Charm Thomas Email & Phone Number

Bengaluru, Karnataka, India

Provided technical support to customers by troubleshooting and resolving hardware and software issues. Deployed software packages across the enterprise via automated deployment tools Monitored ticketing system queues for incoming requests from customers.Successfully resolved over 95% of customer technical issues within the first contact, exceeding the company's target of 90% and improving customer satisfaction by 15%. Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.

Kozhikode, Kerala, India

Proficient in building web applications using frameworks like Django and Flask Skilled in writing clean, efficient, and maintainable code in Python.Advanced proficiency in Python for backend development, writing business logic, and integrating with external systems.Proficient in Git and GitHub for version control and team collaboration. Odoo module development, customization, integration, and migration. Working with Odoo's ORM to optimize database operation Development Tools: Git, Odoo Studio, Odoo.sh, PyCharm, VS Code. APIs: Integration with external APIs and third-party applications using RESTful and SOASkills in optimizing Odoo instances for speed and scalability, including server and database tuning. Strong knowledge of unit testing frameworks like pytest and debugging tools in Odoo.

Kozhikode, Kerala, India

Developed and maintained front-end web applications using HTML, CSS, JavaScript, jQuery, ReactJS, Bootstrap, PostgreSQL, MongoDB, Django, and ORM. Improved and corrected existing software and system applications. Coordinated testing and validation procedures through software development lifecycle. Collaborated with other developers in designing solutions for customer requirements. leveraging Python (Django/Flask) for backend development and React/Vue.js for responsive, dynamic front-end development.integrated third-party APIs (payment gateways, social login, geolocation) into applications, enabling features like payment processing and user verification.Created scalable and performant databases by designing schemas, writing complex SQL queries, and optimizing queries for high-traffic applications using PostgreSQL and MySQL.Social Media Platform: Built a social media application with Flask, implementing user posts, commenting, real-time chat, and notifications, using PostgreSQL as the database and Redis for caching.

Bca, Computer Software Engineering

Bachelor'S Degree, Computer Science, 5

Activities and Societies: Cricket, Football, Karatta

Bachelor'S Degree, Computer Programming, Specific Applications