Charly Beck Email & Phone Number

New York, Ny, Us

Paris, France, Fr

In this role, I oversaw diverse portfolio of 20 Enterprise clients at top companies. My responsibilities included:- Building and nurturing strong relationships with key client stakeholders at all levels of the organization- Helping clients leverage AB Tasty products to achieve their goals and ensure their satisfaction and success, identifying areas for growth every step of the way. - Serving as a strategic partner, providing valuable guidance and support to help clients derive maximum value from our products and services via touchpoints like regular check-ins, consultations, and performance evaluations- Proactively engaging with clients to showcase additional areas that can further enhance their online journey- Working closely with Account Managers and collaborating cross-functionally with Product and Tech teams to drive value that maximizes expansion opportunities and reduces churn- Leading the successful Onboarding of AB Tasty's platforms- Identifying and forecasting risk and growth opportunities within my portfolio

New York, Ny, Us

* Act as the day-to-day point of contact for Enterprise customers* Partner with customers to translate business objectives into measurable goals* Manage delivery of ASAPP’s products - including requirements gathering, timeline management, and partnership with our Solutions Architecture & Engineering Teams - all against a strategic roadmap that aligns to business objectives* Empower customers to get the most from ASAPP, including providing product training & configuration best practices* Work across teams, build consensus and strong internal/external relationships, exercise sound judgment in high-pressure situations, and balance customer and engineering needs

San Francisco, California, Us

• Led key strategic Fortune 500 enterprise accounts ranging from $3-7M ARR• Achieved multi-year renewals, upsells and cross-sells• Establish trusted advisor relationships with external program owners through frequent touch points, deep product knowledge, understanding business goals, and issue and opportunity identification• Drove adoption, measured through platform usage and account health metrics• Analyzed data to identify trends and growth opportunities, then presented creative solutions to clients in tandem with best practices, strategies, and use cases• Oversaw client on-boarding and complex project implementations• Gathered client feedback, acted as internal advocate for features and enhancements

San Francisco, California, Us

• Developed client relationships while aiding in cross-functional account management, including objection handling and championing client feature requests for product roadmap consideration)• Created customized reports for customer utilization and insight into growth opportunities• Worked with Support, Engineering, and Product teams to coordinate client escalation resolutions• Supported customer adoption goals while delivering against Key Performance Indicators

San Francisco, California, Us

San Francisco, California, Us

• Served as primary technical advisor for 20-25 F500 accounts, addressing customer inquiries and resolving product troubleshooting issues via Zendesk • Partnered with Implementation, Customer Success, and Product teams to build educational material and ongoing support strategies unique to each client based on behavioral trends• Collaborated with Engineers to identify and dissect bugs using Splunk logs and API calls, then utilized JIRA for subsequent resolution tracking• Tracked behavioral patterns, identified and implemented company-wide account health metrics• Presided as Product Specialist liaison in technical post-mortems with Engineering department

New York, Ny, Us

• Increased social media engagement by 200%, reach by 500%, and impressions by 400%• Scheduled and oversaw social media presence across all platforms, including creating paid and organic Facebook campaigns, direct response marketing, post targeting, and igniting online conversation between the brand's community and key influencers• Conducted data analysis (campaign performance, platform audits) using metrics from Google Analytics, social media accounts, and Nielsen• Assisted with business outreach, fundraising, and partnerships• Maintained organization’s website, database, and archive

Fort Worth, Texas, Us

• Maintained social media presence and launched engagement initiatives, including creating Facebook Ad campaigns and running social media at live events• Conducted local business outreach and established partnerships• Corresponded with educational entities to secure orchestral outreach partnerships