Charly Jerwan Email & Phone Number

United Kingdom

United Kingdom

Edinburgh, United Kingdom

Leading the development and continuous improvement of the digital tools and platforms that underpin the Entrepreneur Accelerator. I am responsible for designing and delivering systems, processes and technical solutions to enhance our various propositions. Innovating and continuously improving to support the changing needs of our customers.Product Ownership.

Edinburgh, United Kingdom

• Team oriented role supporting with administration and logistics of operational processes and procedures supporting our national entrepreneurship strategy across the UK.Key Achievements:
• Supporting over 2500 entrepreneurs (so far) through the management of our accelerator mailboxes.
• Creation of user friendly dashboards to simplify Feedback, NPS and Applications reporting to inform Management Insights and Return on Investment data.
• Systematically gathering and analysing over 1466 entrepreneur feedback responses to produce high quality action plans and influence future event delivery and content to increase customer satisfaction.
• Supporting the Entrepreneur Experience Coordinator with a variety of tasks to build, test and guide improvements for the CRM system into live development.
• Simplifying procedures with screen recordings and concise tutorials in a “How To” document to support colleagues with adoption of our CRM system to the benefit of our strategic goals.

Edinburgh

As Team Central Co-ordinator I am responsible for ensuring the smooth day-to-day running of the central operational team whilst also also supporting the overall Entrepreneurial Spark team. The role is varied, covering everything from being the first point of contact for inbound queries from entrepreneurs, working closely with the Chief Financial Officer on.

Edinburgh, United Kingdom

Responsible for the end to end logistical support and coordination of a large variety of corporate events, dinners and conferences on behalf of The Royal Bank of Scotland.Key achievements- Coordinating in excess of 200 internal and external events over 18 months. - Designed, managed and coordinated the Annual Charity Gala Day in 2016, Raising over £5000.

I also worked in this role from May - September 2013.Promoting consistent delivery of first class customer service, alongside energy, drive and enthusiasm in order to exceed client expectations and boost team morale in a fast paced client services environment.- Forged, maintained and nurtured key internal / external relationships, conducive to both.

Edinburgh, United Kingdom

- Effectively communicated with colleagues and staff throughout the business.- Hands on work at a variety of events from preparation to completion.- Ensuring service was of a standard that exceeded guests’ expectations.- Effectively used items in stock to decrease waste and profit loss.- Demonstrated awareness of liability issues and the law by confirming.

Edinburgh, United Kingdom

- Managed closing duties, including restocking items and reconciliation of the cash drawer.- Effectively used items in stock to decrease waste and profit loss.- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.- Inquired about guest satisfaction, anticipated additional.

Bachelor'S Degree, Marketing And Events Management

Education record