contributing to a 30% increase in project completion efficiency. • Maintained accurate project budgets and expenditure records, achieving 95% budget adherence.• Managed project-related data files, achieving a 94% reduction in document retrieval time.• Collaborated with stakeholders and departments to facilitate client needs and streamline project processes.• Maintained the organization's content repository to include the most up-to-date information daily.• Played a crucial role in project planning and scheduling, resulting in a 35% reduction in project delays.• Ensured 100% delivery of our solutions according to customer needs.• Supervised team tasks and deliverables and assisted with preparing proposal drafts, PowerPoint development and writing.• Communicated progress of projects to internal and external stakeholders seven days a week.• Engaged in administrative tasks such as invoicing, data entry, forms and applications.• Ensured a smooth transition of project deliverables to the operations team, ensuring 100% compliance.• Leveraged proficiency in Design tools such as Adobe In-design, Adobe Photoshop and Illustrator to design project profiles, graphics, email blasts, catalogues, posters and other promotional materials.• Designed new, on-brand visual elements focusing on concept and messaging twice weekly.

Nigeria

- Developed and maintained help desk websites and tools for staff members.- Provided technical support to clients via phone, chat, email, or in person.- Ensured that communications guidelines were followed and maintained.- Updated and managed company intranet pages.- Uploaded and posted communications to internal platforms such as Yammer and SharePoint.- Created innovative ideas and engaging content to increase company intranet engagement.- Supported internal staff calls- Assisted in identifying and troubleshooting access-related issues such as support for alternate access and client identity verification.- Provided technical telephone support for internal end users on routine hardware and software-related problems such as; database support, application support, operating system support, system access problems, etc.- Devised a plan to keep in tune with rapidly changing technologies, computer utilities, and tools.- Monitored clients' internet access accounts and ensured automated reminders were forwarded to clients before the payment due date.- Increased the company’s social media page engagement and page followers by 800% upon my resumption of the role.- Engaged in troubleshooting and diagnosing basic computer equipment problems and also performed minor maintenance and repair on equipment.- Performed and engaged in other job-related assignments as assigned.- Increased the company’s client base by 30% through my engaging activities on social media.

Enugu State, Nigeria

- Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.- Delivered course lectures using modern technology to enhance student comprehension.- Created instructional and lecture plans for classes in compliance with course objectives.- Organized activities and class events to drive learning objectives and promote engagement.- Selected innovative teaching methods to deliver course content.- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.- Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.- Promoted excitement among students in the classroom through the delivery of interesting topics.- Instructed students on the use of technology tools and equipment as well as methods for accessing information.- Explained concepts through a variety of methods, utilizing visual aids and analogies for key material.- Assisted students during office hours to review material, explain exam questions, and answer concerns.- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.- Attended seminars and workshops to discover the latest advances in computer education.- Cataloged and circulated materials and resources.- Crafted educational, straightforward, and visually appealing slideshow presentations to guide lectures.- Developed a clear course syllabus incorporating essential content and responding

Nigeria

- Prepare and suggest new ways to improve track site and engagement on our social media pages.- Design all graphic contents for company project - Create engaging contents for social media pages.- Responsible for running targeted ads on SM pages.- Apply creative thinking to best incorporate social media channels into all projects and campaigns.- Manage and optimize generation plan and ensure delivering on KPIs while providing periodic reports. - Maintain and supply contents for the organizations web page- Planning & Execution of company's co-operate social responsibility- Make graphic designs for company's projects

Nigeria

• Collaborated with other departments to coordinate strategic marketing activities as required weekly. • Managed a monthly budget of $1000 for online advertising campaigns, consistently achieving an average return on ad spend of 150%• Analyzed website analytics and provided insights to optimize user experience, leading to a 10% reduction in bounce rate.• Delivered marketing strategy updates to upper-level management three times a week.• Successfully launched and managed email marketing campaigns, increasing email open rates by 30% and achieving a 15% conversion rate.• Developed marketing strategies based on corporate objectives and market trends.• Executed pay-per-click advertising campaigns on Google Ads, driving a 34% increase in website traffic and a 15% boost in online sales.• Led a social media campaign to achieve 60% annual growth in social media followers and a 40% increase in engagement rates on Twitter, Facebook and Instagram.• Developed targeted strategies and project plans to drive the vision and enhance business value. • Utilized Twitter, LinkedIn, Instagram and Facebook to promote products, services and company content.• Oversaw Strategic Corporate Social Responsibility (CSR) programs.• Measured and reported the performance of digital campaigns to assess against goals, ROIs, and KPIs.• Determined monthly email marketing schedules based on previous campaign performance and market trends.• Built relationships with bloggers and traditional media specialists to increase positive brand awareness in the community.• Created and implemented inbound marketing strategies to generate 20% organic traffic and leads every month.• Designed web experience to complement customer decision trends

- Evaluate and prioritize customer support cases - Act as the primary liaison between company and customers - Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings - Act as a consultant and offer solutions to customers' problems - Provide quotation for services requested by customers - Track and manage work record - Work with all internal groups, including support, sales, engineering, product management, and consultation group - Prepare accurate and timely reports - Assist in the design and installation of electrical and electronics equipment ( Inverter & Solar Panel)

North Cyprus

- Trouble shooting of PC's- Installation of appropriate software's- Ensuring proper connection of Laboratory computers- Installation of computers, projectors & other computer interfaces- Computer Hardware Trouble Shooting

Abuja

- Auditing of Analogue/Digital Electric Meters mounted in different states of the country.- Capturing and reporting cases of Meter bi-pass by consumers.- Monitor and report faults in metering installations.- Ensure that all health & safety measures are implemented by end users- Assess the quality of work against stringent policies, and ensure that the full process has been fully adhered to- Ensure that vendors/staff members/supervisors in charge of different areas maintained company's expectations of customer service.

Postgraduate Degree, Advanced Project Management - Information Technology

Key Courses: Professional Communications / Project Management: Overview and Context / Initiating the Project / Identifying Project.

Master'S Degree, Management Information Systems, General, (A+, 1St Class Honours)

World Education Services (WES) Educational Credential Assessment (ECA) Canadian Equivalency: Master's Degree Key Courses: Organisation.

Bachelor'S Degree, Computer Science Education

Higher National Diploma, Telecommunication Engineering